Jen is CEO of the National Association of Women Business Owners (NAWBO), where she works collaboratively with the National Board of Directors to implement their vision and ensure an ever-vibrant organization. She joined NAWBO in 2008, bringing with her an extensive background as a woman business owner in commercial music production and virtual operational support. At NAWBO, Jen has reactivated the organization’s 501c(3), the NAWBO Institute, and successfully navigated NAWBO and its members through an unprecedented pandemic. Jen also serves as Executive Director of the NAWBO Institute and is an Advisory Member for Enterprising Women Magazine, Council member for the National Women’s Business Council and a member of a special task force for the FCEM (World Association of Women Entrepreneurs) Steering Committee. This episode of The Heart of Leadership dives deep into what it means to lead with a people-centered approach. Guest speaker Jen Earl, CEO of the National Association of Women Business Owners, shares her insights on servant leadership, emotional intelligence, and the role of trust in creating thriving teams. Jen’s leadership philosophy is rooted in serving from behind—ensuring that people feel valued, heard, and supported. She emphasizes the power of self-awareness, vulnerability, and connection in leadership, as well as the importance of fostering a culture where employees feel psychologically safe. Throughout the conversation, the discussion expands to global leadership trends, the future of work, and the next generation of leaders. Jen highlights the need for adaptability, collaboration, and human-centered leadership as organizations evolve in an increasingly complex world. The episode closes with a powerful reminder: “Have courage and be kind. Together, we are invincible.”

Top 5 Lessons for Aspiring People-Centered Leaders

Servant Leadership Creates Lasting Impact

• True leadership is about serving from behind, prioritizing the well-being of your team, and fostering a culture of care and empowerment.

Self-Awareness is Key to Effective Leadership

• Leaders must recognize their own emotions and energy before they impact their teams. Self-regulation and reflection are essential for maintaining trust and stability.

Psychological Safety Fuels High-Performing Teams

• When employees feel safe to express ideas, take risks, and admit mistakes, they contribute more meaningfully and drive innovation.

Empathy + Action = True Leadership

• Leadership isn’t just about understanding people’s struggles—it’s about taking action to support and uplift them in tangible ways.

The Future of Work Requires Adaptability and Connection

• As workplaces evolve, leaders must balance technological advancements with human connection, ensuring that people feel valued and engaged in the digital age.

This episode is a must-listen for leaders striving to create workplaces where people feel empowered, supported, and truly part of something greater. 🚀💡 #PeopleCenteredLeadership #ServantLeadership #EmotionalIntelligence #FutureOfWork

In this podcast, Liam Murphy, CEO of Innoflo (Previously Fireball Equipment), shares his journey toward embracing a people-centered leadership philosophy. Reflecting on challenging times in 2018-2019, Liam explains how prioritizing processes over people led to cultural disconnection, disengagement, and financial struggles despite record revenue. Stepping into his leadership role, Liam implemented a values-driven, people-first approach, guided by the mantra: “The customer experience will never exceed the employee experience.” This transformation fostered a virtuous cycle of employee engagement, better customer outcomes, and sustainable growth.

Key Takeaways:

1. People-First Leadership: Investing in employees creates a thriving culture that drives customer satisfaction and business success.
2. Vulnerability in Leadership: Transparency about strengths and weaknesses builds trust and alignment across teams.
3. Holistic Employee Wellness: Supporting physical, mental, and emotional well-being leads to happier, more engaged employees and better overall performance.

Liam’s insights highlight the profound impact of prioritizing people in business leadership.

More about Liam:

Liam Murphy is the CEO and Co-Owner of Innoflo, a specialized engineering, contracting, and manufacturing firm based in Edmonton, Alberta. A passionate and dedicated leader, Liam fosters a positive and collaborative environment for Fireball's team of 100 employees, bringing enthusiasm, care, and compassion to every interaction. He has been happily married for 12 years and is a proud father of four children under the age of 10. Innoflo specializes in designing and building fuel and lubrication infrastructure solutions, serving the Mining, automotive, and heavy equipment industries across Canada. Innoflo essentially builds "gas stations" for 400-ton mining rock trucks in some of the most remote locations imaginable. Their equipment has also supported millions of oil changes for vehicles across Western Canada, working behind the scenes to keep industries and communities running smoothly.

Crystal Young, President and CEO of the McKay Métis Group, joins The Heart of Leadership to share her journey of building a value-driven organization rooted in transparency, respect, and collaboration. Crystal discusses the importance of relationships, leading by example, and balancing compassion with accountability. Through humility and authenticity, she has fostered a culture of trust and excellence, earning her company recognition as one of Canada’s best workplaces. Crystal’s insights offer valuable lessons for leaders aiming to inspire their teams and create meaningful impact. Takeaways for Leaders to Consider

1. Lose the Ego: Embrace not having all the answers. Surround yourself with capable individuals who complement your strengths and challenge your perspectives.
2. Walk the Talk: Lead by example. Employees and partners are inspired by leaders who live the values they advocate.
3. Prioritize Trust: Building trust takes time but is critical for fostering open communication and employee engagement.

Crystal’s approach serves as a reminder that leadership is not about perfection but about authenticity, continuous improvement, and making a meaningful impact.