In this episode of The HumAIn Workforce podcast, I’m joined by Tijana Lalovic, Chief People Officer at Suncare Community Services, about the evolving role of HR in the age of artificial intelligence - particularly in the aged care sector. The conversation explores how organisations can responsibly and proactively integrate AI while maintaining empathy, equity, and trust. From digital wellbeing coaches to micro-credentials and proactive workforce planning, this episode is a masterclass in how HR can lead AI adoption with intention and care.

Guest Bio:

Tijana Lalovic is a passionate, purpose-led leader and Chief People Officer at Suncare Community Services, where she’s shaping the future of Australia’s aged care and community services workforce. With over 20 years of experience in strategic HR, Tijana brings both heart and commercial acumen to her role, leading transformative programs like Careers with Heart and Stay & Grow to build inclusive pathways and a resilient, values-driven culture. She believes HR must go beyond reacting to change, it must anticipate and lead it. Guided by empathy and conviction, Tijana is committed to creating workplaces where people feel valued, supported and empowered to grow.

5 Key Points from the Episode:

1. AI in Aged Care Is a Mindset Shift, Not Just a Tech Shift (06:45)

Tijana explains that AI in aged care goes beyond technology it requires a shift in thinking. AI can support real-time workforce planning, predictive clinical governance, and reduce admin burden, ultimately giving time back to carers for human connection.

2. The Rise of New Hybrid Roles (10:50)

As AI becomes more integrated, new roles like digital wellbeing coaches, care navigators, and data-informed care planners are emerging, blending digital skills with emotional intelligence to deliver more personalised, preventative care.

3. Workforce Challenges: Digital Equity, Trust & Capability Uplift (16:00)

Tijana outlines three major challenges facing the sector: ensuring all employees have access to digital tools (digital equity), fostering trust through transparency and ethics and scaling up capability through micro-credentials and learning ecosystems.

4. Proactive Workforce Planning with AI in Mind (21:00)

At Suncare, AI-readiness is embedded proactively into recruitment and capability strategies. Initiatives like Careers with Heart and Investing in Future You help the organisation attract and retain purpose-driven talent ready for a tech-enabled future.

5. HR’s Critical Role in Ethical AI Adoption (28:15)

Tijana emphasises HR's responsibility in building AI literacy, co-designing solutions with employees, and aligning AI tools with core organisational strategy. When done with empathy and trust, AI can enhance, not erode, the human side of work.

Links:

Connect with Tijana Lalovic: https://www.linkedin.com/in/tijanapavlovich

Suncare Community Services: https://suncare.org.au/

Connect with Your Host – Sarah Lawrence:

To connect or provide feedback, questions, or topic suggestions, you can contact Sarah Lawrence on linkedin.com/in/sarah-lawrence-24b03b127 or email her at

In this episode of The HumAIn Workforce Podcast, I’m joined by David Arnold, a Strategic Change Advisor who supports people through change by utilising the latest evidence-based research on emotional agility, positive psychology and wellbeing. Together, we explore how AI is reshaping job design, the emotional toll of transformation and how change professionals and HR leaders can build truly human-centred organisations in the age of artificial intelligence.

Guest Bio:

Recognised nationally for his innovative and creative change engagements, David has come to realise that without the people affected by change building their emotional agility, it’s unlikely that any change will be truly successful. In a world where change is already constant and relentless, he believes the acceleration of AI means that we’re all likely to experience increased and more rapid change in the near future.

David also co-hosts the Coffee with Fleur podcast alongside Fleur Mouchemore, where they help people leverage positive emotions, build engagement, deepen the meaning in their work, foster strong relationships, and reach personal and professional goals—all vital in a world of inevitable change.

5 Key Points from the Episode:

1. Change Fatigue in the AI Era (02:40)

David unpacks alarming statistics on employee change fatigue and shares insight on how stacked, relentless change, including from AI, impacts personal and professional wellbeing.

2. Curiosity & Caution: The Emotional Response to AI (08:21)

Two powerful emotions—curiosity and caution—frame the human experience of AI. Sarah and David explore how leaders can strike a healthy balance when bringing AI into the organisation.

3. Strategic Role of Change in AI Adoption (13:16)

Why change professionals must be at the decision-making table from the start. David shares insights on strategic advisory roles, the courage required of leaders, and what HR and tech teams must co-create.

4. AI as a Skilled Intern: Tools & Tech for Good (23:31)

From AI-generated transcripts and summaries to communication support, David shares how change professionals are already using AI for good and what that means for productivity and impact.

5. Resilience & Wellbeing for Change Professionals (31:56)

With so much focus on supporting others, who supports the change professionals? David introduces the Broaden-and-Build model developed by Dr. Barbara Fredrickson and explains how to build intellectual, psychological, social and physical capacity to stay strong and effective.

Links:

Connect with David Arnold:

LinkedIn: https://www.linkedin.com/in/arnolddj

Coffee with Fleur Podcast: https://www.coffeewithfleurpodcast.au/

Connect with Your Host – Sarah Lawrence:

To connect or provide feedback, questions, or topic suggestions, you can contact Sarah Lawrence on linkedin.com/in/sarah-lawrence-24b03b127 or email her at thehumainworkforce@gmail.com

Website: https://practicalworkforceplanning.com/

Help Grow the Podcast!

If you enjoyed this episode, please subscribe, share it with your network, and leave us a...

In this episode, I’m joined by Annie Johnson, Co-Founder and Chief Product Officer of Humaneer, to discuss how artificial intelligence is reshaping human resources and job design. We explore the purpose and power behind Mak, Humaneer’s AI productivity partner and how it’s changing the way HR practitioners work - from reducing admin to increasing strategic capacity.

Guest Bio:

With over two decades of experience in HR across domestic and international markets, Annie Johnson has been at the forefront of People & Culture strategy, partnering with business leaders to drive meaningful growth. She has dedicated her career to repositioning HR - not as an administrative function, but as a force for unlocking human potential and shaping the future of work.

As Co-Founder and Chief Product Officer of Humaneer, Annie is leading the charge in redefining AI’s role in HR. She understands the paradox of applying artificial intelligence to the most human-centric function in business and sees it not as a zero-sum game, but as an opportunity to elevate HR’s strategic impact.

5 Key Points from the Episode:

1. Annie’s HR Origin Story & Why AI Sparked a Pivot (01:30)

From climbing the corporate ladder to launching tech platforms — Annie shares her journey from traditional HR into innovation.

2. Why HR Tech Feels Broken and What Mak Does Differently (08:15)

Annie unpacks the common frustrations with current HR tools and how Mak was designed to simplify, not complicate the HR workflow.

3. Ask Mak: HR Answers at Your Fingertips (15:52)

Mak delivers HR-compliant answers, templates, and guidance tailored specifically for HR practitioners - fast and fuss-free.

4. Using Voice as Data: The AI-Powered Note-Taker for HR (23:33)

How Mak captures meeting insights and generates accurate, unbiased documentation to support decision-making.

5. Advice for the Tech-Cautious HR Professional (31:02)

Annie’s practical tips for getting started with AI, overcoming overwhelm and experimenting safely and confidently.

Links:

Connect with Annie Johnson:

Humaneer.app : https://www.humaneer.app/

LinkedIn: https://www.linkedin.com/in/anne-johnson-622540161

Connect with Your Host – Sarah Lawrence:

To connect or provide feedback, questions, or topic suggestions, you can contact Sarah Lawrence on linkedin.com/in/sarah-lawrence-24b03b127 or email her at thehumainworkforce@gmail.com

Website: https://practicalworkforceplanning.com/

Help Grow the Podcast!

If you enjoyed this episode, please subscribe, share it with your network, and leave us a review on your favourite podcast platform. Your support helps us reach more listeners and bring inspiring conversations to light! Thank you for being part of the journey!

Disclaimer For Podcast:

For details click the link below: