The Human Side of Smart Storage
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The Human Side of Smart Storage
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Can AI truly replace the human touch in self-storage?
Scott Meyers welcomes Mason Levy, founder of Swivl, to explore how artificial intelligence is transforming customer engagement across the self-storage industry.
From its surprising roots in healthcare and cannabis tech to powering over 4,700 self-storage facilities today, Swivl is revolutionizing the contact center model with its AI-driven platform.
The conversation dives deep into conversational AI, human-in-the-loop systems, future-proofing tech stacks, and why personalization still matters in an automated world
WHAT TO LISTEN FOR
0:56 The Accidental Storage Tech Founder
5:48 What Makes Swivl Different From Just Another Chatbot?
10:31 Smarter Gate Codes & SMS: Real-Life Use Cases
20:59 Swivl’s Future: Voice AI, Contact Center Suite & More
32:55 The Human Side of Storage: Why Empathy Still Wins
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CONNECT WITH MASON LEVY
LinkedIn | Swivl
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Attend the Self Storage Academy in Seattle, WA August 21-23
https://selfstorageacademy.com/