In today’s episode of Compassion & Courage, Lisa Terry and Marcus talk about the importance of ethical leadership and keeping up-to-date with regulatory compliance and leading practices. The two highlight that we are all responsible for the energy we bring and leadership begins person to person and the compassion can come in the form of reflection and action for the next person even if you fail in the moment.

Key Moments:

• 00:00 Introduction and Background
• 03:02 Transitioning from Law Enforcement to Healthcare
• 05:06 Discovering the True Meaning of Heroism
• 07:23 Challenges and Surprises in Healthcare
• 14:33 The Power of Compassionate Presence
• 21:03 Writing Books on Violence Prevention and Response
• 23:19 Assessing and Improving Hospital Security
• 24:33 Cultural Sensitivity in Healthcare
• 25:44 Leading with Respect and Dignity
• 27:01 Avoiding Reactive Security Mistakes
• 32:53 The Power of Personal Example in Leadership
• 36:15 The Impact of Music on Personal Growth
• 41:41 Insights from the Book 'Left of Bang'

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Vestelar: https://www.vistelar.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Lisa Terry on LinkedIn: https://www.linkedin.com/in/lisabterry/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Lisa Terry:

Lisa Terry, CHPA, CPP has significant experience leading healthcare security, police, safety and emergency management programs. Lisa currently serves as the Chief Development Officer for Vistelar Conflict Management Solutions. Prior to that she served as Vice President, Healthcare for Allied Universal®.

Lisa has served as the Chief of Campus Police and Public Safety with WakeMed Health and Hospitals in Raleigh, North Carolina, Chief of Police and Public Safety with Eastern Virginia Medical School in Norfolk, Virginia and Director of Hospital Police and Transportation at the University of North Carolina in Chapel Hill.

As 2024 Chair of the ASIS Healthcare Community Steering Committee and as a former board president and guidelines council member of IAHSS, Lisa has been fortunate to collaborate with some of the country’s greatest minds in healthcare, security, and policing. She shares her knowledge, strategies, and lessons learned for successfully preventing and mitigating violence in her books: “Preventing Violence in the Emergency Department” and “The Active Shooter Response Toolkit for Healthcare Workers.”

Date: 7/1/2024

Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 147 – The Importance of Hospital Security with Lisa Terry