• The Magic of “Golden Off-boarding” with Kay Peacey

  • 2022/04/18
  • 再生時間： 22 分
  • ポッドキャスト

The Magic of “Golden Off-boarding” with Kay Peacey

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ポッドキャストの詳細を見る

  • サマリー

  • Things you will learn:

    • Transitioning from an individual product/course to a membership model
    • The reality of retention (how to think about it)
    • KRIs (Key Retention Indicators).  Things like coming to Office Hours, showing up in member community, visiting education site, are they opening, clicking, and engaging with emails
    • How to use Airtable to make your life simple (color coding insights!)
    • How to find, and then personally engage with high-risk accounts
    • The magic of “Golden Offboarding”
    • The importance of community (Kay loves Circle)
    • Why advocacy matters
    • How to bond with customers
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あらすじ・解説

Things you will learn:

  • Transitioning from an individual product/course to a membership model
  • The reality of retention (how to think about it)
  • KRIs (Key Retention Indicators).  Things like coming to Office Hours, showing up in member community, visiting education site, are they opening, clicking, and engaging with emails
  • How to use Airtable to make your life simple (color coding insights!)
  • How to find, and then personally engage with high-risk accounts
  • The magic of “Golden Offboarding”
  • The importance of community (Kay loves Circle)
  • Why advocacy matters
  • How to bond with customers
続きを読む 一部表示

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