In this insightful episode of The MikedUp Show, we sit down with James Hooper, Senior Vice President and Production Manager with extensive experience in the financial and mortgage banking industries. James brings decades of leadership, expertise, and wisdom to the table, having started his career as a retail loan officer and growing into executive roles at top-tier banks and mortgage companies. His journey, from building and rebuilding mortgage companies to managing large-scale sales operations, showcases a deep understanding of the evolving mortgage landscape.

As we dive into the episode, James unpacks the challenges, opportunities, and the core beliefs that have helped him drive success across various markets. We discuss the significance of keeping a pulse on market changes, nurturing customer relationships, and the importance of leadership in guiding organizations through good times and bad.

James offers valuable insights into the importance of understanding niche mortgage products and services in today’s competitive market. He emphasizes the necessity of learning and mastering unique offerings, like the ones provided by Quantic Bank, that enable originators to assist more borrowers, especially self-employed individuals who often face challenges with traditional loan products. His analogy of "icebergs" symbolizes the often unseen complexities beneath the surface of mortgage products, such as debt coverage ratio (DCR) loans and bank statement loans, that can make or break an originator's ability to help clients.

In this episode, James discusses how changes in the lending space, once thought outdated, are making a comeback, and how these developments are reshaping the mortgage industry's future. He stresses that originators who take the time to educate themselves on these products will not only stand out but also be better equipped to serve their clients, offering them tailored solutions in an increasingly competitive market.

Moreover, we explore the competitive landscape for mortgage products today. With James's vast experience in business development, we discuss the resurgence of certain loan products like bank statement loans, as more originators and borrowers turn to alternative methods of proving income. This is particularly relevant for self-employed borrowers, a market that continues to grow and present opportunities for originators who can master portfolio lending products.

One of the key takeaways James shares is the idea of building relationships within the community. Through consistent outreach—whether through podcasts, seminars, or partnerships with real estate agents—loan officers can differentiate themselves and bring real value to their local markets. He explains how, in many cases, real estate agents may not even be aware of the full spectrum of mortgage products available, which opens up a huge opportunity for informed originators to educate and provide unique solutions to their clients.

James also touches on the current state of the housing market. With inventory slowly increasing and interest rates starting to stabilize, more borrowers are poised to re-enter the market, creating new opportunities for both homeownership and refinancing. James emphasizes that these changes provide fertile ground for originators to connect with clients who have been waiting on the sidelines, highlighting cash-out refinance options as a key avenue for borrowers looking to tap into their home equity.

Throughout the episode, we also touch on the recent National Association of Realtors (NAR) settlement and what it means for the industry. As James discusses, there is significant disruption happening in the real estate space, and now more than ever, mortgage professionals must stay informed and adapt to new market conditions. His advice to originators is clear: take the time to learn about new and emerging products, leverage relationships within the community, and remain adaptable...

In this insightful episode of The MikedUp Show, we sit down with Bill Lowman, the current Chairman and former CEO of American Pacific Mortgage (APM), to delve deep into the art of leadership, scaling a business, and fostering a culture that thrives even in the most competitive industries. With over two decades of experience at APM, Bill has been at the helm of one of the country’s largest independent mortgage banks, guiding it through unprecedented growth, industry shifts, and internal transformations. Throughout this episode, Bill shares his leadership journey, offering listeners a rare look into the strategic vision that has driven APM to achieve milestones, such as a record-breaking $22+ billion in funding and the successful transition to an Employee Stock Ownership Plan (ESOP).

Bill's story is one of passion, perseverance, and a relentless focus on the fundamentals, and it's evident that his approach to leadership is what sets him apart. He talks about the principles that have shaped his career and led to APM's success, most notably the "Billisms"—three core philosophies that have guided his decision-making and leadership style over the years. The first, which he shares in this episode, is a piece of wisdom passed down from Angelo Mozilo, the former CEO of Countrywide Financial: “As a leader, don’t be transactional; be transformational.” Bill expands on this idea, explaining how transformational leadership fosters long-term success, encourages a strong organizational culture, and allows leaders to inspire and uplift their teams beyond the day-to-day tasks. It's this forward-thinking approach that has helped Bill steer APM through market fluctuations and industry changes while ensuring the company remains rooted in its core values.

Listeners will learn about the other two "Billisms" that Bill applies in his leadership, teasing out lessons that are applicable to leaders across industries. He emphasizes the importance of surrounding yourself with the right people and discusses his hiring philosophy, which is rooted in a simple yet powerful observation: how often someone uses "we" versus "I" during an interview. For Bill, a candidate's ability to focus on teamwork, collective success, and collaboration speaks volumes about their potential fit within APM’s culture, where every employee is treated as a crucial piece of the larger puzzle. This focus on “we” over “I” is not just a hiring tactic but a foundational element of how Bill has built a company culture that values teamwork, mutual respect, and shared success.

Throughout the conversation, Bill also discusses the evolution of APM under his leadership, from its early days in Buffalo to its current position as a national powerhouse licensed in 49 states and the District of Columbia. He offers listeners a candid look at the challenges and opportunities that come with leading such a large organization and explains how he has balanced strategic growth with operational efficiency. His emphasis on sticking to the fundamentals, even as technology evolves and market conditions change, is a key takeaway for anyone looking to build a lasting business. In Bill’s view, while innovation is crucial, it’s the basics—sound leadership, financial discipline, and a strong team—that ultimately drive success.

One of the most interesting aspects of this episode is Bill’s discussion of the ESOP at APM, a unique initiative that has given employees a stake in the company’s success. Bill explains how the ESOP has not only created an economic driver for employees but also fostered a sense of ownership, responsibility, and engagement throughout the organization. By aligning the interests of the company with those of its employees, Bill has created a win-win scenario that has paid off in terms of both morale and performance. This is a critical lesson for leaders in any industry: by giving employees a stake in the company's success, you create a culture where peopl...

This week’s episode of The MikedUp Show is a special live recording from the New England Mortgage Bankers Conference, held from September 11-13, 2024, in Portsmouth, NH. Hosts Mike Kelleher and Michael Zau are joined by an impressive panel of industry leaders to discuss the most pressing challenges and opportunities in the mortgage space today. Featuring Rick Roque from RealTalk Fridays, Jeremy Potter from Next Belt Strategies, Brock Cassidy from NewZip, and Brian Vieaux from FinLocker, this episode offers a wealth of insights for anyone navigating the ever-evolving landscape of the mortgage industry.

The panel kicks off by diving into the vibrant atmosphere of the New England Mortgage Bankers Conference, reflecting on the key themes and discussions that have been shaping the event. Rick Roque, newly on board with NFM Lending, shares his personal experience with building a brand within the mortgage industry, particularly the unique hurdles and rewards of making a high-profile career move in today’s environment. He offers valuable insights into how loan officers and independent mortgage bankers (IMBs) can carve out their space, especially as competition increases and the market continues to shift.

Jeremy Potter from Next Belt Strategies follows up with an in-depth exploration of how lenders and financial institutions can better position themselves for success. He covers everything from consumer expectations to the technological advancements that are reshaping the way business is conducted in the mortgage sector. His expertise in market strategy provides listeners with actionable tips on how to stay ahead of industry trends, embrace innovation, and tackle the regulatory challenges that can often impede progress.

Brock Cassidy from NewZip offers a fresh perspective on how technology is transforming the homebuying experience. From digital closings to innovative data solutions, Brock emphasizes the importance of embracing new tools and platforms to streamline processes, enhance customer experience, and ultimately drive business growth. His segment provides practical advice for mortgage professionals looking to leverage tech-driven strategies to stay competitive in a fast-moving industry.

Brian Vieaux from FinLocker brings a wealth of knowledge about financial wellness and how tools like FinLocker are empowering consumers to take control of their financial journeys. He explains how financial literacy and personal finance management tools are becoming crucial in helping potential homeowners achieve their goals. In a market where affordability continues to be a major issue, Brian’s insights highlight the importance of educating consumers and equipping them with the right tools to successfully navigate the homebuying process. His focus on financial empowerment offers a compelling narrative on how loan officers can add value beyond just processing loans, by becoming trusted advisors to their clients.

Throughout the episode, the panelists engage in a lively discussion about the future of the housing industry, with a particular emphasis on the importance of branding in today’s competitive market. Whether you’re an experienced mortgage professional or new to the field, this episode provides essential strategies for personal and business branding that can help set you apart in a crowded marketplace. The conversation also touches on broader industry trends, such as regulatory changes, housing affordability, and the impact of economic shifts on lending practices.

From start to finish, this episode is packed with expert advice, real-world examples, and forward-thinking strategies. As the mortgage landscape continues to evolve, this conversation is more relevant than ever for anyone involved in real estate finance, lending, and homeownership. Whether you’re focused on personal branding, market positioning, or technological innovation, this episode offers a comprehensive look at the tools, strategies...

In this episode of The MikedUp Show, we sit down with David Battany, the Executive Vice President of Capital Markets at Guild Mortgage, to unpack key trends and challenges that will define the housing industry in the years ahead. David’s 30+ years of experience give him unparalleled insight into how the mortgage market will evolve, especially as we look toward 2025. The housing crisis remains one of the most pressing issues in the country, and David discusses the role a new White House administration will play in shaping the future of homeownership.

A key focus of the episode is affordable housing and how the industry can overcome its over-reliance on credit scores as the primary determinant for mortgage eligibility. David highlights that 22% of potential buyers fall below the 620 credit score threshold or lack credit history altogether, but many are financially stable, with high incomes and cash reserves. David argues for leveraging digital data to paint a fuller picture of these individuals’ financial health, which could help close the affordability gap.

David also touches on the importance of financial literacy in ensuring people stay in their homes after purchasing them. Once someone owns a home, they not only build wealth but also become more invested in their community. This episode delves into how homeownership drives wealth creation, helps close the wealth gap, and strengthens neighborhoods.

Join us for an in-depth conversation with one of the mortgage industry’s leading experts, where we cover everything from the future of housing policy to the critical need for financial literacy. Whether you're a lender, homebuyer, or industry professional, this episode is packed with insights that will shape the future of homeownership in the U.S.

In this episode of The MikedUp Show, we delve into the essential aspects of homeownership with our special guest, Daniel Smith, the visionary founder of Keepingly. As the driving force behind this innovative platform, Daniel has dedicated his career to simplifying the complexities of managing a home. Keepingly isn't just another tool; it's a comprehensive solution designed to empower homeowners to make informed decisions about their most significant investment—their home.

Daniel's journey from his early days in Trinidad and Tobago to becoming a prominent figure in the U.S. digital landscape is nothing short of inspiring. With a background that spans various industries, including digital marketing, product management, and strategic consulting, Daniel has a wealth of experience that he brings to the table. His insights into the housing market are rooted in both his professional expertise and personal experiences as a homeowner.

Throughout the episode, we explore how Keepingly is reshaping the way homeowners approach the management and maintenance of their properties. Daniel shares his philosophy on leadership, emphasizing the importance of accountability, transparency, and continuous learning. These principles have not only guided him in his entrepreneurial ventures but have also influenced the development of Keepingly as a tool that truly understands the needs of homeowners.

We discuss the pressing issue of financial inclusion and how Keepingly is making strides in ensuring that homeowners, regardless of their background, have access to the resources and knowledge they need to sustain their investment. Daniel highlights the importance of bridging the gap in financial services and the role Keepingly plays in promoting equity and fairness in the housing market.

As the conversation unfolds, Daniel reflects on the challenges faced by new homeowners—navigating the myriad responsibilities that come with owning a home, from managing finances to maintaining the property and maximizing its value. He shares anecdotes from users who have benefited from Keepingly, illustrating how the platform is not just a tool but a trusted companion in the homeownership journey.

Listeners will gain valuable insights into the housing industry, the future of homeownership, and the critical role technology plays in this space. Whether you're a seasoned homeowner or just starting your journey, this episode offers a wealth of knowledge to help you manage your assets better, ensuring that your home remains a source of pride and financial security.

This week on The MikedUp Show, we’re honored to host Michael Brady, the Executive Vice President, Chief Information Officer, and Chief Information Security Officer of LeaderOne Financial. With a rich background in operations, strategic planning, and business process improvement across multiple industries, Michael shares his unique insights into the evolving mortgage landscape. As the industry continues to transform with the integration of cutting-edge technologies like AI and advanced data analytics, Michael emphasizes the crucial role of leadership in steering this change.

Throughout the episode, Michael discusses the importance of adapting to technological advancements while staying true to the foundational principles that drive success in the mortgage business. He sheds light on how mortgage professionals can leverage AI to enhance data aggregation and enrich their outreach strategies, ultimately enabling more personalized client interactions and increased business opportunities. However, Michael also warns against relying solely on technology, stressing the need for loan officers to continually develop their expertise to remain competitive.

Michael’s perspective is particularly valuable for those in leadership positions, as he explores the delicate balance between implementing innovative technology and ensuring that teams are equipped to handle these changes. His experience in leading a successful organization like LeaderOne Financial provides practical advice on how to foster a culture of continuous learning and improvement. By the end of the episode, listeners will have a clear understanding of how to harness the power of mortgage technology to lead better, improve operational efficiency, and drive long-term success.

In this week's episode of The MikedUp Show, we sit down with Jorge Campodonico, the driving force behind City Lending Inc., to uncover the secrets to his success in the mortgage industry. Jorge's journey is nothing short of remarkable, having immigrated to the U.S. at 19 with a vision and the determination to make it big. He shares how mentorship and hard work paved the way for him to rise from a loan officer to the COO of a thriving mortgage company.

Jorge dives into the strategies that have positioned City Lending Inc. as a rising star in the industry, with a focus on discipline, innovation, and an unwavering commitment to culture transformation. He explains how facing challenges head-on and embracing change has been critical to their growth. Listeners will gain valuable insights into what it takes to build a successful brand in today's competitive market.

Michael Kelleher and Michael Zau complement the conversation by exploring the mindset required to lead and grow in the mortgage industry. From understanding the importance of strategic planning to recognizing the need for proactive leadership, this episode is packed with actionable advice for anyone looking to elevate their career in mortgage lending.

In this week's episode of The MikedUp Show, Michael Kelleher delivers an emotionally charged exploration of failure and resilience through his personal story. Reflecting on his journey with the mortgage tech startup Easy Mortgage Apps, Michael provides an unfiltered account of what it's like to face entrepreneurial challenges head-on. From the early days of ambition to the harsh realities of the market, he shares the strategic missteps and tough decisions that shaped his path. His story is not just about setbacks but about finding strength in adversity and learning how to adapt and pivot when things don't go as planned.

Michael's openness offers a rare glimpse into the heart of entrepreneurship, highlighting the importance of resilience and the ability to bounce back stronger after a fall. He delves into the lessons learned from failure and the critical role of self-awareness and humility in personal and professional growth. This episode is a guide for anyone looking to understand the power of perseverance and the value of lessons learned from mistakes.

Meanwhile, co-host Michael Zau contributes his insights on the nature of fear and its impact on our lives. He emphasizes that the other side of fear often holds the greatest rewards, and by facing our fears, we unlock new potentials for success and fulfillment. Zau discusses the necessity of developing deep connections in the sales world and stresses the importance of authentic engagement in building lasting relationships. He challenges listeners to think about their approach to networking and collaboration, asking originators to consider whether they would seek referrals from peers who have exited the industry.

By tuning in to this episode, listeners will gain a deeper understanding of how to navigate the complex emotions tied to failure and the strategies to transform setbacks into opportunities for growth. It's a conversation that underscores the resilience required in both business and life, offering practical insights and inspiration to keep moving forward.