In this insightful episode, host M. Kevin Davis explores the critical differences between running a transactional versus a relational business, specifically in the quick lube industry. While many quick lube businesses focus on getting cars in and out as quickly as possible to meet daily numbers, Kevin emphasizes the importance of going beyond this transactional mindset. A transactional approach, he explains, centers solely on the immediate exchange of services for payment, leaving little room for customer loyalty or long-term relationships. Customers may return, or they may not, often choosing a competitor offering lower prices or more convenience.

However, a relational business model focuses on creating meaningful connections with customers that extend far beyond the first transaction. Kevin illustrates how small but impactful actions—such as personalized greetings, education about services, and consistent follow-up—build trust and foster loyalty. When customers feel valued and trust your business, they’re more likely to return, regardless of price or competitor promotions. These relationships lead to repeat business, referrals, and greater overall success.

Throughout the episode, Kevin shares practical strategies for making the shift from transactional to relational business practices, including key points from a recent webinar. He offers tips on personalized service, transparency in communication, follow-up protocols, and even the benefits of implementing loyalty programs. By focusing on the long-term value of customer relationships, quick lube businesses can create predictable revenue streams, increase customer retention, and reduce the constant pressure of acquiring new customers.

As the episode wraps up, Kevin encourages listeners to evaluate where their business falls on the transactional-relational spectrum and to take small, actionable steps to start building better relationships with their customers. He also shares details about an upcoming webinar and highlights the importance of continuous improvement in customer service.

This episode is an essential listen for quick lube owners and operators looking to move from a transactional mindset to a relationship-driven model that promotes sustained growth and customer loyalty.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode, M. Kevin Davis welcomes Brad Broaddus, who brings over two decades of experience from big box retail and the quick-service food industry, to share insights on leadership, hiring, and team development. While Brad isn’t from the quick lube industry, his expertise in managing teams and shaping future leaders is highly relevant. Together, they explore the opportunities that entry-level positions offer, stressing the importance of hiring for behavior over skills, the benefits of mentoring employees from the ground up, and how leaders can stay connected to the front lines through “management by walking around.”

Brad and Kevin discuss the increasing challenge of training new hires in today’s workforce, highlighting the need for patience and long-term investment in employees. They also focus on the similarities between quick lube and fast food industries, particularly the importance of speed, communication, and teamwork in providing quick and efficient service. One of the key takeaways from this episode is the idea that challenges in hiring and training should be viewed as opportunities to shape and mold the next generation of workers, turning challenges into chances for growth.

Kevin also shares his Paul, Barnabas, and Timothy principle, emphasizing the need for mentors, peers, and mentees in every leader’s life. Brad reflects on his own career and how mentorship has shaped his leadership style. He concludes with advice for his younger self: "Stop stressing over what you want to be and focus on who you want to be," encouraging listeners to focus on personal character development.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis welcomes Jonathan Keeton, Regional Manager of Oil Changers, to discuss the importance of building strong teams in the quick lube industry. Jonathan, who started as a part-time lower bay tech almost two decades ago, shares how his journey through various leadership roles has been fueled by the dedication to hiring the right people and developing them into top performers. He emphasizes the importance of hiring for attitude over experience, explaining that skills can be taught, but attitude and work ethic are essential for long-term success.

Jonathan and Kevin explore how empowering your team allows for business growth, even when you're not present, and how building 'bench strength' creates opportunities for personal and professional advancement. Jonathan shares personal stories of how his stores continued to perform at record levels after he moved into regional roles, proving the value of investing in team development. They also discuss the common fear managers have about training their replacements, and how overcoming this mindset leads to greater opportunities and freedom.

The conversation also touches on Jonathan’s recent feature on the cover of National Oil Lube News, a milestone he describes as a “dream come true,” and his pride in the growth and development he’s experienced throughout his career.

Throughout the episode, listeners will learn practical strategies for team building, leadership development, and the importance of continuous hiring to ensure success. Whether you're an owner, operator, or manager in the quick lube industry—or in any business—this episode provides valuable insights into creating a high-performing team that leads to growth and freedom.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by Ric Savage from True Brand for an insightful discussion on some of the most significant changes and trends currently impacting the quick lube industry. With more than two decades of experience, Ric offers a unique perspective, sharing his journey from managing Jiffy Lube stores to now working on the vendor side with True Brand.

The conversation dives deep into the growing trend of industry consolidation, where larger companies are acquiring smaller, independent operators. Ric and Kevin explore how this consolidation is reshaping the landscape, offering both challenges and exciting opportunities. For independent operators, it’s essential to embrace this change and recognize the potential benefits, from improved employee benefits to greater buying power. Ric emphasizes that operators should focus on running the best business they can, as opportunities for growth or acquisition will always be present.

In addition to discussing consolidation, Ric shares practical advice on service opportunities in the quick lube sector. With modern vehicles requiring more frequent maintenance due to tighter engine designs and longer service intervals, Ric points out the importance of offering key services such as engine system cleaners, fuel additives, and high mileage treatments. These services are not only in high demand but are also easy to train new employees on, making them a win-win for businesses looking to increase revenue while meeting customer needs.

The episode wraps up with a focus on employee training and customer service. Ric stresses the value of streamlined services for entry-level employees, enabling them to contribute quickly. Meanwhile, Kevin highlights the importance of delivering thorough service reviews that educate customers on what has been done, what’s due, and what will be needed in the future—ensuring trust and long-term relationships.

This episode is packed with actionable insights for quick lube operators, offering strategies to adapt to industry changes while seizing new opportunities for growth.

Be sure to listen in and get inspired to learn more, do more, and be more in your quick lube business!

For more information and updates, follow us on social media and subscribe to the podcast.

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Connect with Ric Savage: For more information on how True Brand can help your business with training and services, you can reach Ric at:

• Phone: (571) 263-5207
• Email: savage@solidstart.com

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis sits down with Tim Cannon from AutoNet TV to explore the crucial role technology plays in building and maintaining customer trust in the quick lube industry. The conversation delves into how video content and other digital tools can enhance customer communication, making complex automotive services more understandable and transparent.

Tim shares practical examples of how video technology, when integrated into various customer touchpoints, can demystify automotive services and foster a deeper level of trust. From digital menu boards in the shop to follow-up emails with educational videos, these tools help customers make informed decisions, ultimately transforming first-time visitors into loyal customers.

The episode highlights the evolving nature of customer expectations and the need for quick lube businesses to adopt modern technological solutions to stay competitive. Tim and Kevin also discuss the importance of consistency in messaging and the benefits of providing third-party validation through video content, which can significantly enhance credibility and customer satisfaction.

Whether you're a seasoned quick lube operator or new to the industry, this episode offers valuable insights on leveraging technology to not only grow your business but also to strengthen customer relationships and trust.

For more information and updates, follow us on social media and subscribe to the podcast.

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To Connect with Tim Cannon:

• Email: tcannon@autonettv.com
• Phone: 801-692-1507
• Website: AutoNetTV.com

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by special guest Joshua Keeton, Regional Manager at Oil Changers. Josh shares his inspiring journey from working in the fast food industry to becoming a key player in the quick lube industry, highlighting the transferable skills that helped him climb the ranks from an entry-level lube tech to a regional management role.

Josh discusses how the fast food industry’s focus on teamwork, communication, and process adherence translates seamlessly to the quick lube environment. He emphasizes that automotive experience isn’t always necessary for success in the quick lube industry; instead, a strong work ethic and the ability to follow processes can pave the way to a rewarding career.

Kevin and Josh also explore the challenges and rewards of leadership in the quick lube industry, the importance of staying hands-on as you advance in your career, and strategies for hiring and retaining top talent. Whether you’re an entry-level employee or an industry veteran, this episode offers valuable insights into how to grow and succeed in the quick lube business.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by JP Scoville from Cinch to explore innovative strategies for customer retention in the quick lube industry. They discuss the power of personalized marketing and customer journey management, sharing valuable insights on how to keep guests coming back. JP reveals a four-phase approach to customer retention, including the importance of timely communication, review generation, and tailored offers. This episode is packed with actionable advice to help quick lube operators enhance their customer experience and grow their businesses.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

OLE Ep. 116 - Innovating and Adapting in the Quick Lube Industry with Scott Bickley

In this episode, M. Kevin Davis sits down with Scott Bickley, owner of Little Wolf Automotive, to discuss the evolution and challenges of the quick lube industry. Scott shares insights on navigating post-COVID business landscape, the impact of electric vehicles (EVs), and strategies for business growth and employee development. Key takeaways include the importance of adapting to industry changes, leveraging opportunities in vehicle maintenance, and the value of delegating and elevating staff to achieve business freedom.

Be sure to register for the upcoming webinar, "How to Make a First Time Customer a Loyal Customer", scheduled for August 21st at 2pm ET. https://us02web.zoom.us/webinar/register/WN_trPk5TSyRdGoW_tMQahf7g

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/