• The Tension Podcast

  • 著者： Tim Sweetman
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The Tension Podcast

著者： Tim Sweetman
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  • The Tension Podcast is for those of us who’ve read every single leadership book and article that gives us just only one way to do things — but we’re ready to hold opposing ideas at once. It’s an exploration of where curiosity and wonder can take us.

    www.timsweetman.com
    Tim Sweetman
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  • Episode #44: The Soul of Starbucks —Howard Schultz on Crisis, Culture, and Comeback

    Episode #44: The Soul of Starbucks —Howard Schultz on Crisis, Culture, and Comeback
    2024/09/09

    Episode Summary

    This episode explores Howard Schultz's book Onward: How Starbucks Fought for Its Life without Losing Its Soul, detailing Starbucks' journey through the 2008 financial crisis and its subsequent transformation. The host analyzes Schultz's leadership philosophy, Starbucks' core values, and the challenges faced during this pivotal time.

    Key Takeaways

    * Schultz's leadership philosophy centers on balancing profit with social conscience

    * Starbucks lost its way in 2007 due to rapid expansion and loss of focus on core operations

    * The importance of maintaining brand authenticity and customer experience during growth

    * Schultz's return as CEO in 2008 to lead the company's transformation

    * The role of employee (partner) engagement in delivering exceptional customer experiences

    * Implementing customer feedback systems like MyStarbucksIdea.com

    * Balancing efficiency with maintaining the "romance" of the Starbucks experience

    * The challenges of closing 600 stores and its impact on communities

    * Applying lean methodologies to improve operations without compromising quality

    Quotes

    * "As a business leader, my quest has never been just about winning or making money. It has also been about building a great, enduring company, which has always meant trying to strike a balance between profit and social conscience." - Howard Schultz

    * "No business can do well for its shareholders without first doing well by all the people its business touches." - Howard Schultz

    * "Success is not sustainable if it's defined by how big you become." - Howard Schultz

    * "Starbucks never set out to be cool. We set out to be relevant." - Howard Schultz

    People Mentioned

    * Howard Schultz (former CEO and Chairman of Starbucks)

    * Jim Donald (former Starbucks CEO)

    * Michael Dell (founder of Dell Technologies)

    * Jim Senegal (co-founder and former CEO of Costco)

    * Steve Jobs (mentioned briefly)

    * Cliff Burrows (Starbucks leader)

    * Daniel Henninger (Deputy Editor of the Wall Street Journal)

    * Bono (U2 frontman, quoted on business ethics)

    Books Mentioned

    * Onward: How Starbucks Fought for Its Life without Losing Its Soul by Howard Schultz

    Companies/Organizations Mentioned

    * Starbucks

    * Dell

    * Costco

    * McDonald's (as a competitor)

    Concepts and Ideas Discussed

    * Integrative thinking in leadership

    * Brand authenticity and customer loyalty

    * The "Third Place" concept in retail

    * Balancing growth with maintaining company culture

    * Crisis management in large corporations

    * The importance of customer feedback in business transformation

    * Lean methodologies in retail operations

    * Corporate social responsibility

    * The role of company culture in business success

    Starbucks Initiatives Mentioned

    * MyStarbucksIdea.com (customer feedback platform)

    * Starbucks Rewards program

    * Entertainment strategy (selling music and movies in stores)

    * Pike Place Roast (as a product development example)

    * Lean techniques implementation in stores

    Episode Highlights

    * [00:01:00] Introduction to Howard Schultz's book "Onward"

    * [00:05:00] The "beverage of truth" and shutting down all stores for training

    * [00:08:00] Signs of hubris and overextension into entertainment

    * [00:15:00] The importance of emotional connection in Starbucks' value proposition

    * [00:19:00] Implementation of MyStarbucksIdea.com

    * [00:22:00] Balancing business transformation with preserving company culture

    * [00:27:00] The critical role of store managers in Starbucks' success

    * [00:29:00] Decision to close 600 stores and its impact

    * [00:34:00] Howard Schultz's personal approach to competition and customer loyalty

    * [00:36:00] Applying lean methodologies to improve store operations



    Get full access to Tension at www.timsweetman.com/subscribe
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    38 分
  • Episode #43: Viktor Frankl — Man's Search for Meaning

    Episode #43: Viktor Frankl — Man's Search for Meaning
    2024/06/07
    In this episode, Tim Sweetman delves into the profound wisdom and insights from Viktor Frankl's influential book, "Man's Search for Meaning." As a Holocaust survivor and renowned psychiatrist, Frankl's experiences in the concentration camps served as the foundation for his groundbreaking philosophical and therapeutic approach, logotherapy. This episode explores the central themes of Frankl's work, emphasizing the significance of finding meaning in life, even in the face of unimaginable suffering and adversity.Key Takeaways:* The Importance of Tension for Personal Growth and Meaning: Frankl argues that a certain degree of tension is essential for mental health and personal development. He suggests that what humans truly need is not a tensionless state, but rather the striving and struggling for a worthwhile goal or a freely chosen task. This tension between what one has already achieved and what one still ought to accomplish is the driving force behind self-actualization and the discovery of meaning in life.* The Paradox of Happiness: One of the central ideas in Frankl's work is the paradox of happiness. He maintains that directly pursuing happiness can lead to frustration and disappointment. Instead, he suggests that happiness is a byproduct of accepting uncertainty and tension in life, and focusing on finding meaning and purpose. By dedicating oneself to a cause greater than oneself or loving another person, one can experience a profound sense of fulfillment and happiness.* Three Ways to Find Meaning in Life: Frankl identifies three primary ways in which individuals can discover meaning in their lives: * Creating a work or doing a deed: Engaging in creative pursuits or accomplishing tasks that contribute to the world around us. * Experiencing something or encountering someone: Finding meaning through the appreciation of beauty, art, nature, or forming deep connections with others through love and relationships. * The attitude taken towards unavoidable suffering: When faced with unavoidable suffering, individuals have the opportunity to find meaning by choosing their response and maintaining a courageous and dignified attitude in the face of adversity.* The Power of Choice and Human Dignity: A central theme in Frankl's work is the importance of recognizing and exercising our freedom to choose, even in the most dire circumstances. He argues that the ability to choose one's attitude and response to any given situation is what sets humans apart and allows us to maintain our dignity and find meaning, even in the darkest of times. Frankl emphasizes that while we may not always have control over our circumstances, we always have the freedom to choose how we respond to them.* Tragic Optimism: Finding Hope in the Face of Pain, Guilt, and Death Frankl introduces the concept of tragic optimism, which is the ability to remain hopeful and find meaning despite the presence of what he calls the "tragic triad": pain, guilt, and death. He suggests that by embracing tragic optimism, individuals can transcend their suffering and find purpose and significance in their lives, even when confronted with the most challenging and painful experiences.Notable Quotes:* "Everything can be taken from a man but one thing: the last of the human freedoms—to choose one's attitude in any given set of circumstances, to choose one's own way." (p. 66)* "Those who have a 'why' to live, can bear with almost any 'how'." (p. 76)* "The salvation of man is through love and in love." (p. 37)* "Suffering ceases to be suffering at the moment it finds a meaning." (p. 113)* "The meaning of life is to be discovered in the world rather than within man or his own psyche." (p. 115)* "Man does not simply exist but always decides what his existence will be, what he will become the next moment. By the same token, every human being has the freedom to change at any instant." (p. 131)* "Life is never made unbearable by circumstances, but only by lack of meaning and purpose." (p. 104)* "In some way, suffering ceases to be suffering at the moment it finds a meaning, such as the meaning of a sacrifice." (p. 113)* "The point is not what we expect from life, but rather what life expects from us." (p. 77)* "Love is the only way to grasp another human being in the innermost core of his personality." (p. 111)Logotherapy and Paradoxical Intention: Frankl's experiences in the concentration camps led him to develop logotherapy, a form of existential analysis that focuses on the search for meaning as the primary motivational force in human life. Logotherapy emphasizes the importance of helping individuals identify and pursue their unique purpose, even in the face of suffering and adversity.One of the key techniques used in logotherapy is paradoxical intention, which involves encouraging individuals to embrace and even exaggerate their fears or anxieties. By doing so, patients can break free from the cycle of anticipatory anxiety and self-fulfilling prophecies. Frankl ...
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    48 分
  • Episode #42: Jodie Hylkema — Embracing the "And"

    Episode #42: Jodie Hylkema — Embracing the "And"
    2024/05/24
    Jodie’s passion is investing in people. She thrives helping clients process and gain perspective, moving them forward toward personal and professional goals.At Leadership Consultancy, Jodie coaches Operators, senior leaders and their teams on setting and achieving goals, building trust, managing conflict, owning roles in the restaurant, and developing and leveraging emotional intelligence. She conducts Operator consultations, helping them identify areas of focus and creating individual and team focused development plans. She is also a contributing writer for The Operator Pathway, Leadership Consultancy’s guidebook for Operators developing deliverables for their business framework, talent cycle, and systems and processes in the restaurant. Using one of her main strengths of developer, she cultivates growth in individuals and teams as they become the best they can be.Jodie holds a bachelor’s degree in counseling from Moody Bible Institute. She spent four years as a senior leader at Chick-fil-A™ Citrus Plaza in Redlands, CA. As an executive leader specialist, she supervised all aspects of the talent cycle, including recruiting, hiring, labor allocations and scheduling, disciplinary conversations, and leadership development. She also managed receipts, accounts receivable, accounts payable, and incremental profit opportunity in a restaurant grossing 10 million in sales and experiencing consistent 18%+ growth year-over-year. Jodie's clients use CliftonStrengths®, the Enneagram, The Leadership Challenge®, EQi® 2.0 and other models to discover deeper insights and opportunities for growth.Connect with Jodie Hylkema: LinkedIn | Leadership Consultancy Selected Links From The Episode* Mitch Rales: Are You Investing Podcast* Steve Harvey: You Gotta Jump To Be SuccessfulRecommended Books:* Turning the Flywheel: A Monograph to Accompany Good to Great by Jim Collins* The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations by James M. Kouzes and Barry Z. Posner * Chasing Failure: How Falling Short Sets You Up for Success by Ryan Leak* The Dip: A Little Book That Teaches You When to Quit (and When to Stick) by Seth Godin* Leveling Up: 12 Questions to Elevate Your Personal and Professional Development by Ryan Leak* Emotional Intelligence 2.0 by Travis Bradberry* No One Understands You and What to Do About It by Heidi Grant Halvorson* Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead by Brené Brown* David Gibson Book CollectionQuotes From The Interview* “Get comfortable with being uncomfortable because truly that is where the beauty of growth takes place. That is where we start to grow when we’re willing to say you know what this is a really really hard for me to say this person is probably not going to be happy with me when I hold them accountable but I think what a disservice we do to someone else to not address it and not give them the opportunity for their own growth.” - Jodie Hylkema* “The best leaders chase failures meaning they chase opportunities to learn.” - Jodie HylkemaPeople Mentioned* Jim Collins* Mitch Rales* Kobe BryantShow Notes* [00:00:00] Introduction to Jodie Hylkema* [00:03:50] Going from Chick-fil-A to coaching* [00:07:55] What sets Chick-fil-A apart from other brands and makes them successful* [00:10:12] Why aren’t other brands adopting Chick-fil-A’s vision* [00:13:14] Lessons leaders could apply and emphasis on core values* [00:19:27] Hardest part of leadership is clarity* [00:22:39] Getting comfortable with being uncomfortable* [00:27:00] Craving tension and leaning into the difficulty* [00:34:07] Embracing the “and” as leaders* [00:40:30] Examples of tension and ambition* [00:45:00] The challenge of making small changes and the output leads to success* [00:46:44] How the best leaders react to failure* [00:52:00] Failing and failing forward* [00:54:45] Finding balance between comfort and tension* [00:58:00] Helpful resources Get full access to Tension at www.timsweetman.com/subscribe
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    1 時間 3 分

あらすじ・解説

The Tension Podcast is for those of us who’ve read every single leadership book and article that gives us just only one way to do things — but we’re ready to hold opposing ideas at once. It’s an exploration of where curiosity and wonder can take us.

www.timsweetman.com
Tim Sweetman
哲学 社会科学 マネジメント 経済学
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