Summary

Caleb Avery, founder and CEO of Tilde, discusses the concept of PayFac as a service and the benefits it offers to vertical software companies. He explains that PayFac stands for payment facilitator and companies like Stripe and Square are examples of well-known payment facilitators. Caleb highlights the advantages of the PayFac model, such as instant digital onboarding and streamlined boarding experiences. He also introduces Tilde's role as a PayFac as a service provider, offering a turnkey white-labeled infrastructure for vertical software companies to quickly embed payments within their platforms.

Nick Bicanic, a serial entrepreneur and filmmaker, discusses his diverse background and his current passion for Pickleball. He shares his philosophy on learning and problem-solving, emphasizing the importance of critical thinking and passion. Nick explains the challenges he identified in the Pickleball industry, particularly the rapid degradation of paddles. He describes his journey of developing a replaceable paddle surface to improve performance, value, and sustainability. Nick highlights the potential conflict between existing paddle manufacturers and his innovative solution, but also the opportunity for a customer-centric approach. In this conversation, Nick Bicanic discusses the environmental impact of pickleball paddles and the need for sustainable solutions. He explains how his company, Reload Pickleball, has developed a paddle with a replaceable surface that is more environmentally friendly. Bicanic emphasizes the importance of considering both performance and sustainability when developing products. He also discusses the growth of pickleball as a sport and its unique ability to bring together players of different skill levels. Bicanic offers advice to young entrepreneurs, encouraging them to not be afraid to try and to continuously learn and improve.

In this episode of Thriving in the Digital Age, Joe Crist interviews Imran MacMillan, Senior Director at Launch by NTT Data, about the challenges and trends in the digital world. Imran highlights the importance of managing the separation between expectation and reality when it comes to implementing digital technologies. He also discusses the impact of AI ecosystems on digital transformation and the evolution of employee toolkits. Imran emphasizes the significance of data in AI maturity and advises companies to focus on a data-first approach. He also explores the concepts of process mining and platform convergence as key trends in digital transformation.

https://www.linkedin.com/in/imran-macmillan/