In this unforgettable episode of Excellence in Customer Engagement, we chat with Tommy Fello—founder of the beloved Tommy’s Restaurant on Coventry Road in Cleveland Heights—and his wife Cindy, the creative spirit whose art and quiet strength helped shape not just the walls, but the warmth, of the space.

Since 1972, Tommy’s has been more than a restaurant. It has been a refuge, a hub, a second home—and a living testament to what’s possible when love and service are the guiding principles of leadership.

Together, Tommy and Cindy share the story of their journey:

• ➤ How a teenager stepped into ownership with humility, heart, and vision.

  ➤ How Tommy led through crisis—navigating the COVID era with grace and grit.
  ➤ How customer-centric food, made with integrity, becomes a living legacy.

• This is servant leadership in motion. A love story rooted in service. A tree of life with branches that have touched an entire community.

  The love story of Tommy and Cindy Fello is one of connection that built family and community. A place where everyone, from every walk of life, can feel seen, heard, and nourished—in body and spirit.

  Tommy’s legacy is of the organic delights, the laughter echoing through the booths, the art hanging on the walls, the welcome that never runs out and all acts of service that say, “you belong here! ".

  Most profoundly, Tommy teaches us how to climb the tree of life—not for status or show—but to understand, lift others, to reach for meaning, and to plant something that lasts.

  Thank you, Tommy. Thank you, Cindy. We are beyond grateful for your example of what it means to serve with heart, to lead with humility, and to love through every plate, every person, every day.

  📍 Connect with Tommy & Cindy:

  Tommy’s Restaurant📍 1824 Coventry Rd, Cleveland Heights, OH
  🌐 www.tommyscoventry.com

  📸 @tommysrestaurant

  Cindy’s Art🎨 @paradise_collages

  Thank you for your kind attention today!

  I am Christine George and this is Excellence in Customer Engagement.

  📩 christine@cgexcellence.net