🎶 "Everybody's talking 'bout the 90s..." 🎶 No, we’re not bringing back flannel shirts or boy bands, but we are bringing you something even better! We’re diving into two electric cooperatives that have been consistently hitting top scores in customer satisfaction, landing in the 90s. This week, we welcome Steve Rhodes, CEO of CHELCO in Florida, and Blake House, VP/Marketing and Member Services of Sawnee EMC in Georgia. In just seven minutes, they’ll provide valuable insights.

We’ll also explore how, while you can’t always say 'yes' to every request, finding common ground with member-owners by carefully analyzing survey results makes all the difference. Don’t miss out on these practical tips for boosting member engagement and satisfaction!"

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

We are wrapping up our leadership series on core values with John Hewa, President & CEO of Rappahannock Electric Cooperative. In this episode, John guides us through innovations at his co-op on reliability, data management and expanding affiliates to meet member needs.

We’ll also explore how innovation is not only about embracing new ideas but also adapting it to the traditional ways in which cooperatives operate. Don’t miss this insightful discussion!

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

Join us for another inspiring conversation as we delve into one of today's hottest topics: Innovation. We're thrilled to have Douglas Remboldt, CEO of NISC, a leader in the field and collaborator with Touchstone Energy sharing his insights. Douglas shares valuable tips on the importance of the connection between technology tools and the value it brings to the member.

We also discuss the importance of leveraging current offerings and how to evolve to be relevant to new audiences.

Don't miss this enlightening episode hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.