This week, I’m focusing on something that’s helped me and so many others create real breathing room in our businesses: virtual assistants. But this episode isn’t about hiring cheaply, it’s about building sustainability in your business. I am join this week by Matt Metros where we talk about what makes outsourcing work, what kills it, and how you can build a VA team that becomes a real asset, not just an extra task on your list.

We unpack the full VA journey, how to think about roles, how to train properly, how to build culture even when working remotely. If you’ve ever hired a VA and felt disappointed, this episode will explain why. And more importantly, how to do it better next time.

SHOW LINKS

CS Outsource – https://csoutsource.com

OnlineJobs.ph – https://www.onlinejobs.ph

Freelancer – https://www.freelancer.com

Upwork – https://www.upwork.com

#OutsourceWithPurpose

#STRSystems

#LeadDon’tLag

📋 In this episode, we discuss:

00:00 – Introduction: Why Virtual Assistants Matter in Hospitality

00:26 – How Bart & Matt Connected + Episode Overview

01:30 – Meet CS Outsource: What They Do & Who They Help

02:12 – From 3 to 200: How Matt Scaled His VA Team

03:08 – Why VAs Over Local Hires: More Than Just Cost

05:50 – Free Up Your Time: What Tasks Should Be Outsourced

07:16 – The Most Valuable VA Roles in STR Operations

08:48 – “I Don’t Have Enough Work” – Debunking the Myth

10:16 – Overpromising Agencies & The Reality of VA Capabilities

11:58 – What Makes a VA Successful: Training, Leadership & Culture

13:25 – Hiring Mistakes: Why Most VAs Don’t Work Out

15:11 – Vetting, Interviews & Avoiding Red Flags

17:00 – Who’s Responsible When VAs Fail?

18:02 – The Power of Soft Skills in Remote Teams

20:13 – Managing VAs: Trust, Communication & Culture

22:41 – Setting Expectations Across Cultures & Time Zones

24:02 – Should You Use Time Trackers? Pros & Cons

27:44 – Creating Stability: Health Care & Long-Term Support

30:23 – Where to Hire VAs: What Works & What Doesn’t

32:47 – 3 Reasons VAs Will Transform Your STR Business

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