Sometimes, one small change can have a huge impact on your business.

In the penultimate mini episode of The Accommodation Show, I sat down with Julie George, author of Million Dollar Host, to talk about one simple yet brilliant tip that can help you stand out in 2025. This isn’t about big budgets or major renovations—it’s about creating a memorable guest experience that drives better reviews, more repeat bookings, and higher revenue.

If you're looking for a fresh idea to kickstart your inspiration for the year ahead, this episode is for you.

Julie shares a surprisingly simple way to surprise and delight your guests—something that keeps them engaged until the very last day of their stay and makes them want to book again.

It’s the small details that make the biggest difference.

SHOW LINKS:

📌 Julie George’s Website – https://www.milliondollarhost.com.au

#GuestExperience #SurpriseAndDelight #StandOut2025

📋 In this episode, we discuss:

00:00 - Introduction

00:44 - Behind the Scenes at the Head State Conference

00:51 - Biggest 2024 Takeaways for Accommodation Hosts

01:30 - Surprise and Delight: Transforming Guest Experiences

01:56 - The Genius Lockbox Idea That Guests Will Love

03:20 - Wrapping Up: Final Insights

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🥊 Hotel - BNB - STR Owners! 🥊

Need more direct bookings or a brand new website?

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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.

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This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.

This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.

If you do purchase through my affiliate links; I want to thank you for your support.