Summary

In this episode, Ross Saunders interviews Shelle Rose Charvet, author of 'Words That Change Minds,' about the importance of motivation in the workplace. They discuss the negative effects of low motivation, such as decreased productivity and quality of work, and the role of managers in understanding and addressing their team members' motivators. Shelle explains how language patterns can reveal a person's motivation triggers, such as 'away from' language indicating problem-solving focus and 'toward' language indicating goal-oriented focus. She also emphasizes the importance of hiring the right people who fit the job and the organization's culture.

Takeaways

• Low motivation leads to decreased productivity and quality of work.
• Managers should understand and address their team members' motivators.
• Language patterns can reveal a person's motivation triggers.
• Hiring the right people who fit the job and the organization's culture is crucial.

About Shelle

Shelle Rose Charvet is the author of 4 books, including the international best seller Words That Change Minds, available in 20 languages. It is a Forbes best management book for executives and entrepreneurs. The CBC/CNBC television documentary Customer (Dis)Service featured her work. Shelle works in over 30 countries helping organizations solve difficult communication and persuasion issues.

She has created a persuasion smartphone app: HusbandMotivator™ and has been awarded 2 US patents for her Artificial Intelligence software that detects what motivates people in text.

www.wordsthatchangeminds.com

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

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License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

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