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あらすじ・解説
🎙️ ready for a fresh perspective on customer success in the world of b2b saas? join us for a transformative conversation packed with practical insights! 🚀
🔑 key ideas:
- discover the pivotal role of customer success in your business.
- learn actionable strategies to exceed customer expectations.
- meet our experienced guest with a decade in saas customer success leadership.
🌟 our esteemed guest has led customer success, support, and professional services teams at saas startups for almost a decade. her wisdom, drawn from managing enterprise accounts and building customer success initiatives from scratch, is a game-changer! 💼
👾 ever faced a startup nightmare with tech debt, communication breakdowns, and poc challenges? we dive into this scenario, highlighting the absolute necessity of a dedicated customer success team. 🤯
🧩 lessons we uncover:
- the importance of robust customer success in maintaining relationships and delivering value, even in tough times.
- strategies for success, including interdepartmental collaboration and fostering a culture of cooperation. 🤝
🚀 but wait, there's more! we challenge the notion that customer success is just a department. 🏢
💡 instead, we believe it's a company-wide philosophy. discover how sales, marketing, and product engineering teams each play a unique role in ensuring customer success. learn how they deliver exceptional value to customers! 🌐
🎧 ready for a paradigm shift in customer success? tune in and join our enlightening discussion! 🎉