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Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

The art of argument. It's mysterious and powerful. It's the art of having things go your way. But also it's the art of getting out of your own way. It's having The Moves. But it's also about having The Touch. Arguing. There's the rough and tumble of the norm, the amateur's game. Then there's the pro's game - always knowing what to say, how to say it, and when to say it. Winning arguments without quarreling, squabbling, tussling, wrangling, bickering, raising your voice, losing your cool, or coming to blows.

Nicknamed “the negotiator” as a child, Fotini Iconomopoulos has been honing her skills her entire life. As a sought-after expert, for more than a decade she’s been empowering Fortune 500 executives and their teams to achieve their objectives, guiding them through high-stakes scenarios in industries such as consumer packaged goods, retail, professional services, energy, telecommunications, tech, and finance. Now for the first time, Iconomopoulos shares her simple and innovative strategies, debunks common negotiation myths, and more.

Through his Persuasion Institute, Kurt Mortensen has sought out and studied the Persuasion IQ (PQ) of the world’s top influencers. Now, in this game-changing guide, he’s leveraging his vast knowledge to teach listeners the essential habits, traits, and behaviors necessary to cultivate their natural persuasive abilities. Concentrating on the 10 major Persuasion IQ skills, the book provides listeners an opportunity to assess their own PQ, identify their strengths and weaknesses, and start down a path to enormous success and wealth.

Known as the father of contemporary negotiating, Gerard I. Nierenberg has taught top executives across the country how to come out of their business deals as winners.

Retired four-star general Stan McChrystal has lived a life associated with the deadly risks of combat; he has seen how individuals and organisations, too often and to great cost, fail to mitigate risk. Why? Because they focus on the probability of something happening instead of the interface by which it can be managed. In Risk, McChrystal offers a new system of responding to risk, through 10 dimensions of control we can adjust at any given time: narrative, bias, diversity, action, timing, adaptability, communication, technology, structure and leadership.

Do you need to make health care decisions for an aging parent but are unsure where to start? Are you at crossroads in your career and don’t know how to move forward? Have you ever been on a jury trying to understand confusing legal instructions? How to Think Like a Lawyer has the answers to help you cut through the confusion and gain an advantage in your everyday life. Kim Wehle identifies the details you need to pay attention to, the questions you should ask, the responses you should anticipate, and the pitfalls you can avoid.

A pioneer in the field of social engineering and a master hacker, Christopher Hadnagy specializes in understanding how malicious attackers exploit principles of human communication to access information and resources through manipulation and deceit. Now, he shows you how to use social engineering as a force for good - to help you regain your confidence and control. Hacking Humans provides tools that will help you establish rapport with strangers, use body language and verbal cues to your advantage, steer conversations and influence other’s decisions, and more.

¿Quieres llegar a convertirte en el mejor de los vendedores? ¿Quieres conquistar el éxito venta por venta? Gerardo Mendoza, experto y líder en ventas, comparte contigo esta guía invaluable. Una investigación sólidamente sustentada en entrevistas a los negociadores de las organizaciones más representativas del mercado.

Negotiation Hacks is focused on six distinct and proven hacks that are easy-to-learn, easy-to-implement, and accessible to anyone. Each hack has been gathered from the author’s academic pursuits and experiences in working with hundreds of companies, from Silicon Valley and Silicon Hills startups to the Fortune 500. Regardless of the complexity of a negotiation, anyone will benefit understanding and using these hacks.

In the 21st century, technology destroyed most people’s ability to speak around people, to use their brain and their mouth at the same time. Negotiation, along with leadership and public speaking, is one of those skills that almost nobody has, or even if they have them to some degree, the level is very low. After more than three years of analysis of high-performance people, most successful negotiators and speakers, people who are at a very top of what they do, I decided to create and teach you not only the fundamentals but to make a complete step-by-step guide of negotiation.

Ever notice how no one likes to be sold, but most of us enjoy buying stuff? Where is the disconnect? In a business world that rapidly and exponentially adapts to change, our selling methods fail to keep up with human expectations. The Pirate's Guide to Sales uniquely blends years of selling concepts with real-world experience in a framework anyone can learn. We'd like you to think of it as a "pirate's guide" as it distills all the best research and real-world sales experiences in one easy, "how to" audiobook with lessons from only the best!

Niemand handelt rational. Wir alle tappen ständig in Denkfallen und werden dadurch zur leichten Beute für die Manipulation anderer. Dabei sind wir selbst nicht unschuldig und manipulieren - häufig ohne es zu merken - unsere Mitmenschen.

Nearing completion of the original draft for The Quotient (aka QTNT), Rick Gillis had an epiphany. For months he had been using the generally accepted phrase "Equal Pay for Equal Work" when writing about pay disparity. Then it struck him that based on everything he had written over the previous year; this was not correct. It was then he determined that for The Quotient to be more accurate, that statement should read: "The Proper Pay for the Best Work".

The Art of Manipulation offers you a framework to master powerful and practical ways to influence and control people’s behavior, negotiate better, make your pitch, and manipulate others to get what you want. The Art of Manipulation will reshape the way you think about influencing people and getting what you want. You will get tools and effective strategies - not mere theories, but real practical strategies and how-to’s to start transforming your thinking and behavior, influencing people, and thus, get desired results faster.

Negotiating is something we do on a daily basis. We may not be aware of it, and we may not understand it fully, but it is something we all practice to a greater of lesser degree. From dealing with your kids when they want something to finding the best deal when your car needs fixed, you’d be surprised how often you have to negotiate. With a few basic skills under your belt, you will be able to negotiate with almost anyone on any matter, whether you want an extra few sprinkles on your ice cream or a few thousand dollars extra in your pay.

If you want to succeed in life or career; regardless of your industry, profession (not just marketing or sales profession), location, age, gender, or any other aspect, you need to become more persuasive, you need to influence people. You cannot do it all on your own - you need people to leverage your efforts and get results faster. Persuasion is not merely for marketing and sales people - it’s the basic life skill that every human being needs to sell their view point, ideas, and get people along - everyone is into salesmanship.

An accessible, light-hearted exploration into game theory. Haim Shapira describes what it is, why it is important, and how it can help us in our daily lives. This audiobook provides many humorous anecdotes and insightful examples of how our daily lives are affected by game theory. Game theory is the mathematical formalization of interactive decision-making - it assumes that each player's goal is to maximize his/her benefit, whatever it may be. Players may be friends, foes, political parties, states, or any entity that behaves interactively, whether collectively or individually.

Imagine for a moment that you are about to take a foreign vacation to an exotic destination. You have saved your entire life to travel there. It is a destination with almost unlimited choices of how to spend your time and you know you will not have enough time to explore every opportunity. You are fairly certain that you will never get to take a second trip to this destination; this will be your one opportunity.

You deserve getting what you want only if you know how to ask for it rightly. Master the art of dealing with people effectively, learn how to get what you want every time without giving in, and create a life of abundance and joy. Negotiation is not something that is only for selected few or endowed on some gifted people. Anyone can learn and master this crucial skill to get what they want in life personally or professionally. The Art of Negotiation is written to help listeners understand and master the most common strategies used by successful negotiators.