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One of Scarlett Abbott's 2023 World Changers, Marva Bailer takes a modern twist on business protocols that haven't changed since the '80s in her book, Be Unexpected. Energizing the routine and mundane professional lectures and meetings, Be Unexpected will teach listeners soft skills in a relatable way that will help create positive connections.

Of all the working relationships you have with colleagues, the one with your boss is probably the most important. How it functions can make the all difference between looking forward to going to work in the morning, or actively dreading it. Moving part of the relationship online, and having to communicate via emails or video calls, has the potential to make things even more challenging. Whether you already have a good relationship that you want to build on, or a fraught one that you feel can be improved, this audiobook can help.

Der Kopf ist wie blockiert, wenn du dich sinnvoll in einem Gespräch beteiligen willst? Dir fällt es schwer, Ereignisse lebendig zu erzählen, sodass du schnell untergehst, wenn du dich mal getraut hast, was zu sagen? Keine Sorge—Schüchternheit ist kein Schicksal, dass du akzeptieren musst und Kommunikationsfähigkeit kannst du lernen—wenn du weißt, wie! Und genau dieses “wie” wirst du in diesem Buch erfahren. Mit den hier vorgestellten Methoden wirst du Rhetorik und Kommunikation endgültig meistern und deine Schüchternheit definitiv überwinden!

Storytelling in business works. It enhances memory, enthusiasm, and commitment in listeners. But where do you get the stories from and when should you use them? The Storytelling Entrepreneur was developed during workshops and one-to-ones held by business consultant and author Melissa Addey with real-life entrepreneurs at the British Library’s Business & IP Centre.

Das Buch für alle, die Körpersprache lesen und für sich nutzen wollen! Wer heutzutage viele Gespräche führen muss, der kommt am Thema Körpersprache nicht vorbei! Denn in der Kommunikation zählt vielmehr die Art der Präsentation, als das gesprochene Wort. Mit der richtigen Körpersprache lernen Sie selbstbewusst, klar und deutlich Ihren Standpunkt zu vertreten. Und das Beste dabei: Sie können nach der Lektüre dieses Buches Ihr Gegenüber ohne Probleme lesen und verstehen.

In 6 Schritten zum Meister der Rhetorik. Das umfassende Rhetorik-Hörbuch für alle, die im Beruf überzeugen wollen. Sie wollen es schaffen, ihre Message in einer Präsentation messerscharf zu vermitteln? Sie wollen in einer Verhandlung gekonnt argumentieren? Und Sie wollen sich in einem Meeting selbst gut verkaufen? Dann ist das Hörbuch "In 6 Schritten zum Meister der Rhetorik" perfekt auf Sie zugeschnitten. Denn hier lernen Sie Schritt für Schritt, wie Sie zum Profi in Präsentationen, Meetings und Verhandlungen werden.

In 2020, the world as we knew it changed. For close to two years, people were socially isolated. Many of us lost the art of human face-to-face connections that lead to the development of close intimate relationships. In Relational Intelligence, Dr. Adam C. Bandelli outlines the five essential skills that can help you reconnect with others and build strong, long-lasting relationships. Drawing on research from the fields of psychology, sociology, and behavioral science, he explains why these skills are necessary tools for building a life of joy, satisfaction, and fulfillment.

Wer in seiner Karriere vorankommen will kann sich nicht immer nur auf reine Qualifikationen verlassen: gute professionelle Kontakte sind mittlerweile unerlässlich. Unter dem Begriff Networking ist es heute selbstverständlicher Bestandteil unseres Berufsleben, doch die wenigstens verfügen hier über Kompetenzen. Dies zu ändern haben sich die Autorinnen mit dem vorliegenden Hörbuch vorgenommen. Praxisorientiert und leicht verständlich vermitteln sie hier, wie jeder ein berufliches Netzwerk aufstellen und pflegen kann.

Have you ever struggled with making emails deliver a powerful punch? If you already create punchy emails, you can make them deliver an even mightier blow. From novice to master, this guide has lessons and tips you can begin applying to your life right away. Don’t waste another second feeling your messages are when there’s a potent tool of electronic communication right in your hands. You will become an unstoppable dynamo of multimedia communication once you are through with these 7 easy steps.

Are you looking for more ways to attract customers and make better sales? Hacking the Content Marketing Code will take you through all the steps and strategies to grow your business through the power of content marketing. Get access to the industry’s best-kept secrets. This is your comprehensive guide to connecting with your customers, strengthening relationships, and converting leads. This book provides invaluable marketing insight in a simple, practical way. Step up your content marketing game and generate the sales you want!

Für wen ist dieses Hörbuch? Das Hörbuch ist an Menschen in Führungspositionen gerichtet, die aufgrund ihrer beruflichen Herausforderungen wenig Zeit haben und sich dennoch eine harmonische und inspirierende Beziehung wünschen. Profitieren Sie von geballtem Wissen und Erfahrungswerten, die die Autorin in den letzten 20 Jahren in ihrer eigenen Beziehung mit einer Führungskraft gesammelt hat.

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

If you’re not getting the respect, the money, or the opportunities you deserve, it’s time to tap into the power of communication. Whether you’re an introvert or extrovert, these tips will help you master your people skills and rapidly advance your career. And if you’re already a decent communicator, this book will skyrocket your life to the next level. Armed with the right knowledge and techniques, anyone can improve their communication skills, make their work life easier, and fast-track their success.

Our divides are destroying us: red versus blue, Black versus White, globalists versus nationalists, agnostics versus Christians. Drawing on seminal research on social identity and cultural intelligence, this book explains our impulse to divide people into “us” versus “them” and reveals how we can tackle tribalism, confront racism, and develop a common vision for the future. David Livermore outlines the four competencies of Cultural Intelligence—motivation, cognition, metacognition, and behavior—and shows how we can apply this foundation to a wide range of situations.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. Mindful Listening will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.

Building or running a business is more than a journey. It’s an adventure. Adventure assumes there is risk in the air. For many business owners, the adventure of building a business is a long one, and there are many lessons to be learned. That takes unwavering commitment, a serious dose of tenacity, and the ability to embrace adventure. Using the experience of successfully summiting Mt. Kilimanjaro drives years of business building into a 7-day mountain leadership adventure where the pinnacle, as well as the sometimes-harsh lessons of the mountain, track exactly with the building of a business.

Utilice esta guía de narración de historias como una base para cambiar la forma en la que narra sus historias. Los ejemplos ofrecidos son de algunos de los más grandes oradores del mundo, narradores de historias, con el asesoramiento de los principales expertos. Desde los autores más vendidos hasta los oradores de motivación que transforman generaciones, este libro cubre todos los fundamentos del extraordinario arte de narrar historias. Los consejos que aparecen aquí le ayudarán a transmitir sus historias y la gente que las escuche se sentirá involucrada y motivada.

Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.

Comunicação é uma competência cada vez mais valorizada. As reações obtidas por nossas falas determinam o alcance dos objetivos, a realização das metas, as maiores ou menores oportunidades pessoais e profissionais. Mas como alcançar uma comunicação competente? Como conseguir que o interlocutor receba a mensagem que queremos passar? A fonoaudióloga Leny Kyrillos e o jornalista Carlos Alberto Sardenberg mostram os caminhos–e as armadilhas–para chegarmos lá.