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Miteinander reden ist von zentraler Bedeutung für Führungskräfte. Weder ihre fachlichen Kompetenzen noch ihre Position schützen sie vor Missverständnissen, Unklarheiten und verfehltem Gesprächsaufbau. Ihre Aufgaben in Teams und hierarchisch strukturierten Unternehmen verlangen aber, dass sie auf der Grundlage sachlicher und menschlicher Klarheit ihre Kontakte und Beziehungen effektiv und erfreulich gestalten, auch und gerade bei konfliktgeladenen Themen.

Wie Sie konstruktiv Grenzen ziehen! Es gibt verschiedene Gründe, weshalb wir einer Aufforderung zustimmen, die wir eigentlich lieber ablehnen würden. Dabei dürfen wir die Grenzen, die wir brauchen, offen aussprechen. Wer sein Nein selbstbewusst und mit emotionaler Intelligenz vermittelt, gewinnt nicht nur Zeit, sondern auch Respekt. Die TaschenGuides von Haufe - kompaktes Wissen für Beruf, Studium und Weiterbildung.

Schon im Altertum erklärte man sich die Welt mit Mythen und Sagen. Im modernen Unternehmensalltag wird unsere Fähigkeit, komplexe Zusammenhänge mit Geschichten greifbar zu machen, wieder aktuell. Erfahren Sie in diesem Hörbuch, wie Sie die Fähigkeit, Vertrauen und Respekt zu gewinnen, mit Hilfe des Geschichtenerzählens trainieren und bewusst nutzen. Denn eine gute Geschichte wirkt glaubwürdiger und nachhaltiger als die bloße Vermittlung von Zahlen und Fakten. Die TaschenGuides von Haufe - kompaktes Wissen für Beruf, Studium und Weiterbildung.

Klar, direkt und fordernd - wer so kommuniziert, ist deshalb noch lange nicht unhöflich. Kommt aber definitiv weiter, vor allem beruflich. Wer immer nur nett zu allen Mitmenschen ist und von allen gemocht werden will, wird möglicherweise unterschätzt oder übersehen, wenn spannende Projekte verteilt werden. Institut für Arbeitslust zeigt, wie Frauen in alltäglichen, beruflichen Situationen ihre Themen voranbringen und ihre Ziele erreichen. Sie ermutigt, Neues auszuprobieren, und verrät, wie wir immer die richtigen Worte finden.

In the years since authors Chris Brogan and Julien Smith first released their groundbreaking book Trust Agents, social media channels have become inundated by questionable, low-quality content. As a result, many businesses have suffered from damaged reputations and poorly performing social media initiatives. The power of social media is as strong as ever, yet businesses are struggling when trying to re-capture the trust and attention of their audience. This New York Times best seller has been thoroughly revised and updated to reflect the new business realities....

There's no denying that our workplaces are more diverse than ever. Age, race, gender - there are so many different perspectives and experiences being brought to the table. And the best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations. But how do we do this? If we all think, feel, and act so differently, how do we get anything done?

Improv performers look like creative geniuses, coming up with brilliant comedy on the spur of the moment. But they rely on some simple rules and techniques - ones which anyone can learn, and which can help us offstage to think creatively, collaborate with others and communicate with impact. Improvise! will show you how to handle whatever comes your way at work - from giving confident presentations and handling difficult conversations to coming up with great ideas and persuading others to make them happen.

Our work lives revolve around effective communication. It is essential for cultivating trust and team collaboration, as well as strengthening our motivation and wellbeing at work. And with teams experiencing more anxiety, stress, and burnout than ever before, strong communication skills have never been more essential. The key to this clear and effective communication begins with understanding our own personal communication styles.

When Sarah Nannery got her first job at a small nonprofit, she thought she knew exactly what it would take to advance. But soon she realized that even with hard work and conscientiousness, she was missing key meanings and messages embedded in her colleagues' everyday requests, feedback, and praise. She had long realized her brain operated differently than others, but now she knew for sure: She had autism spectrum disorder (ASD).

This is the go-to guide on working with anyone in your office - from the difficult or negative to the toxic and destructive - whether they are your manager, a team member, or someone who’s just waiting out the clock. Chock-full of useful advice that will make your workday happier and more productive.

In our increasingly interconnected world, effective communication is the formula for success in any industry. Whether you’re speaking in public, writing an email, or navigating an important negotiation, how you present yourself through language is all-important in today's global business world. In How to Communicate Effectively with Anyone, Anywhere, two New York University professors reveal a new approach to global communication across key performance areas, including effective emailing, public speaking, and negotiation.

As the cycle of change increases its speed, leadership communication is becoming more important than ever. Since the original publication of Leading Out Loud in 1995, the development of a leader's message has become as critical to success as the delivery of that message. In this new and revised edition of his highly praised work, Terry Pearce explains how the events of recent years, including the information revolution, worldwide focus on terrorism, and the revelation of corporate scandals, have significantly increased the importance of authenticity in leadership....

Your friend's mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks? The meeting with his international customers is going well for the corporate president - until he gives the thumbs-up sign. Why? Discover the answers in this incisive, award-winning guide to etiquette, now thoroughly revised to reflect today's truly multicultural society.

Every day, random encounters really can change lives, when you make them happen the right way and leverage the connection at the other end. Talk to Strangers explains how to stand out and tap the potential of others by taking notice of who is standing alongside you on the bank line, the latte pickup point, or the ticket counter at the airport.

Emotionally Intelligent Leadership is a groundbreaking book that combines the concepts of emotional intelligence and leadership in one model - emotionally intelligent leadership (EIL). This important resource offers students a practical guide for developing their EIL capacities and emphasizes that leadership is a learnable skill that is based on developing healthy and effective relationships.

Since the Enlightenment, there has been a very simple but widely held assumption that we are a species of thinking individuals and that human behavior is best understood by examining the psychology of individuals. It appears, however, that this insight is plain wrong. The evidence from a number of leading behavioral and neuroscientists suggests that our species is designed as a herd or group animal. Mark Earls applies this evidence to the traditional mechanisms of marketing and consumer behavior, with a result that necessitates a complete rethinking about these subjects.

This book is a roadmap to help you navigate your way through challenging opportunities, hurdles, and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.

Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose.

Whether you talk, text, or email, Effective Communication at Work has everything you need to help boost your workplace performance and productivity. From honing listening to polishing speaking and writing skills, this essential guide delivers simple, powerful strategies and timely tips that can help you increase the impact of your business communication and correspondence both online and offline. Learn how to build stronger relationships and advance your career by mastering the art of effective communication.

Your brand is the stories people share about you when you're not in the room, and it's these brand stories that determine if people buy from you, employ you, work for you, or invest in you. When the stakes are that high, wouldn't you want to take control of it? In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you, too, can create and share stories that stick.