検索キーワード： 紛争解決・調停

Conflict is normal and survivable, and you don’t need special skills or experience to navigate it—you just need practice. Complete with extensive qualitative research and case studies, this step-by-step guide shows how to lean into difficult conversations, recognize the role emotions play when we are not in control of them, and create a solid foundation for change, progress, healing, and resolution.

Aimeriez-vous mieux interagir avec votre patron, vos collègues, vos employés, vos amis, votre conjoint et même le commis du dépanneur? C'est possible!

In everyday life, what you really need to achieve your goals, meet your targets, and be more likable...isn’t a superpower at all. It’s a skill that anyone can master, and it’s called persuasion. Rather than convincing, pleading, or “leading others to the light”, it’s all about getting them to want what you want.

There’s no shortage of negotiation books that advise you to “get to yes,” urge you to “never split the difference,” and push you to “ask for more.” But these one-size-fits-all negotiation techniques disregard the reality of our complex, multifaceted, multicultural world, where snap judgements are made based on perceived differences. When bias lies behind every negotiation, the only constant is you. Learn to leverage who you are—and gain the upperhand.

In Abundance Leaders: Creating Energy, Joy, and Productivity in an Unsettled World, renowned management consultant and lecturer Laura Freebairn-Smith delivers a rigorous and practical discussion of energetic, joyful, and productive leadership. In the book, you’ll learn what sets leaders with an “abundance mindset” apart from those with a “scarcity mindset,” and why the former creates work environments that generate superior performance when compared to those created by the latter.

In een wereld die constant evolueert en waar informatie in overvloed aanwezig is, is het vermogen om invloed uit te oefenen en anderen te overtuigen een waardevolle vaardigheid geworden. Of het nu gaat om het inspireren van je team op de werkvloer, het beïnvloeden van de beslissingen van klanten, of het overtuigen van vrienden en familieleden, de kracht van overtuigingskracht speelt een cruciale rol in ons dagelijks leven.

Bogen behandler en række af de mekanismer og redskaber, der kan bruges af ledere og medarbejdere for at undgå, at samarbejdet i organisationen hindres af ikke-konstruktive konflikter. Coaching er et af de udviklingsværktøjer, som kan anvendes og give lederkompetencer på organisations-, team- og individuelt niveau i forhold til konflikthåndtering. Alle arbejdspladser har dagligt konflikter! Det er et vilkår, der skaber dynamik på arbejdspladsen, men skillelinjen for, hvornår konflikter skaber udvikling, og hvornår de dræner medarbejderne og organisationen for energi, er hårfin.

Generational distrust and ageism are seeping into organizations worldwide. Smart leaders are harnessing age diversity and encouraging mutual learning, cross-generational collaboration, and a culture that embraces both similarities and differences across age groups. Multigenerational Workplace: The Insights You Need from Harvard Business Review will help you bridge divides, reduce prejudice, and unlock the benefits of age-diverse teams.

Coping in a Toxic Environment is a short, user-friendly guide to negotiating tricky working conditions and learning to thrive rather than simply survive in the workplace. A must-have audiobook for anyone who is struggling in their current employment, it will help you to explore what is toxic for you and review how you are coping in the environment you are in.

How to Be Resilient in Your Career: Facing Up to Barriers at Work is a reliable resource presented with nuance, depth, and specificity. Psychologists, psychotherapists, social workers, and HR professionals who are looking for effective advice when supporting people struggling with these issues will greatly benefit from this book—as will early career professionals and established earners looking to resolve their career issues.

This is no ordinary management book. It's a deep-dive exploration into the world of micromanagement, dissecting its roots, examining its impacts, and shedding light on its unsightly consequences. More importantly, this short audiobook is a beacon of hope, a survival guide for those navigating the maddening labyrinth of micromanagement. It equips you with the skills and strategies needed to dodge the micromanager's hawk-eyed gaze and work effectively under their radar. Brown teaches you how to turn the tables and subtly wrestle back control.

Research tells us that one in twenty people have no empathy. Empathy is the human ingredient that enables trust, forges bonds and allows teams to work and workplaces to thrive. The psychopath is not interested in cooperative effort but in individual power and glory - and they will stomp on anyone who gets in their way. Using research and stories drawn from history, politics, sports and business, Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces.

Prepare to be inspired by real-life stories of individuals who have faced similar situations and emerged victorious. Discover how they rallied their allies, leveraged their strengths, and skillfully negotiated their way to success. Each chapter combines practical advice with captivating storytelling, ensuring that you not only gain valuable insights but also enjoy the process. The book goes beyond generic advice by providing you with practical, day-to-day strategies that you can implement immediately.

Apprenez à gérer les personnalités toxiques au travail. Des experts en stratégie d'entreprise livrent leurs conseils pour apprendre à gérer les personnalités toxiques au travail, quel que soit leur profil : paranoïaque, anxieux, narcissique, hystérique, etc. S'appuyant sur des cas concerts, ils montrent comment trouver la bonne attitude et les bonnes paroles afin de désamorcer les tensions et de rétablir des relations apaisées.

In three must-listen books, you’ll master effective communication one step at a time. The Communication Guru Collection teaches you how to talk effectively, master small talk, and listen empathically. Every book in the collection delivers highly practical techniques that you can quickly apply to your everyday conversations. Using the skills in each book, your communication ability will skyrocket, leading to more meaningful connections, more effective conflict resolution, and a greater influence on everyone graced by your company.

Systemische Beratung: Wie Sie mit der Erfolgsmethode der systemischen Theorie als Berater, Führungskraft oder Coach auch die komplexesten Problemlagen aufschlüsseln und das volle Potential Ihrer Klienten freisetzen – Mit Methodenkoffer der systemischen Fragen, konkreten Anwendungsanleitungen sowie anschaulichen Praxisbeispielen.

Ed Beltran, the CEO of a powerhouse leadership communication company, believes the antidote to stressed-out workplaces starts with conversation. Beltran has developed a science-based model to reduce stress and help people build what he calls fierce resilience. By leveraging the power of conversations, individuals discover their unique stressors, master skills to neutralize stressors, and build unwavering resilience that elevates their emotional well-being.

Unlock the secrets to powerful communication with "The Art of Effective Communication: Mastering the Skills for Personal and Professional Success." This insightful guide delves into the essential techniques and strategies needed to convey your ideas clearly and persuasively. Whether navigating the complexities of workplace interactions, strengthening personal relationships, or presenting your thoughts in public, this book offers practical advice and real-world examples to enhance your communication prowess.

Rubin delivers actionable insights drawn from compelling case studies, unlocking the secrets of turning adversity into advantage. This is not just a guide but a blueprint for resilience, arming businesses with strategies to navigate disruption and come out stronger.

In "How to Deal with Microaggressions as an Employee," Kiera Salgado offers a practical, insightful guide to understanding and addressing the subtle, often overlooked aspects of workplace interactions that can impact morale and productivity. This book provides employees at all levels with the tools to recognize and respond to microaggressions, fostering a more inclusive and respectful work environment.