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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

Lisa Landon makes her living with her voice — a voice fueled by a heartbreak she vows never to experience again. But despite her renown, Lisa’s real ambition is to escape the memories that follow her from one sold-out engagement to the next. Perhaps that’s what brings her to the exotic desert nation of Sedikhan and the nightclub where she meets Clancy Donahue.

Since a solo plane crash killed her husband two years ago, Annabelle Murphy has found solace in raising her two children. Just when she thinks the grief is behind her, she receives news that the wreckage of the plane has been discovered - and that her husband did not die alone. He was with another woman. Suddenly Annabelle is forced to question everything she once held true.

Meridy Dresden was once a free-spirited, fun-loving girl. All that changed when the boy she loved was killed in a tragic fire. Since then, she alone has carried the burden of a terrible secret. Years later, married to a wonderful man and mother of a teenage son, she is shocked to learn that a childhood friend is being blamed for that long-ago fire. Fearful but determined, Meridy returns to the South Carolina Lowcountry and summons the courage to make a decision that may destroy her well-ordered life, her family’s reputation, her contented marriage, and everything she’s worked so hard to protect....

In the watershed year of 1919, world leaders met in Paris, promising to build a new international order rooted in democracy and social justice. Female activists demanded that statesmen live up to their word. Excluded from the negotiating table, women met separately, crafted their own agendas, and captured global headlines with a message that was both straightforward and revolutionary: Enduring peace depended on recognition of the fundamental humanity and equality of all people.

Peregrine Spring, Nancy Cowan’s memoir of her 30 years living intimately with raptors, gives us a new perspective on the relationship between humans and the natural world. Cowan shares her experiences running a world-famous falconry school, and the lessons she’s learned from her birds. From retrieving her falcon from the local police "lock up", to a heartbreaking race to save her young peregrine from attack by a wild hawk, Cowan’s life is a constant, ever-changing adventure.

Fact: Pigeons are amazing, and until recently, humans adored them. We've kept them as pets, held pigeon beauty contests, raced them, used them to carry messages over battlefields, harvested their poop to fertilize our crops—and cooked them in gourmet dishes. Now, with A Pocket Guide to Pigeon Watching, listeners can rediscover the wonder. Equal parts field guide and quirky history, it covers behavior: Why they coo; how they flock; how they preen, kiss, and mate (monogamously); and how they raise their young (on chunky pigeon milk).

Love - in both the abstract and the up-close-and-personal - has always provided limitless inspiration for artists, writers, and musicians, but scientists are just as fascinated by these affairs of the heart, though they seldom sing about it. In Love, Sex, and Science, our editors take a step back, analyzing romance using tools like fMRI studies instead of a paint brush or guitar. The writers examine a variety of topics, starting with the perceived sex differences between men and women discussed in Section 1 - are we really as different as Mars and Venus?

Abigail Adams, wife of John Adams, was an eyewitness to America's founding, and helped guide the new nation through her observations and advice to her famously prickly husband, who cherished her. In The Unexpected Abigail Adams: A Woman "Not Apt to Be Intimidated," writer and researcher John L. Smith, Jr. draws on more than two thousand letters of Abigail's spanning from the 1760s to her death in 1818, interweaving Abigail's colorful correspondence with a contextual narrative.

At forty, Peter, an asylum lawyer in New York City, is overworked and isolated. He spends his days immersed in the struggles of immigrants only to return to an empty apartment and occasional hook-ups with a man who wants more than Peter can give. But when the asylum case of a young gay man pierces Peter's numbness, the event that he has avoided for twenty years returns to haunt him. Ann, his mother, who runs a women's retreat center she founded after leaving his father, is wounded by the estrangement from Peter but cherishes the world she has built.

Chief Warrant Officer Necole Belanger created a professional persona that was no-nonsense and highly put-together. But the truth was much more complex. Necole's story is a tale of two lives, the CWO raised in a military family, and the woman coming to terms with her sexuality, in a time where the two could not coexist. A lesbian member of the military police during the LGBTQ Purge in the Canadian Armed Forces, Necole would achieve success and promotion in her career despite a near-constant struggle. But the higher she rose in rank within the Canadian Armed Forces, the less her voice was heard.

A Promise Kept explores the circumstances and implications of McGirt v. Oklahoma, likely the most significant Indian law case in well over a hundred years. Combining legal analysis and historical context, this book gives an in-depth, accessible account of how the case unfolded and what it might mean for Oklahomans, the Muscogee (Creek) Nation, and other tribes throughout the United States.

The work of queer autistic scholar Nick Walker has played a key role in the evolving discourse on human neurodiversity. Neuroqueer Heresies collects a decade's worth of Dr. Walker's most influential writings, along with new commentary by the author and new material on her radical conceptualization of Neuroqueer Theory. This book is essential for anyone seeking to understand the foundations, terminology, implications, and leading edges of the emerging neurodiversity paradigm.

While the idea of not working can be simultaneously wonderful and overwhelming, you can figure out what you want the end of your career and your retirement to look like before you submit your resignation. This book won't help you figure out whether or not you can afford to retire, but it will help you figure out what you'd like to do and who you'd like to be.

As far as 12-year-old Frankie Jackson is concerned, mermaids are like Santa Claus and the Easter Bunny—stuff made up by grown-ups so that they can sell movies and toys. At least that’s what Frankie’s dad once told her. But one day, while staying on a houseboat for the summer, Frankie finds herself face-to-face with a mermaid. Convinced that it is a dream, Frankie can’t shake the vision of the blue-haired sea creature. Meanwhile, the town of Sausalito is buzzing with rumors about a wealthy woman who disappeared into the Bay wearing a million-dollar necklace (shaped like a mermaid).

In a world of border walls and obstacles to migration, a lottery where winners can gain permanent residency in the United States sounds too good to be true. Just as unlikely is the idea that the United States would make such visas available to foster diversity within a country where systemic racism endures. But in 1990, the United States Diversity Visa Lottery was created to do just that. Dreamland tells the surprising story of this unlikely government program and its role in American life as well as the global story of migration.

Savannah was four years old when her twin sister, Georgia, went missing from their small Louisiana town, fracturing their family. Twenty-eight years later, Savannah convinces her estranged older sisters, Rayanne and Sue Ellen, to honor the pact they made as children and retrieve the time capsule they buried in their old backyard. But coming home means confronting old ghosts…and their stubborn grandmother, Meemaw.

In the endless days of the pandemic, a woman spends her time sorting fact from fiction in the life and work of Herman Melville. As she delves into Melville's impulsive purchase of a Massachusetts farmhouse, his fevered revision of Moby-Dick there, his intense friendship with neighbor Nathaniel Hawthorne, and his troubled and troubling marriage to Elizabeth Shaw, she becomes increasingly obsessed by what his devotion to his art reveals about cost, worth, and debt.

Crazy things are about to happen to 12-year-old Frankie Jackson after she signs on to compete in a reality TV show. Not only does she have to win a televised pitching competition, but she also has to figure out who burned down an abandoned houseboat and how come a 15-year-old con artist wants to become her BFF. And weirdest of all—why is she getting phone calls from someone claiming to be the “real” Frankie Jackson?

Twelve-year-old Mary Frances “Frankie” Jackson has been sent to California for the summer to live on a houseboat with her Aunt Roxy. There’s one catch—she can’t get in trouble, or it’s back to New Jersey and juvenile detention camp. Too bad that days after arriving at the houseboat community, Frankie is accused of animal cruelty (killing a cat) and has two weeks to prove her innocence. In the process, she gets to know all the eccentrics on the dock.