James McBride is not just a hotelier — he's a visionary storyteller, a daring innovator, and a relentless champion of authentic luxury experiences. What started as his bold vision to redefine hospitality on a remote Indonesian island has become an award-winning global phenomenon, with Nihi Resorts capturing the imagination of travelers worldwide. As the co-founder of Nihi alongside legendary serial entrepreneur Chris Burch (co-founder of Tory Burch), James is at the heart of this extraordinary journey.

In this episode, we dive into:

• James’s fascinating journey from foundational roles at Ritz-Carlton and Rosewood Hotels to pioneering transformative luxury experiences at Nihi Resorts.

• The daring moment he famously published his personal phone number in major newspapers—and how authentic human connection remains central to his hospitality ethos.

• The incredible origin story behind Nihi Sumba, and how James transformed an untouched Indonesian island into one of the world's most celebrated travel destinations.

• Why authenticity and storytelling are indispensable for creating memorable guest experiences.

• Strategies for maintaining genuine human connections in luxury hospitality amid an increasingly digital world.

We also unpack James’s perspectives on:

• What independent hotels can learn about curating truly unique and impactful guest experiences.

• Why meaningful hospitality extends beyond aesthetics, amenities, and luxury trappings.

• How calculated risks and creativity can lead to global recognition and lasting success.

• The critical importance of sustainable, authentic luxury in today's evolving travel landscape.

This episode is for hoteliers crafting authentic luxury, bold brand builders pushing creative boundaries, and travelers seeking experiences that resonate deeply and endure long after their journey home. Connect with James on LinkedIn

Discover Nihi Sumba

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.

If you’ve ever dreamed of running marketing for one of the most iconic resorts in the Caribbean—or just wanted a peek behind the scenes of what it actually takes to make a destination “hot”—today’s episode is for you.

My guest is Jason Kycek, the Senior Vice President of Sales and Marketing at the legendary Casa de Campo in the Dominican Republic. And while Jason’s resume includes time with some of the most respected names in hospitality, what makes this conversation so refreshing is that Jason is a marketer through and through. A builder. A thinker. A tinkerer.

We talk about what it means to market an independent luxury resort in today’s hyper-digital world. Why social media has become the new front door. How culinary strategy, entertainment programming, and influencer partnerships are being reimagined. And how the smartest marketers are building brands and balancing performance expectations—sometimes on a shoestring budget.

Jason also shares his journey—from Wisconsin to the DR—and what he’s learned leading marketing across both institutional hospitality groups and independently owned gems.

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.

What started as a furlough-era side project on Instagram is now a full-fledged media brand reaching over 400,000 boutique hotel obsessives — and Brandon Berkson, founder of Hotels Above Par, is just getting started.

In this episode, we dive into:

• Brandon’s unshakable obsession with boutique hotels (he used to play hotel as a kid — not kidding)

• How a background in PR shaped his approach to storytelling, strategy, and aesthetic curation

• The origin story behind Hotels Above Par — and how a single Instagram caption became the launchpad for a globally respected travel media platform

• Why partnering with tourism boards (not just hotels) is a win-win-win

• How paid partnerships, affiliate bookings, and Substack newsletters drive real revenue (this isn’t just a vibes operation)

• Why he’s bullish on newsletters, hospitality humans, and high-touch check-ins — even as AI eats media

We also unpack Brandon’s POV on:

• What most independent hotels are still getting wrong on Instagram

• Why newsletters are having a renaissance moment (and how hoteliers should use them)

• How journalists are evolving into modern creators (and what makes them more trustworthy than traditional influencers)

• What makes a travel giveaway actually work — and why you’re probably doing it wrong

This one is for the independent hoteliers fighting the good fight, the brand builders playing the long game, and the travelers who crave places with soul. Follow Hotels Above Par on Instagram Follow Brandon on LinkedIn Explore the Hotels Above Par Website

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.

• Why building brand and operating company and real estate platform was a bet they were willing to lose sleep over
• How their new partnership with Marriott gives Trailborn scale — without sacrificing soul
• The early seeds of personalization in hospitality — and how Trailborn plans to lead with both human intuition and machine intelligence
• Why AI won’t replace great service — but it might finally deliver on it

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.

Cory Schisler isn’t just building beautiful hotels and restaurants — he’s rethinking what hospitality actually feels like.

He’s worked with brands like Proper and Viceroy, co-founded The Madrona in Healdsburg, and has a sharp eye for the subtle — and not-so-subtle — ways hospitality has evolved (and where it still needs to catch up).

In this episode, we unpack: – The early experiences that shaped Cory’s hospitality worldview – How to balance timeless service with modern guest expectations – The tech that actually enhances hospitality (and the kind that kills it) – Why QR code menus might signal the beginning of the end – What’s next: the rise of micro-resorts and the white space between STRs and hotels

Cory also shares how he approaches concept development, the difference between good and great creative partners, and what it really takes to build a team culture where guests feel seen — and staff feel proud.

This one’s packed with insight for anyone thinking about the next generation of hospitality brands. Learn more about Cory here. Explore The Madrona

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.

Before founding creative studio Corner Booth, Carolyn co-founded Casetta Group, the acclaimed boutique hospitality brand known for transforming forgotten roadside motels into soulful, design-forward stays that actually reflect the communities they’re in. But her journey started far from the boardroom — as a cocktail server at the Ace Hotel in New York, where she first experienced the magic of what a hotel could be when it’s built with intention and feeling.

In this conversation, Carolyn unpacks how her background in the art world shaped her creative vision, how she approaches brand-building from the inside out, and why some boutique hotels manage to feel deeply personal — while others fall flat. You’ll hear her thoughts on balancing timelessness with trendiness, her approach to embedding local artists and narratives into each property, and what she’s learning as she advises clients across the U.S. and Europe through her studio.

Plus:

1. The real reason the front desk might be the most important brand ambassador of all

2. Why copy-paste design is the death of boutique hospitality

3. How to create a “microcosm of the community” — even in a space you didn’t build from scratch

4. Her thoughts on parent brands vs. standalone hotel brands — and where Cassetta fits in

5. The importance of building with soul — and what gets lost when you cut the “extras”

If you’re building a hospitality brand or dreaming up your next project, this episode is a masterclass in curating space, story, and soul. Connect with Carolyn on LinkedIn

Learn more about Corner Booth

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.

Khalid Meniri didn’t come from hospitality — but maybe that’s exactly why he was able to see its most obvious blind spot so clearly.

A designer and technologist by trade, Khalid is the founder of Selfbook, the beautifully elegant booking platform that’s quietly powering the next generation of high-end hotels.

In this episode, you’ll hear the remarkable story of how a glass cube on Fifth Avenue (yes, the Apple Store) first inspired Khalid’s obsession with design — and how years later, that obsession led him to reimagine the broken booking experience plaguing even the most beautiful hotels.

We unpack:

• Why the legacy booking flow is fundamentally broken — and why most hoteliers don’t even realize it

• How Selfbook is thinking about dynamic pricing, personalized rates, and the future of “invisible tech”

• Why the most exciting guest journeys of the next decade won’t start on a hotel website — they’ll start in a chat window

• And how Selfbook’s new partnership with Perplexity could reshape hotel discovery at the point of inspiration

If you care about hospitality tech, design-led products, or the future of direct booking, this is a must-listen.

Learn more about Selfbook

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.

Steve Carran never set out to become one of the most recognized voices in hospitality media. But what started as a scrappy experiment to engage hoteliers during his time in sales has now blossomed into The Modern Hotelier — one of the industry’s most beloved podcasts and a new video media brand that’s putting a fresh lens on hospitality storytelling.

In this episode, you’ll hear the fascinating backstory behind how Steve and his co-host David Millili launched the podcast, how they bought it back from a startup, and how it has completely reshaped Steve’s career. We also dive into the biggest trends he’s seeing across the hotel industry — from how AI and design are converging to address labor shortages, to the rise of "bleisure" lobbies, to why apartment-style hotels like Mint House are quietly winning the loyalty of the next generation of travelers.

Plus: - Why hotel lobbies are becoming the new coworking spaces - How podcasts have become the secret weapon for hospitality networking - Why giving guests a choice in how they interact with your brand is the future of service - Steve’s vision for the Modern Hotelier Media group — including their "MTV Cribs"-style hotel video tours

If you’re building a hospitality brand or just love geeking out on where the industry is headed, this episode is for you. Connect with Steve on LinkedIn Listen to The Modern Hotelier

Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.

Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.