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Valentine's Day serves as both a challenge and an opportunity for restaurant staff and diners alike. This episode emphasizes the importance of mindset, gratitude, and the potential of one night to turn unfamiliar faces into loyal customers.

• Understanding Valentine's Day as a mix of opportunity and challenges
• The 'Amateur Hour' myth and its implications for restaurant service
• Importance of gratuity and what it means for service staff
• Transforming first-time diners into loyal customers
• Maintaining a positive vibe for both diners and staff
• Celebrating moments and experiences over perfection

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*The views and opinions on this show are meant for entertainment purposes only. They do not reflect the views of our sponsors. We are not here to babysit your feelings, if you are a true industry pro you will know that what we say is meant to make you laugh and have a great time. If you don't get that this is not the podcast for you. You've been warned. Enjoy the ride!