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Can you imagine a world where fragmented CRM usage and inconsistent data are a thing of the past? Join Craig Andrews and Evan Polin as they dive into the intricate dance between sales and marketing metrics and KPIs, revealing how these distinct yet complementary functions can harmonize to boost organizational performance. We kick off by revisiting essential topics from our last episode, like time to market and content strategy, before diving into a heated discussion on the divergent perspectives of sales and marketing. Evan takes us through the sales side with a focus on leading indicators like outreach efforts and lagging indicators such as conversion rates. Craig counters with the marketing viewpoint, emphasizing the importance of front-end activities that bolster sales efforts.

Next, we tackle the pressing issue of tool alignment and the customer journey, emphasizing the necessity of centralized software systems to ensure cohesive data management. Discover how fragmented CRM usage can derail performance and see how an IT managed services company benefitted from implementing HubSpot for better sales pipeline management. We also delve into the impact of sales compensation models on behavior and the critical handoff between sales and customer success teams. Wrapping up, we explore the significance of consistent messaging, effective budget allocation, and marketing attribution in optimizing ROI. With practical examples and valuable anecdotes, this episode underscores the powerful synergy between sales and marketing for sustained customer engagement.