Automating Your Review Response hack using a Smart Response, Managed Response, or AI Response.

Jason:
Hey everyone, welcome back to Feedback Hack! I’m Jason.

Paul:
And I’m Paul. And today—we’re talking about something that a lot of businesses overlook… responding to customer reviews.

Jason:
That’s right. Getting reviews is only half the battle—responding to them is where the real relationship-building happens.

Paul:
Exactly. When customers take the time to leave a review, whether it’s glowing or a little rough around the edges, responding in a timely and thoughtful way shows that you care. It builds trust. It keeps your business relevant. And it turns even negative experiences into opportunities. So go out and Automating Your Review Response today.

Jason:
And here’s the good news: reputation management tools have come a long way. Responding to reviews doesn’t have to be a time-sucking task anymore.

Paul:
Yeah—there are tools out there now that help you respond quickly, professionally, and on-brand. One of the smartest moves you can make is using AI-assisted tools like Smart Response, Managed Response, or AI Response to keep things consistent and thoughtful.

Jason:
Let’s break those down real quick. Smart Response tools help you analyze the sentiment in a review—was the customer happy? Frustrated? Mention a specific employee? Then it offers you suggested replies that match that tone and context.

Paul:
Exactly. So, if someone says, “Shoutout to Sarah for helping me find the perfect shoes!”—Smart Response will give you something like, “We’re so glad Sarah made your day! We’ll be sure to share this with her.” It’s quick, relevant, and personal.

Jason:
Now, Managed Response is great if you want someone else—like your marketing team or a third-party service—to step in and actually handle those replies for you. It’s more hands-off, but still keeps your brand voice intact.

Paul:
And then there’s AI Response. This is where things get super efficient. AI tools can help craft responses that match your brand’s tone, keep a consistent length, and even use your preferred voice—whether that’s friendly and fun or professional and polished.

Jason:
It’s like having a virtual assistant who knows your business inside and out. Plus, these tools can adapt responses based on customer sentiment, specific staff that were mentioned, products used—all of it.

Paul:
And timing matters too. Don’t wait days or weeks to respond. Fast responses show your business is active and listening. It makes a big impression, especially on potential customers reading through reviews before making a decision.

Jason:
And remember—it’s not just about damage control for negative reviews. Responding to positive reviews helps you reinforce the good experiences and create loyal customers.

Paul:
Here’s a little pro tip too: create a few go-to templates for common scenarios—then let AI or Smart Response tools personalize them. That way you stay fast and thoughtful.

Jason:
Look, your online reputation is public, permanent, and powerful. Every review is a chance to show who you are—and every response is a chance to build trust.

Paul:
So whether you’re using Smart Response, Managed Response, or AI Response, the key is to be present, personal, and purposeful. The tools are there—use them.

Jason:
That’s a wrap on this episode of Feedback Hack! If you found this helpful, leave us a review—and yes, we will absolutely respond.

Paul:
And we’ll try to match your tone perfectly—thanks to our AI sidekick.

Jason:
In the meantime starting Automating Your Review Re

How to gather better customer feedback using a variety of reputation touchpoints.

Jason:
Hey everyone, welcome back to another episode of Feedback Hack. I’m Jason.

Paul:
And I’m Paul. Today, we’re diving into a topic that every business—big or small—needs to hear: how to gather better customer feedback using a variety of touchpoints.

Jason:
Yeah, this is one of those areas where being creative and accessible really pays off. It’s not just about asking for reviews anymore—it’s about how and where you ask.

Paul:
Exactly. Let’s start with some of the newer tech that’s making waves—like QR codes. You slap a QR code on your business card, on your checkout counter, or even on a thank-you note, and boom—customers can leave a review or provide private feedback in seconds.

Jason:
Right. People are used to scanning QR codes now, especially since the pandemic normalized it. They’re frictionless, fast, and can be placed anywhere. And speaking of easy tech, how about NFC tap cards?

Paul:
Oh yeah. I love these. With NFC, a customer just taps their phone on a card or desktop sign, and it opens a feedback form, review page, or even a direct message channel. No typing. No searching. Just tap and go.

Jason:
That “tap and done” experience is so smooth, especially in retail or service-based businesses where time is everything. But it’s important not to forget the tried-and-true methods too—like text messaging and email.

Paul:
Totally agree. Sometimes people prefer the old ways. A quick follow-up text saying, “Hey, thanks for visiting—mind leaving us a quick review?” can work wonders. Email, too—it’s still one of the most effective channels if done right, especially for long-form feedback.

Jason:
And let’s not overlook the review or comment sections directly on your website. That’s a powerful tool. People are already there browsing or buying—why not make it easy for them to share their thoughts right on-site?

Paul:
Absolutely. But here’s the key: don’t rely on just one or two touchpoints. The most effective strategy is using all of them—throughout the customer journey.

Jason:
Yeah—think of it like a feedback ecosystem. Some people like tapping with their phones, some prefer clicking a link in an email, and others want to scan a QR code on the go. Give them options.

Paul:
Exactly. You want feedback to be as easy and natural as possible—at every stage: right after purchase, after delivery, or even after a support interaction. When you use multiple touchpoints, you’re meeting people where they’re comfortable.

Jason:
And here’s the bonus: the more varied your touchpoints, the higher your response rate. It’s not just about collecting more feedback—it’s about collecting better feedback.

Paul:
So whether it’s a QR code on a receipt, an NFC card on your desk, or a follow-up text or email, the message is clear: make it easy, make it everywhere, and let the customer choose.

Jason:
That’s it for today’s episode. If you found this helpful, leave us a review—wherever you’re listening!

Paul:
Or hey—scan the QR code in our show notes! See what we did there?

Jason:
[Laughs] Love it. Thanks for tuning in to our segment on reputation touchpoints with Feedback Hack. Catch you next time!

Why you need an open review channel – Not just Google, Yelp or Facebook! Why establishing low friction avenues for feedback fosters more engagement and valuable insight.

Jason:
Hey everyone — welcome back to The Feedback Hack. I’m Jason.

Paul:
And I’m Paul. Today we’re talking about something every business needs to think about — giving people more than just Google as a place to leave reviews.

Jason:
Yeah — we all know Google reviews are important. But here’s the thing — not everybody has a Google account. And some people just aren’t comfortable leaving a review there.

Paul:
Exactly. That’s why smart businesses are setting up an open review channel — a space where anyone can leave feedback, no login required.

Jason:
It makes it way more inclusive. No hoops. No friction. Just a clean, easy page where people can share their experience.

Paul:
And the bonus? If you work with a good review partner — they’ll help you manage that page, collect those reviews, and even stream them back to your website for social proof.

Jason:
Right — because not every review needs to live on Google to have value. Reviews on your own open platform still build trust. They still tell your story.

Paul:
And let’s be real — when people see a business that’s willing to collect all feedback, not just cherry-picked stuff on one platform — that says a lot about your transparency.

Jason:
Absolutely. It’s about meeting people where they are — not forcing them through one narrow path.

Paul:
So here’s the hack: Partner with a platform that gives you an open review channel. Let people share their voice easily. Build trust everywhere — not just on Google.

This is a super simple tip for using your email signatures for getting more reviews. We’ll explore the strategies for crafting compelling yet unobtrusive brand building signature requests.

Jason:
Hey, what’s up everybody — welcome back to The Feedback Hack. I’m Jason.

Paul:
And I’m Paul — and today’s tip is super simple but so overlooked: using your email signature to collect reviews passively every single day.

Jason:
Yeah — think about how many emails you send in a week. Customer support, sales, scheduling — it adds up fast.

Paul:
And all those emails are little touchpoints where people are already talking to you. They trust you. They like you. It’s the perfect time to casually invite them to leave a review.

Jason:
Exactly. And it doesn’t have to be pushy at all. It’s as easy as adding a line to your email signature like:
“Enjoying your experience? We’d love your feedback — Leave us a quick review here.”
And then link it directly to your review page.

Paul:
Totally. It’s soft. It’s friendly. And it’s always working in the background without you lifting a finger.

Jason:
And the best part? It doesn’t just get reviews — it sets a tone. It shows you care about feedback and that you’re always listening.

Paul:
Yep — and for small businesses especially, this little move compounds over time. One extra review here… one there… suddenly your online reputation looks way stronger.

Jason:
So here’s the action step: Go update your email signature today. Add the line. Add the link. Set it and forget it.

Paul:
That’s the Feedback Hack.

Jason:
Alright — quick win today by using email signatures for getting more reviews. We’ll catch you next time for more ways to turn everyday moments into reputation builders — here on The Feedback Hack.

Revising reviews is a great hack to help unhappy customers revise their bad reviews in just one click.

Jason:
Hey everybody — welcome back to The Feedback Hack. I’m Jason.

Paul:
And I’m Paul. And today we’re talking about one of the smartest — and honestly easiest — moves a business can make: helping unhappy customers revise their bad reviews in just one click.

Jason:
Yeah — this is like review judo. Somebody leaves you a rough one-star review after a bad experience… but then you fix the problem, right? The only missing piece is — how do you get them to update that review?

Paul:
Exactly. Most people don’t even think to go back and edit a review — even if their experience totally turned around.

Jason:
Right. But now, businesses can send a direct link that opens their original review, ready to update — no hunting around, no friction.

Paul:
It’s like saying, “Hey, we really appreciate you giving us a chance to make it right. If you’d like to update your review, here’s a quick link — totally up to you.”

Jason:
It feels personal. It feels respectful. And most importantly — it makes it easy.

Paul:
And here’s the hack — platforms like Google love updated reviews. They get a little ranking boost. So not only are you earning back trust — you’re helping your online visibility.

Jason:
Yeah — this isn’t about gaming the system it’s just about Revising Reviews. It’s about closing the loop. Fix the issue, follow up with care, and give people a friction-free way to tell the rest of the story.

Paul:
Exactly. That’s the Feedback Hack.

Where we’re going to turn the tables on negative feedback and show it who’s boss!

Paul:
Welcome to another Feedback Hack, where we’re going to turn the tables on negative feedback and show it who’s boss!

Paul:
I’m Paul

Jason:
And I’m Jason

Paul:
So, let’s dive into the world of negative feedback and learn how to turn it into a positive experience for both you and your customer.

Paul:
Hey, Jason, I know you’re all about the response when it comes to negative feedback. Can you give us some insight on how to handle it?

Jason:
Absolutely, First and foremost, don’t take it personally. It’s just feedback, and it’s an opportunity to learn and grow. It’s like getting a free consultation from your customer!

Paul:
Love it! It’s definitely hard not to take things personally, but you have to. It’s like a superpower!

Jason:
Exactly, And what’s your go-to hack for handling a bad review?

Paul:
Well, you need a response strategy. There’s a lot of emotion tied to negative feedback, so if you have a strategy, you’re already ahead of the game. You just execute that strategy and let the magic happen!

Paul:
And Jason, what are the three key items that should be included in every strategy?

Jason:
Respond quickly, respond politely, and make sure your response is unique to the feedback provided. It’s like a three-step dance, and you’ve got to nail it!

Paul:
All great hacks, and this can all be made super easy if you use a reputation management tool or platform. There are so many available, and I feel they’re so important in executing your strategy successfully.

Jason: 150%
They work 24/7, and with AI now, they offer crazy insane personalization. Comment below and we would be glad to provide some of our favorite Reputation and Customer Experience solutions.

Paul:
Well, there you have it, folks. Some amazing hacks related to handling negative feedback the right way.

Jason:
Thanks for joining Responding To Negative Feedback, and stay tuned for our next hack!