In this episode of the Auto Tech Show, host Mark Babin speaks with Jacob Lee Ornstrand, CEO of P & O, about the challenges and innovations in the automotive industry, particularly focusing on sustainable freight and digital transformation. They discuss the significant issue of empty kilometers in European road freight, the shared economy model in trailer usage, and the role of technology in optimizing fleet management. Jacob emphasizes the importance of investing in technology for operational efficiency and the future of sustainability in the industry. He also shares insights on P & O's legacy and commitment to being a force for good in the transportation sector.

More from PNO - https://pnorental.com/

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summary
In this conversation, the topic of radical transparency in vehicle inspections and the role of technology is discussed. The conversation covers various technological products that enhance transparency, such as dealer management systems (DMS) with appointment systems and multipoint inspection processes. The use of cell phones to record video inspections is highlighted as an exciting development. The importance of the service advisor role in balancing technology and the human touch is emphasized, as they play a crucial role in building trust and engaging customers. The challenges of staffing shortages and managing customer expectations are also addressed. The conversation covers various topics related to the automotive service industry, including the impact of unrealistic expectations on technicians, the importance of a positive work environment for employee retention, and the need for consistency in inspection quality. The use of technology, such as AI, is also discussed as a solution to improve customer experience and eliminate variances in inspection quality. Overall, the conversation emphasizes the importance of effective communication, proper expectation management, and the use of technology to enhance operations in the service center.

Guest: Donald Andres > https://www.linkedin.com/in/don-andres-8876448/
SCT Consulting & Training > https://www.autosctconsulting.com/
Book "Fail to Grow" > https://www.amazon.com/AUTO-SERVICE-DEPARTMENTS-FAIL-GROW/dp/B0D64CQNHY/ref=sr_1_1?crid=1B2L5TMJ7OZ29&dib=eyJ2IjoiMSJ9.td_uqtcbX9KbogDsvGDLQkEZB3vU6SPkd_lBUvHgEd1qInbHIbQgOcmsejDcKPk1VGKWNRQUDdF2pb06aIbsqGddcMODg0thcCsrKfiBECY2fVfkz-ZAeEahQjHAAY9q7V98EYF6zT4gh1wlkeuhOWVsXW2uQMnLbCxlU6xq1C90KF-GQMP5o5vf4jRC4SWWHYkeSKIkKqM9JJuB5B2QGt4zsHYlmrpKwi2reJ9l8QM.5wgBOH7s93XaekFTIWE3FFswqng-ajEco3Lf_kAgSek&dib_tag=se&keywords=fail+to+grow&qid=1721078633&sprefix=%2Caps%2C261&sr=8-1

Today we are looking how automotive companies are proactively using AI to help keep drivers safer on the roads – and its not how you may expect. To help me dive more into this topic, I am excited to welcome Vania La Rocca, the Director of Product Operations at Cerence.

For those who may not have heard of them, Cerence is the world’s leading provider of automotive assistants - creating intelligent, flexible and intuitive in-car experiences for the world’s leading automakers. And with more than 475 Million vehicles already fitted with Cerence solutions, chances are more than likely you have already experienced their solutions in action.

Host: Marc Babin, Producer, The Auto Tech Show
Guest: Vania La Rocca, Director of Product Operations, Cerence

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