Key Takeaways:

• Introduction, Context setting, and a rapid-fire round of random words
• What inspired Michael to focus on Customer Experience(CX) and Digital Innovation?
• Top 3 things that contributed to his success
• A few key achievements from his time with organizations like Microsoft, Intel, and Best Buy.
• What is an XOS(Experience Operating System) and why companies might need it?
• The fundamental steps to building a company that customers and employees love
• Examples of companies that have successfully created a customer-centric culture and the impact it had on their business
• How can companies measure the ROI of their CX initiatives, and what metrics should they focus on?
• How will Generative AI revolutionize customer experience in the coming years?
• Witty answers to second rapid-fire questions
• How does he stay updated on the latest trends and innovations in customer experience, and what resources does he recommend to our audience?
• Trivia about Origins of the term Customer Experience

About the guest:

Michael Hinshaw is a dynamic and effective customer experience leader, speaker, and advisor with a proven track record of transforming business practices to drive customer-centric growth.

Recognized as a top global CX influencer, Michael has worked with major companies like Microsoft, Intel, and Best Buy, and is a co-author of the best-selling book “Smart Customers, Stupid Companies.”

He is also a Teaching Fellow in Entrepreneurship and Innovation at UC Berkeley’s Haas School of Business.

Connect with him on LinkedIn:

https://www.linkedin.com/in/mhinshaw/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

From Mess to Mastery, Veena Sampath Kumar, with Naveen Samala on #TGV564 The Guiding Voice.

Key Takeaways:

• Introduction, Context setting, and a rapid-fire round of random words
• Her success mantra - Top 3 things that contributed to her success
• Gender bias and unequal pay experience
• Common internal barriers among professional women and how they impact career growth?
• What is missing in modern-day leadership that needs more attention?
• Who do leaders need to be to inspire and lead effectively truly?
• Her Client transformation stories from “mess” to “mastery”
• What is essential for leaders to develop to be both effective and compassionate?
• Witty answers to second rapid-fire questions
• Message to women aspiring to become influential leaders in their fields?
• Leadership Evolution

About the guest:

Veena Sampathkumar is an automotive engineer turned Growth and Resilience Coach and is on a mission to empower people to live to their fullest potential. Her unique ground up approach to coaching where she helps people transform from within instead of relying on techniques has helped several women accelerate personal and professional growth. Veena brings together Eastern wisdom and Western pragmatism.

Connect with Veena Sampath on LinkedIn:

https://www.linkedin.com/in/veena-sampath-4753539/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

From School Bus Driver to a Global Leader, Dennis Dowdell, with Naveen Samala on #TGV563 The Guiding Voice.

Key Takeaways:

• Introduction, Context setting, and a rapid-fire round of random words
• His Journey from being a school bus driver to leading a global team of over 250,000 people? What was the turning point at the age of 30?
• Despite graduating with a 1.98 GPA and having no business experience, how has he built a successful business?
• Important principles from his book - "Maximizing You - Stand On The Shoulders Of Giants"
• How does he define success that brings true satisfaction, and how can others achieve it in their own lives?
• Strategies recommended for dealing with difficult situations and failures after achieving success
• Working with diverse communities around the world shaped his approach to leadership and personal development
• Witty answers to second rapid-fire questions
• What does it take to develop not just leaders, but leaders of leaders, and how do you foster this growth in your team?
• Trivia: Top 3 global leaders from humble backgrounds

About the guest:

Dennis transformed his life from a school bus driver with no business experience and a 1.98 GPA into a global leader of a team exceeding 250,000 people. Through mentorship and a commitment to change at age 30, he built a successful business, helping others achieve their potential along the way.

Dennis is the author of the International Best Seller "Maximizing You - Stand On The Shoulders Of Giants," where he shares the principles that guided his remarkable journey.

Connect with him on LinkedIn:

https://www.linkedin.com/in/dennis-dowdell/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.