Key Takeaways:

• Introduction, Context setting, and a rapid-fire round of random words
• What inspired Michael to focus on Customer Experience(CX) and Digital Innovation?
• Top 3 things that contributed to his success
• A few key achievements from his time with organizations like Microsoft, Intel, and Best Buy.
• What is an XOS(Experience Operating System) and why companies might need it?
• The fundamental steps to building a company that customers and employees love
• Examples of companies that have successfully created a customer-centric culture and the impact it had on their business
• How can companies measure the ROI of their CX initiatives, and what metrics should they focus on?
• How will Generative AI revolutionize customer experience in the coming years?
• Witty answers to second rapid-fire questions
• How does he stay updated on the latest trends and innovations in customer experience, and what resources does he recommend to our audience?
• Trivia about Origins of the term Customer Experience

About the guest:

Michael Hinshaw is a dynamic and effective customer experience leader, speaker, and advisor with a proven track record of transforming business practices to drive customer-centric growth.

Recognized as a top global CX influencer, Michael has worked with major companies like Microsoft, Intel, and Best Buy, and is a co-author of the best-selling book “Smart Customers, Stupid Companies.”

He is also a Teaching Fellow in Entrepreneurship and Innovation at UC Berkeley’s Haas School of Business.

Connect with him on LinkedIn:

https://www.linkedin.com/in/mhinshaw/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

From Mess to Mastery, Veena Sampath Kumar, with Naveen Samala on #TGV564 The Guiding Voice.

Key Takeaways:

• Introduction, Context setting, and a rapid-fire round of random words
• Her success mantra - Top 3 things that contributed to her success
• Gender bias and unequal pay experience
• Common internal barriers among professional women and how they impact career growth?
• What is missing in modern-day leadership that needs more attention?
• Who do leaders need to be to inspire and lead effectively truly?
• Her Client transformation stories from “mess” to “mastery”
• What is essential for leaders to develop to be both effective and compassionate?
• Witty answers to second rapid-fire questions
• Message to women aspiring to become influential leaders in their fields?
• Leadership Evolution

About the guest:

Veena Sampathkumar is an automotive engineer turned Growth and Resilience Coach and is on a mission to empower people to live to their fullest potential. Her unique ground up approach to coaching where she helps people transform from within instead of relying on techniques has helped several women accelerate personal and professional growth. Veena brings together Eastern wisdom and Western pragmatism.

Connect with Veena Sampath on LinkedIn:

https://www.linkedin.com/in/veena-sampath-4753539/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

From School Bus Driver to a Global Leader, Dennis Dowdell, with Naveen Samala on #TGV563 The Guiding Voice.

Key Takeaways:

• Introduction, Context setting, and a rapid-fire round of random words
• His Journey from being a school bus driver to leading a global team of over 250,000 people? What was the turning point at the age of 30?
• Despite graduating with a 1.98 GPA and having no business experience, how has he built a successful business?
• Important principles from his book - "Maximizing You - Stand On The Shoulders Of Giants"
• How does he define success that brings true satisfaction, and how can others achieve it in their own lives?
• Strategies recommended for dealing with difficult situations and failures after achieving success
• Working with diverse communities around the world shaped his approach to leadership and personal development
• Witty answers to second rapid-fire questions
• What does it take to develop not just leaders, but leaders of leaders, and how do you foster this growth in your team?
• Trivia: Top 3 global leaders from humble backgrounds

About the guest:

Dennis transformed his life from a school bus driver with no business experience and a 1.98 GPA into a global leader of a team exceeding 250,000 people. Through mentorship and a commitment to change at age 30, he built a successful business, helping others achieve their potential along the way.

Dennis is the author of the International Best Seller "Maximizing You - Stand On The Shoulders Of Giants," where he shares the principles that guided his remarkable journey.

Connect with him on LinkedIn:

https://www.linkedin.com/in/dennis-dowdell/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

Debunking the myths of Solo Travel, Federica Bressan, with Naveen Samala on #TGV562 The Guiding Voice.

Key Takeaways:

• Introduction, Context setting, and a rapid-fire round of random words
• How does traveling alone reflect how one approaches life?
• Her experiences with both solo and shared travel and the benefits of each
• Her positive perspective on solo travel and how it has shaped her?
• "If you want to go fast, go alone. If you want to go far, go together" - does it contradict the solo travel concept 🙂
• If you want to go fast (or whatever), go alone. If you want to go together, go together
• Her most memorable solo travel experiences
• Her backpacking adventures and budget travel tips
• How and when did she realize her travel experiences had value and skill?
• Tips for those planning to explore solo trips
• Less-known facts about solo travel
• Witty answers to second rapid-fire questions
• Trivia: Successful women leaders who faced adversity

Connect with her:

YouTube: http://youtube.com/c/wyfiwyg/

Podcast: https://podcast.federicabressan.com/

Research: http://research.federicabressan.com

LinkedIn: https://www.linkedin.com/in/federica-bressan-9126529a/

Facebook: https://www.facebook.com/profile.php?id=100008209141607

Instagram: https://www.instagram.com/federica.bressan/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1:

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

Transforming Adversity to Mastery, Tanya MFK with Naveen Samala on #TGV561 The Guiding Voice.

Key Takeaways:

• Context Setting, TGV Introduction, and First rapid-fire round of random words with Tanya MFK
• How she started her first business at 11 and supported herself since 15
• Tanya’s Success Mantra
• Becoming a widow at 25 and dealing with betrayal during pregnancy
• Master yourself to master your business
• Understanding the Neuroscience of Success
• Time Design vs. Time Management
• Common traits among high achievers
• Witty answers to second rapid-fire questions
• Goals to Gameplan
• Trivia: Successful women leaders who faced adversity

About the guest:

Tanya MFK is a Strategist, Speaker, Author, and Workshop Facilitator

Connect with her on LinkedIn:

https://www.linkedin.com/in/tanyamfk/

Instagram: @TanyaMFK

https://www.linkedin.com/company/modernbusinessmastery/

Facebook: https://www.facebook.com/profile.php?id=61559261116859

Goals to Gameplan BOOK LINK: https://modernbusinessmastery.com/goals-to-gameplan

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

A Journey of Words, Life Skills, and Inner Growth, Megha Bajaj in conversation with Naveen Samala on #TGV560 The Guiding Voice.

Key Takeaways:

• Context Setting, TGV Introduction, and First rapid-fire round of random words with Megha Bajaj
• 3 things that contributed to her success
• Toughest lessons learned in her edupreneurship journey
• How did her growing up in a large, opinionated joint family influence her perspectives on life and relationships?
• What motivated her to write the “Thank You Cancer” book?
• Why is she focusing on life skills? Are they important for young skills?
• How have her challenges, like fluctuating academic performance and unconventional learning style, shaped her approach to mentoring others?
• Mahatria Ra’s influence on Megha’s life
• Witty answers to second rapid-fire questions
• Her advice to young people trying to balance their inner growth with external achievements
• Trivia about TEDx Talks

About the guest:

Megha Bajaj is an acclaimed author and mentor with a passion for nurturing young minds.

Known for her impactful books like "Thank You Cancer" and "The Breakthrough," Megha has inspired thousands through her writing workshops and speaking engagements.

Her work focuses on life skills, language, and leadership, aiming to empower the next generation to live their best lives.

Connect with her on LinkedIn:

https://www.linkedin.com/in/megha-bajaj-87353935/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

Key Takeaways:

• Context Setting, TGV Introduction, and First rapid-fire round of random words with Raminta Bartkiene
• About Raminta’s journey into project management
• 3 things that contributed to her success
• How does she prioritize tasks and manage time effectively?
• Her approach to managing deadlines and ensuring that projects are completed on time
• What productivity tools/techniques she has found most effective in her role as a Project Manager?
• The best mentoring experience on PushFar and other platforms.
• Time management advice given to those she mentors, especially those new to project management?
• A time when effective time management helped you mitigate a significant risk or challenge?
• What is her one piece of advice to those aspiring to make BIG in their careers?
• Witty answers to second rapid-fire questions
• One piece of advice to those aspiring to make BIG in their careers?
• Trivia about Productivity

About the guest:

Raminta Bartkienė (Bartkin) is a Project Manager at the Centre for Financial Market Development at the Bank of Lithuania, responsible for fostering growth in credit and payment markets and spearheading financial market projects. With 6.5 years of experience at one of Lithuania's largest commercial banks and a background in advertising and communications, she brings a wealth of expertise. Raminta mentors through organizations like Idialogue and PushFar, volunteers for "Gyvi gali" promoting plant-based nutrition, and manages promotional activities for a choir and the “RallyWatchers” YouTube channel focused on rally events.

Connect with her on LinkedIn:

https://www.linkedin.com/in/ramintabartkiene/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.

The Invisible Architect, John Novello in conversation with Naveen Samala on #TGV558 The Guiding Voice.

Key Takeaways:

• Context Setting, TGV Introduction, and First rapid-fire round of random words with John Novello
• Top 3 things that contributed to John’s success
• How did John get started as a musician?
• The biggest letdown in his music career and how it led to the eventual success of his new book The Invisible Architect
• When did John become aware of his inner voice - the Invisible Architect?
• Who/What is The Invisible Architect?
• BE + DO = Have Sequence in John’s book
• About an exercise in his book called “Thought Substitution”
• One piece of advice to those aspiring to make BIG in their careers?
• Witty answers to second rapid-fire questions
• 3 lesser-known facts about Jazz

About the guest:

John Novello is a Grammy Award jazz pianist & elite mentor whose unique self-help program can help anyone achieve a perfect life by harnessing the power within.

Connect with him on LinkedIn:

https://www.linkedin.com/in/john-novello-421231/

CONNECT WITH THE HOST ON LINKEDIN:

Naveen Samala: http://surl.li/tmksm

http://www.naveensamala.com

If you'd like to contribute to our mission, please donate through Paypal

https://paypal.me/NaveenSamla

If you wish to become a productivity monk: enroll in this course:

http://surl.li/tmksi

TGV Inspiring Lives Volume 1 & 2 are on Amazon:

Vol 2:

Notion Press:

http://surl.li/tmkry

Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8

Vol 1: Kindle:

https://amzn.eu/d/cKTKtyC

Paperback:

https://amzn.eu/d/4Y1HAXj

#TGV is available in Hindi & Telugu:

https://youtube.com/@tgvhindi

https://youtube.com/@tgvtelugu

Audio:

http://surl.li/tmksp(#tgvhindi)

http://surl.li/tmksx (#tgvtelugu)

FOLLOW ON TWITTER:

@guidingvoice

@naveensamala

Hosted on Acast. See acast.com/privacy for more information.