Welcome to Better Business, Better Life. In this episode, host Debra Chantry-Taylor tackles a common challenge in family businesses and professional services firms: too many people wearing too many hats.

She explains how too many hats, like founders micromanaging or family members in the wrong roles, can slow growth and drain energy. Debra also introduces powerful tools like the EOS Accountability Chart, GWC framework, and RACI model with an S to bring structure, clarity, and accountability back into the business.

If your team is stretched thin or unsure who’s doing what, this episode will help you untangle the mess and move forward with confidence.

Tune in to learn how structure leads to confidence, where confidence drives results.

CONNECT WITH DEBRA:        

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►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: debra@businessaction.co.nz

►See how she can help you: https://businessaction.co.nz/      

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Chapters:  

00:08 - Problem of Too Many Hats in Family Businesses

01:46 - Complexity in Family Businesses

02:18 - Using the EOS Accountability Chart

04:19 - Example of a Multi-Generational Family Business

04:34 - RACI Tool with an S for Complex Businesses

06:46 - Cost of Inaction in Family Businesses

08:55 - Tough Conversations and Emotional Triggers

09:42 - Conclusion