• The Impact Room from Douglas Jackson

  • 著者： Douglas Jackson
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The Impact Room from Douglas Jackson

著者： Douglas Jackson
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  • Are you a business leader or aspiring executive aiming to make a significant impact? The Impact Room from Douglas Jackson is where exceptional, diverse, and impactful leadership wisdom is shared. This podcast, brought to you by Douglas Jackson Executive Search Recruitment Firm, features conversations with top-tier leaders such as CEOs, COOs, Customer Experience Directors, Chief Customer Officers, and other customer-led directors and founders. These leaders share their valuable insights, experiences, and strategies to inspire and educate our listeners. Douglas Jackson is a pioneering recruitment consultant and executive search firm specialising in customer experience and operational transformation executive search. We excel in providing diverse and impactful leadership recruitment and management consultancy services for talent acquisition. In The Impact Room, we invite leaders and subject matter experts from customer-centric,diverse organisations to discuss their ideas, opportunities, and challenges. Our goal is to help educate and inspire our audience, fostering environments centered on continuous development, growth, and collaboration. As part of our commitment to Elevating Talent, we go beyond being an executive search firm. We are dedicated to the development and education of current and future leaders. Through The Impact Room and our exclusive, invite-only Peer-to-Peer Cohorts, we create spaces where leaders and emerging talent converge to learn, share, and challenge each other. Join us to hear from: CEOs Chief Operating Officers HR Directors Chief Customer Officers Customer Service Directors Customer Experience Directors Customer Contact Directors Customer Care Directors Contact Centre Directors Customer Success Directors Customer Insight Directors Resource Planning Directors Chief Data Officers Customer Analytics Directors AI and Data Transofrmational Subject Matter Experts Diverse Leaders Tune in to The Impact Room for actionable insights and transformative ideas that can help you and your organisation thrive. Subscribe now and become part of a community dedicated to impactful leadership and continuous improvement.
    Copyright 2023 All rights reserved.
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  • Episode 48 - Lara Barnes - Global Director of Customer Success, ex Sitecore, Oracle, Facebook and Microsoft

    Episode 48 - Lara Barnes - Global Director of Customer Success, ex Sitecore, Oracle, Facebook and Microsoft
    2024/08/02

    "If you're not delivering value, it's very easy for businesses to say, 'We're not getting the value, so we're cutting it."

    In this episode of The Impact Room, hosted by Michelle Ansell, we welcome Lara Barnes, an acclaimed leader in customer success and a 2024 spotlight winner. Lara has an impressive track record working with leading SaaS and technology companies such as Sitecore, Oracle, Microsoft, and Facebook. She shares her experiences in building high-performing customer success teams, transforming customer engagement strategies, and navigating to a successful strategy that delivers realy value and return on investment for SAAS businesses.

    Lara discusses the significance of data analytics in understanding customer needs and driving product adoption. She highlights the critical role of customer success teams in fostering strong customer relationships and ensuring long-term retention. Lara also explores the future of the customer success field, including the growing integration of AI and the expanding responsibilities of Chief Customer Officers. We also talk about Women in Technology and how Customer Success offers a great opportunity for female and other diverse talent to sprinboard into a uccessful career in SAAS and AI as well as elevating future opportunities.

    Featured Topics:

    • Evolution of customer success over 15 years
    • Transitioning to SaaS and the challenges involved
    • Importance of data-driven decision-making
    • Strategies for achieving high customer retention and satisfaction
    • The future of customer success with AI and predictive analytics

    Tune in to gain valuable insights and learn how customer success can drive business growth and customer loyalty. Don't miss this opportunity to hear from one of the industry's leading voices and please like and subscribe to hear more from inspirational leaders and their journeys in The Impact Room Podcast from Douglas Jackson
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    32 分
  • Episode 47 - Sandra Lewin -Founder and Podcast Host 100 Women in Insurance, Diversity, Female Leadership Retention in Insurance

    Episode 47 - Sandra Lewin -Founder and Podcast Host 100 Women in Insurance, Diversity, Female Leadership Retention in Insurance
    2024/07/15

    Impact Room Podcast: Elevating and Retaining Diverse Leadership in Insurance

    Welcome to the Impact Room Podcast and our latest episode, where Michelle Ansell, Managing Partner at Douglas Jackson, dives deep into the world of leadership, diversity, and talent retention within the Insurance industry.

    In this episode, we are thrilled to feature Sandra Lewin, founder and host of the acclaimed "100 Women in Insurance" podcast. Sandra shares her remarkable journey from Lloyd's of London, to KPMG and her dedication to showcasing the insurance industry as a career of choice not chance brining to light the opportunities and careers available to talent and female talent across the insurance industry whilst helping organisations better promote diversity and attract and retain more female talent within the insurance sector. Sandra has a super platform which gives her fresh insight and lived experiences and ideas on how business can better retain their talent and top female talent in senior roles.

    Episode Highlights:

    • Sandra Lewin's Career Path: From KPMG to Lloyd's of London
    • The Importance of Diversity and Inclusion in the Insurance Sector
    • What makes the insurance industry a great career choice
    • The difference 50 years has made in Insurance and female leadership
    • Strategies for Retaining and Advancing Female Talent
    • Real-Life Success Stories and Lessons Learned
    • Future Trends in Leadership and Talent Management

    Join us as we uncover valuable insights, actionable strategies, and inspiring stories that aim to transform the way you approach leadership and diversity in your insurance business. Whether you're an industry veteran, looking for some tips and development, or new to the field, this episode offers something for everyone committed to fostering a more inclusive and successful workplace and who wishes to thrive in an insurance career.

    If you would prefer to watch this episode you can do that here.

    The Impact Room from Douglas Jackson/

    Where exceptional, diverse and impactful leadership and wisdom is shared

    #insurance #insuranceleadership #diversityininsurance #insurancepodcast #insurancecareers #whyinsurance #femaleleadersininsurance #talentretentionininsurance #lloydoflondon #kpmg #careerdevelopment #100womenininsurance #retainingdiversetalent #inclusiveworkplaces #careersininsurance #sandralewin #michelleansell
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    45 分
  • Episode 46 - Gary Ford, Managing Director, Men for Inclusion, Former MD of Global Technology division JP Morgan

    Episode 46 - Gary Ford, Managing Director, Men for Inclusion, Former MD of Global Technology division JP Morgan
    2024/07/11

    Join Holly Beeston, Practice Lead for Utilities at Douglas Jackson, in this episode of The Impact Room as she is joined by Gary Ford, Managing Director of Men for Inclusion and former MD of Global Technology division at JP Morgan and Women in Technology.

    Dive into Gary’s fascinating journey from a technologist at JPMorgan Chase to a leading advocate for diversity and inclusion in the workplace. Discover the unique challenges faced by women in male-dominated sectors, and how forming male allies groups can drive positive change.

    Gary shares practical strategies for creating an inclusive culture, the critical role of allyship, and why ongoing investment in D&I is essential for a meritocratic workplace. Gary also talks about STEM careers and attracting and helping women to thrive and develop in a STEM career.

    This episode is packed with actionable insights and real-world examples that can help any business enhance its inclusivity efforts and encourage future talent into a technology or other STEM career.

    Key Topics:

    • Gary Ford’s career and transition to D&I advocacy
    • Overcoming barriers for women in technology and other sectors
    • Formation and impact of male allies groups
    • Practical steps for fostering an inclusive workplace culture
    • The importance of continuous investment in D&I
    • Benefits of inclusivity for all employees

    Highlight: "Inclusion is about creating a fertile ground where everyone has the right opportunities, not creating unfair barriers. It's not about women good, men bad; it's about all of us learning and growing together."

    Tune in to learn how to make your workplace more inclusive and meritocratic. Subscribe now for more impactful discussions!

    #Inclusion #Diversity #WorkplaceCulture #Allyship #Leadership #ImpactRoom #MenForInclusion #GaryFord #HollyBeeston #DouglasJackson #DiversityAndInclusion #InclusiveLeadership #womenintechnology

    If you would prefer to watch the episode you can do that here:

    Douglas Jackson are an Executive Search Recruitment firm, helping you hire more Diverse, impactful leaders that stay for longer and more successful.

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    44 分

あらすじ・解説

Are you a business leader or aspiring executive aiming to make a significant impact? The Impact Room from Douglas Jackson is where exceptional, diverse, and impactful leadership wisdom is shared. This podcast, brought to you by Douglas Jackson Executive Search Recruitment Firm, features conversations with top-tier leaders such as CEOs, COOs, Customer Experience Directors, Chief Customer Officers, and other customer-led directors and founders. These leaders share their valuable insights, experiences, and strategies to inspire and educate our listeners. Douglas Jackson is a pioneering recruitment consultant and executive search firm specialising in customer experience and operational transformation executive search. We excel in providing diverse and impactful leadership recruitment and management consultancy services for talent acquisition. In The Impact Room, we invite leaders and subject matter experts from customer-centric,diverse organisations to discuss their ideas, opportunities, and challenges. Our goal is to help educate and inspire our audience, fostering environments centered on continuous development, growth, and collaboration. As part of our commitment to Elevating Talent, we go beyond being an executive search firm. We are dedicated to the development and education of current and future leaders. Through The Impact Room and our exclusive, invite-only Peer-to-Peer Cohorts, we create spaces where leaders and emerging talent converge to learn, share, and challenge each other. Join us to hear from: CEOs Chief Operating Officers HR Directors Chief Customer Officers Customer Service Directors Customer Experience Directors Customer Contact Directors Customer Care Directors Contact Centre Directors Customer Success Directors Customer Insight Directors Resource Planning Directors Chief Data Officers Customer Analytics Directors AI and Data Transofrmational Subject Matter Experts Diverse Leaders Tune in to The Impact Room for actionable insights and transformative ideas that can help you and your organisation thrive. Subscribe now and become part of a community dedicated to impactful leadership and continuous improvement.
Copyright 2023 All rights reserved.
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