In our latest edition of the Impact Room Sarah Morgan joins Holly Beeston, Utilities Practice Lead joins Sarah Coach and COO at Future Leaders, about her journey navigating ADHD and leadership. Sarah shares her personal experience with a late ADHD diagnosis, how it impacted her corporate career, and how she’s now empowering others through coaching. Discover how ADHD traits like hyperfocus, procrastination, and rejection sensitivity shaped her approach to leadership, and the tools she uses to stay productive. From coping strategies like the Pomodoro technique and body doubling to balancing her ADHD brain with exercise and nutrition, Sarah offers powerful insights into managing neurodiversity in the workplace.

Navigating ADHD and Leadership with Sarah Morgan: Late Diagnosis and Corporate Success

Overview: In this episode, Holly Beeston speaks with Sarah Morgan, founder of Luceat Consulting and COO at Future Leaders, about her transformative journey following a late ADHD diagnosis. Sarah opens up about how this discovery reshaped her professional life, helping her understand traits such as hyperfocus and rejection sensitivity, and how she now uses these insights to help others as a coach.

“My ADHD diagnosis changed everything—it was like getting the missing piece of the puzzle. Suddenly, all my struggles in leadership made sense, but I also realized the unique strengths it gave me,” Sarah shares.

Join us as she reveals practical strategies like the Pomodoro technique and body doubling that help her stay on track, alongside insights into the importance of exercise and nutrition in managing ADHD. Whether you’re navigating neurodiversity in leadership or seeking productivity hacks, Sarah’s story offers valuable lessons on thriving with ADHD.

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In this episode of The Impact Room, Michelle Ansell joins Caroline Winwood, a seasoned Global Director/VP of Customer Experience. Caroline has worked with top consumer brands including Dyson and Pepsi, and led major transformation programmes in sales, customer service, e-commerce, and digital experience. She shares invaluable insights on designing customer experiences that drive both operational and commercial success

Quote from Caroline: "Transformation programmes thrive when customer outcomes, operational design, and processes align from the start. Without this, efforts often unravel before they can deliver meaningful results."

If you would prefer to watch this episode you can do that here.

This week on The Impact Room, we explore sustainability through the lens of a senior leader who has transitioned from a 40-year corporate career to a champion of environmental change. Our guest Hugh Kenyon, candidly shares his learning journey and the lessons from his time as a pricing director and environmental sponsor at LV=. The episode dives into the challenges boards face in adopting sustainability strategies and the importance of measuring what matters—going beyond direct emissions to consider downstream impacts. He offers invaluable advice for leaders who want to build sustainable strategies without getting lost in complexity.

Tune in to gain insights from a leader who believes in empowering people to make sustainability part of the business DNA. Subscribe now and be part of the conversation on leadership and sustainability.

If you would prefer to watch this episode, you can do that here:

The Impact Room from Douglas Jackson

Balancing Corporate Leadership and Olympic Ambitions with Hannah Harrison

In this episode, we’re thrilled to welcome Hannah Harrison, Director of Operations at the Energy Ombudsman and International Hockey Umpire. Hannah is a dynamic force, not only leading teams in the utilities industry but also achieving her dream of umpiring at world-class tournaments, including the prestigious Paris 2024 Olympics.

🎙️ “Paris was a lifelong dream, broken down into much smaller goals over decades of effort. It’s been a journey, but that’s been the best bit. It’s the journey and the process that shape who you are, connect you to so many people, and ultimately make the impossible possible.”

From the boardroom to the hockey pitch, Hannah shares her strategies for mastering balance, maintaining peak performance, and thriving in demanding roles across different arenas. As a professional woman juggling a high-powered career, intense sports training, and family life, her story is a testament to resilience, goal-setting, and community support. Discover how she channels her passion into every aspect of her life and what it truly means to “have it all.”

🎧 Tune in to hear Hannah’s candid reflections on leadership, career progression, and how she prepares mentally and physically for both corporate and sporting success.

If you’re inspired by stories of women breaking barriers and excelling in diverse fields, be sure to like, subscribe, and share this episode. Follow us for more inspiring conversations with impactful leaders who are redefining success.

If you would prefer to watch the full episode you can do that here

The Impact Room, where exceptional, diverse leadership and wisdom is shared

#WomenInLeadership #ProfessionalHockey #OlympicDreams #LeadershipJourney #CorporateSuccess #HighPerformers #UtilitiesIndustry #InspiringWomen #DouglasJackson #TheImpactRoom

Welcome to The Impact Room on Podbean. your host, Michelle Ansell, Managing Partner at Douglas Jackson is joined by a remarkable leader in the world of People and HR, Jane Smith. Currently Chief People Officer at Curo Homes, Jane has had an illustrious career, previously holding senior leadership roles at BT, Mothercare, and Tesco.

What sets Jane apart is her unique ability to bridge the gap between HR and commercial operations, and today we’ll dive into her fascinating journey, including her time as the only foreign female director in a highly hierarchical, male-dominated environment in South Korea. Jane will share her insights on leadership, adaptability, and the evolving role of the Chief People Officer in driving both people and business success Jane also talks passionately about the benefits and opportunities in job shares and job sharing so if this is something you and your organisation are considering you must listen to this

I’m excited to explore these topics and more, so stay tuned—it’s going to be a fantastic conversation.

Don't forget to like, subscribe or share if you are enjoying this content.

If you would prefer to watch online you can do so here.

Welcome to another episode of The Impact Room with me, Michelle Ansell, Managing Partner at Douglas Jackson, where we help businesses hire leaders who are more impactful, more diverse, and who stay for the long term.

In today’s episode, we’re joined by Caroline Walton, a highly experienced Board Director and senior executive in the financial services industry. With over 20 years of leadership experience, Caroline has transitioned through multiple senior roles, including Head of Finance and FCA-approved positions, all while advocating for a healthier, more inclusive workplace culture.

Caroline shares her unique perspective on navigating leadership in a traditionally male-dominated industry and how she adapted across different roles in the sector. A key part of our conversation focuses on career adaptability, leadership growth, and the importance of self-investment—something every leader, whether you're a CFO, COO, or Director, can benefit from.

One of Caroline’s most powerful reflections from our chat: "In order to succeed in a man's world, you need to be more of a man... How wrong is that? And I’m so glad we’re moving beyond that mindset today."

Tune in to hear Caroline’s thoughts on:

• Navigating leadership transitions between roles like Head of Finance and Board Director
• Building a career in regulated environments
• The value of continuously sharpening your skills and growing as a leader
• Why inclusive work environments drive better results

Whether you're a senior leader, in the midst of a career change, or simply looking for actionable leadership advice, you won't want to miss this episode of The Impact Room. Listen now and don't forget to follow our podcast for more inspiring conversations with today’s top leaders.

From Finance to Board Director: Caroline Walton on Leadership, Career Adaptation, and Inclusive Cultures

Prefer to watch the video - you can do that here.

In this exciting episode, I’m joined by the brilliant Emma Dark, Director of Customer Experience and Operations at Cuckoo. Emma brings a wealth of expertise from her impressive career with iconic brands like The White Company, Estee Lauder, and Asos, and was named in the prestigious CX Power 100 for 2022 and 2023.

Together, we dive deep into Emma's career journey, from her early days in contact centres to becoming a CX leader, and explore the key differences between customer service and customer experience. Emma shares invaluable insights on how to proactively design exceptional customer journeys and continuously improve using data-driven strategies.

This episode is packed with practical advice and inspiration for anyone in CX leadership or looking to elevate their customer service strategies. Don’t miss it!

🎧 Tune in now to hear more about Emma's journey and how she’s shaping the future of customer experience.

How stepping outside of your comfort zon is key to continual learning and sharpening your axe and ultra marathons, how physical exercise can help with delivering peak performance.

Prefer to watch the episode you can do that here.

#CustomerExperience #CXLeadership #Podcast #TheImpactRoom #EmmaDark #Leadership #CustomerService

In this episode of The Impact Room, I'm thrilled to be joined by Mia Manson Bishop, the Member Experience and Membership Director at David Lloyd Leisure. Mia brings over 20 years of executive-level experience across the tourism, travel, and hospitality sectors. She’s been recognized as one of the "Women to Watch" in hospitality, travel, and leisure, as well as one of the "100 Most Inspirational CX Leaders in the UK."

In our conversation, Mia shares her thoughts on the changing landscape of hospitality, the growing importance of diversity of thought, and how leaders can navigate this evolving environment. Whether you're passionate about leadership, customer experience, or diversity in business, Mia's insights will leave you with plenty to think about. Let’s dive in!

Prefer to watch online you can do that here.