This week I dig into digital twins and AI and why I believe the “pedagogical” approach to corporate learning is going away. While we will always have educational programs in business, the L&D world is going in a wild new, positive direction. This podcast explains the forgetting curve, spaced learning, and what I call “the curiosity cycle” in business.

Does this mean “the death of courseware?” In some ways the answer is yes, so listen in.

Additional Information

Galileo Now Embedded Into ServiceNow and HiBob

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

The White Collar Recession Is Real: What Should We Do About It?

A Revolution In Corporate Learning Begins, Join The Journey

In this episode we hear from Irena Flego Maric, Global Talent Acquisition Leader and HR Technology Strategist at Foundever, one of the largest customer service companies in the world. She describes how the company is transforming its highly demanding recruitment process with next-gen AI.

The company uses Maki People’s AI-powered solution to manage massive scale of hiring, sometimes recruiting 2,000 customer service reps over a weekend while handling millions of applications each month. And every candidate is assessed against the job.

Foundever uses Maki’s AI to create personalized, skills-based assessments that provide candidates realistic job previews, engaging candidates in the process. As you’ll hear, this kind of “skills-based assessment” creates a highly positive candidate experience, enabling Foundever to find the best candidates at enormous scale.

Additional Information

Maximizing the Impact of AI in the Age of the Superworker

Talent Acquisition at a Crossroads (Academy course)

Emerging Trends in Talent Acquisition: Factbook

This week I discuss the total re-engineering of HR and business software and why the “functional application” approach is going to be destroyed by workflow-oriented systems.

I apologize for the slightly awkward voice, I recorded this on a long walk this morning!

I discuss ServiceNow, Maki People, Galileo, Hubspot, Salesforce, HiBob, Workday, SAP, Paradox, and many other innovative systems.

Come to Irresistible 2025 in a few weeks to hear and see more!

Additional Information

Galileo Now Embedded Into ServiceNow and HiBob

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

Podcast: The Galileo Inside Strategy

Q&A: Get Galileo for ServiceNow

Q&A: Get Galileo for HiBob

This week we announce the deep integration of Galileo, the world’s AI Assistant for HR, into ServiceNow (Now Assist) and the fast-growing HCM system HiBob.

This means you can now access Galileo in the flow of work.

Additional Information

Announcement Details

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

Q&A: Get Galileo for ServiceNow

Q&A: Get Galileo for HiBob

This week, in advance of major announcements from us and other vendors, I give you a good overview of the AI Agent market, and discuss the new role of AI governance platforms, AI agent development tools, AI agent vendors, and how AI agents will actually manifest and redefine what we call an “application.”

I discuss ServiceNow, Microsoft, SAP, Workday, Paradox, Maki People, and other vendors. My goal today is to “demystify” this space and explain the market, the trends, and why and how your IT department is going to be building a lot of the agents you need. And prepare for our announcements next week!

Chapters

00:00 Introduction to AI Agents and Market Trends 02:55 Understanding Intelligent Agents and Their Applications 05:48 The Role of Agents in HR and Business Workflows 09:09 Agent Management and Governance Challenges 11:46 ServiceNow’s Evolution and AI Integration 15:06 The Future of Custom Agent Development 17:55 Upcoming Events and Industry Insights 20:46 The Impact of AI on HR and Workforce Dynamics

Additional Information

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

The End of HR As We Know It (long read on AI’s impact on HR)

The Rise of The Superworker: Four Stages of AI Explainer Video

Microsoft Launches People Skills In Copilot, Altering The HR Tech Market

Irresistible 2025: Join Us (almost full)

In this episode of the WhatWorks podcast, Dara Engle, CHRO of ORIX USA, speaks with Kathi Enderes to explore the power of systemic HR in transforming a global organization.

Discover how Dara navigates the complexities of leading HR in a multinational context, leveraging her extensive experience to drive strategic alignment and transformation. From building resilient cultures to managing change in a fast-paced environment and coaching senior executives, Dara shares invaluable insights and advice for HR leaders and aspiring CHROs.

Additional Information

Systemic HR: The New Operating Model Designed for the Age of AI

In this week’s podcast I discuss my meetings with many companies in Europe about “how to rapidly implement AI” to improve productivity and scale. And every single company is being asked to do this now, some with very mature and sophisticated plans.

So the first question I ask is “how do we implement AI to improve the productivity of the company” and then “how do we also do this within HR?” Well now that we’re a few years into this journey, the land mines and lessons are becoming clear, and I discuss what’s going on in some of the largest companies in the world. And yes, everything you know about HR itself is changing at a rate I’ve never seen before.

The second question I discuss is “what is about to happen to Corporate Learning?” And in this case I walk through the large session I had at the L&D Tech conference and how radically L&D is about to be revolutionized. A big research report on this is coming soon, but in the podcast I discuss “the end of the publishing model” in L&D, and all that implies.

For those of you still a bit confused by AI and Agents in general, I urge you to Get Galileo, our ready-made AI assistant for HR. You’ll learn everything you need to know about agents and you’ll also have the world’s best “digital HR consultant” at your desk.

Come see us at Unleash Vegas or Irresistible over the next few weeks, and next week I’ll cover some more in-depth case studies I want to share.

Sound Bites

• “AI threatens the HR profession as we know it.”
• “Every employee is going to have their own large language model.”
• “We need to redesign the work to use AI.”
• “The AI push is forcing us to clean up our roles.”
• “AI can change 70 to 80% of the L&D process.”
• “This is a revolution, not a step change.”

Additional Information

Microsoft Skills Agent Disrupts the Skills Tech Market

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

The White Collar Recession Is Real: What Should We Do About It?

This week I discuss this massive shift toward “AI-Native” applications and systems which are radically different from traditional HR Tech, with a particular focus on L&D. I also explain how new AI architectures are so completely different from our traditional types of HR platforms, and how vendors have to be more expansive with their thinking. Vendors here include Sana, Degreed, Docebo, CodeSignal, Arist, Uplimit, and many other pioneers to come.

(I recorded this on a walk today so it sounds like I’m outside, but hopefully you enjoy the new ideas here.)

I’m going to be diving into this at L&D Technology in UK this week and much more at Unleash Vegas the first week in May.

Additional Information

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

A Revolution In Corporate Learning Begins, Join The Journey