エピソード

  • Newscast 24 - The Nordstrom Shift

    Newscast 24 - The Nordstrom Shift
    2025/06/23
    Nordstrom just made a bold move—ditching points at Nordstrom Rack in favor of a flat 5% discount. Some call it a downgrade. But is it really?
    続きを読む 一部表示
    38 分
  • Newscast 23 - The Loyalty Boomerang

    Newscast 23 - The Loyalty Boomerang
    2025/06/08
    Exploring the loyalty boomerang effect and the emotional cache of cobranded credit cards.
    続きを読む 一部表示
    31 分
  • Podcast 77 - Changing Customer Needs - 2025

    Podcast 77 - Changing Customer Needs - 2025
    2025/06/03
    In this podcast our panel explore how customer attitudes to loyalty and changing and what marketing professionals need to do to take account of these changes.
    続きを読む 一部表示
    24 分
  • Newscast 22 - Loyalty Exit Strategies

    Newscast 22 - Loyalty Exit Strategies
    2025/05/12
    Our prestigious Loyalty Roundtable enshrines loyalty program exit strategy best practices. Plus, a Porter Airlnes interview and the next segment in our Loyalty Works series.
    続きを読む 一部表示
    39 分
  • Podcast 76 - Fintec Loyalty - The next Big Thing?

    Podcast 76 - Fintec Loyalty - The next Big Thing?
    2025/05/05
    In this podcast we explore whether fintech loyalty is the next major frontier — and how it could reshape the future of loyalty programs worldwide. With special guests Vegar Wikhammer Heir, of Vipps Mobile Pay in Norway, Duncan Smith, of Zeal in London and Terry McMullen, of New World Loyalty in Australia.
    続きを読む 一部表示
    44 分
  • Newscast 21 - The Great Retail Acceleration

    Newscast 21 - The Great Retail Acceleration
    2025/04/27
    In this special report, Rick Ferguson searches for the intersection of retail technology and customer loyalty. With reports from London, Montreal, New York, and Toronto.
    続きを読む 一部表示
    37 分
  • Newscast 20 - Has Southwest Airlines lost the plot?

    Newscast 20 - Has Southwest Airlines lost the plot?
    2025/04/13
    The impact of Southwest's recent changes to customer loyalty, the demise of Canada's Hudson's Bay Co, and the future of Ulta Beauty Rewards.
    続きを読む 一部表示
    38 分
  • Podcast 75 - Measuring Performance Across Markets

    Podcast 75 - Measuring Performance Across Markets
    2025/04/06
    Measuring loyalty is tough—especially across global markets. So how do the best brands do it? In this podcast, Pavel Los and Radek Hrachovec break down the strategies used by leading brands like Shell to measure success and compare loyalty program performance across regions.
    続きを読む 一部表示
    34 分