Summary

In this episode, Ross Saunders interviews Shelle Rose Charvet, author of 'Words That Change Minds,' about the importance of motivation in the workplace. They discuss the negative effects of low motivation, such as decreased productivity and quality of work, and the role of managers in understanding and addressing their team members' motivators. Shelle explains how language patterns can reveal a person's motivation triggers, such as 'away from' language indicating problem-solving focus and 'toward' language indicating goal-oriented focus. She also emphasizes the importance of hiring the right people who fit the job and the organization's culture.

Takeaways

• Low motivation leads to decreased productivity and quality of work.
• Managers should understand and address their team members' motivators.
• Language patterns can reveal a person's motivation triggers.
• Hiring the right people who fit the job and the organization's culture is crucial.

About Shelle

Shelle Rose Charvet is the author of 4 books, including the international best seller Words That Change Minds, available in 20 languages. It is a Forbes best management book for executives and entrepreneurs. The CBC/CNBC television documentary Customer (Dis)Service featured her work. Shelle works in over 30 countries helping organizations solve difficult communication and persuasion issues.

She has created a persuasion smartphone app: HusbandMotivator™ and has been awarded 2 US patents for her Artificial Intelligence software that detects what motivates people in text.

www.wordsthatchangeminds.com

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

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Summary
In this conversation, Ross Saunders and Mark Leslie Lefebvre explore the complexities and responsibilities of management. They discuss the importance of empathy, understanding team dynamics, and the significance of hiring for mindset and attitude. Mark shares his insights on nurturing talent and the importance of building a cohesive team culture. The discussion emphasizes that while management can be daunting, it is also rewarding when approached with care and connection.

Takeaways

• Management is about responsibility for the well-being of the team.
• Empathy is crucial in leadership roles.
• Understanding the humanity of team members enhances management effectiveness.
• Hiring for mindset and attitude is as important as skills.
• Building a cohesive team requires open communication and connection.
• Nurturing talent involves preparing them for future roles.
• Transparency in decision-making fosters trust within the team.
• Management should not be a solitary endeavor; collaboration is key.
• Creating a supportive team culture can alleviate management fears.
• Connections between people are fundamental to successful management.

About Mark:
Mark’s first short story appeared in print in 1992, the same year he started working in the book industry.

He has published more than twenty-five books under the name Mark Leslie that include thrillers and fiction (Evasion, A Canadian Werewolf in New York, One Hand Screaming), paranormal non-fiction (Haunted Hospitals, Spooky Sudbury, Tomes of Terror) and anthologies (Campus Chills, Tesseracts Sixteen, Obsessions). Under his full name he writes books to help authors navigate publishing. And they include The 7 P’s of Publishing Success and An Author’s Guide to Working with Libraries and Bookstores.

His industry experience includes President of the Canadian Booksellers Association, Board Member of BookNet Canada, Director of Author Relations and Self-Publishing for Rakuten Kobo, Director of Business Development for Draft2Digital and Professional Advisor for Sheridan College’s Creative Writing and Publishing Honours Program.

www.markleslie.ca

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.

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Summary

In this episode, Ross Saunders interviews Rob Rudy, an experienced leader and advisor, about the challenges of leading and doing as a new manager. They discuss the importance of balancing leadership responsibilities with individual tasks, the need for alignment within teams, and the decision-making process when there are differing opinions. Rob emphasizes the value of open communication, using tools like RACI charts to clarify roles and responsibilities, and being comfortable with discomfort as a leader. He also shares his work in helping leaders embrace change and build strategies for continuous renewal.

Takeaways

• Balancing leadership responsibilities with individual tasks is a challenge for new managers.
• Alignment within teams is crucial for achieving goals and resolving conflicts.
• Using tools like RACI charts can help clarify roles and responsibilities in decision-making.
• Being comfortable with discomfort is essential for growth and effective leadership.
• Embracing change and building strategies for continuous renewal are key for long-term success.

About Rob:

Rob has had the privilege of growing several companies. His humble beginnings in a family textile business saw him and his brother steward the company from $3 million to $20 million in sales, which subsequently caught the interest of a Kentucky-based public firm. After the sale of their family business, a few years later Rob found himself in the role of COO for the parent company, valued at $200 million, where he was responsible for the global supply chain and factories across North America.

Upon the parent company's sale in 2013, Rob relocated to Montréal, his hometown, and offered his expertise as COO to a national lighting distributor undergoing significant restructuring. After dedicating nearly half a decade there, he was invited to serve as the President of a $250 million medical device firm, with the goal of ensuring the company's culture resonated with the dynamic market environment.

In 2019, Rob moved to the world of business advisory by engaging with entrepreneurs in 3 critical areas: helping them build actionable strategies, develop next level leaders, and embrace innovation and change management. Rob was also a 12-year TEC member when he moved to presenting to TEC groups and was acknowledged by TEC Canada in 2019 with the "Impact Speaker of the Year" award.

Rob continues to work with entrepreneurs across Canada and the US, supporting their growth and development.

https://www.robertrudy.ca/

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

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Summary

In this episode, Ross Saunders interviews Beverly Beuermann-King about toxic behavior in the workplace. They discuss the negative impact of toxic behavior on teams and organizations, as well as the importance of addressing it. Beverly shares strategies for dealing with toxic behavior, including preparing for conversations, listening to the person's perspective, and providing support for change. They also highlight the benefits of addressing toxic behavior, such as improved mental health and employee retention. Overall, the conversation emphasizes the need for leaders to take action and create a positive work environment.

Takeaways

• Toxic behavior in the workplace can have a significant negative impact on teams and organizations.
• Leaders should not ignore toxic behavior but instead take action to address it.
• Strategies for dealing with toxic behavior include preparing for conversations, listening to the person's perspective, and providing support for change.
• Addressing toxic behavior can lead to improved mental health and employee retention.
• Creating a positive work environment requires leaders to actively address and manage toxic behavior.

About Beverly:

With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive and healthy.

https://worksmartlivesmart.com

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.

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Summary

In this episode, Ross Saunders and Robin O'Grady discuss conflict and culture in the workplace. They highlight the importance of communication in preventing and resolving conflicts, both within teams and with customers. They emphasize the need for clear and direct communication, as well as providing the 'why' behind decisions and expectations. They also discuss the role of culture in fostering engagement and connection within a team, and the importance of getting to know team members on an individual level. The episode concludes with advice on actively listening to team members and regularly meeting with them to maintain open lines of communication.

Takeaways

• Clear and direct communication is key to preventing and resolving conflicts in the workplace.
• Providing the 'why' behind decisions and expectations helps foster understanding and engagement.
• Getting to know team members on an individual level helps build a positive culture and connection.
• Actively listening to team members and regularly meeting with them promotes open communication and prevents issues from escalating.

About Robin:

Robin is an international speaker, fitness industry leader, and corporate culture specialist. She is dedicated to empowering individuals and organizations to achieve attainable wellness goals, leading to a sustainable workplace culture. She delivers simple strategies and actionable tools that make wellness achievable for everyone. Robin’s dynamic presentations are tailored for businesses in need of revitalizing their culture, boosting employee engagement, and reigniting team motivation and productivity.

As the founder of O’Grady Consulting, Robin brings a wealth of experience to her speaking engagements, drawing from her diverse background as an operations director, fitness industry leader, dance instructor, and aerialist. Her sessions are infused with contagious energy and uplifting stories, leaving audiences with renewed vigor and a renewed sense of purpose.

https://robinspeaks.ca

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.

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Summary

In this episode, Ross Saunders and Lauren Sergy discuss the challenges of communicating with senior managers and executives. They highlight the importance of understanding the needs and decision-making processes of higher-level leaders and tailoring communication accordingly. They emphasize the need for clarity and focus in meetings, setting clear goals and objectives, and asking for clarification when needed. They also discuss the value of listening and observing in order to understand the roles and perspectives of senior leaders. Overall, the conversation provides valuable insights and strategies for effectively managing upwards.

Takeaways

• Understand the needs and decision-making processes of senior managers and executives in order to tailor communication effectively.
• Set clear goals and objectives for meetings and ask for clarification when needed.
• Listen and observe to gain insights into the roles and perspectives of senior leaders.
• Focus on one or two topics in conversations with senior leaders to avoid overwhelming them with information.
• Take notes and follow up on action items to ensure understanding and accountability.

About Lauren:

Public speaking and communication expert Lauren Sergy has helped thousands of people become more effective leaders through skilled communication. She has worked with clients and audiences in Canada, the US, and beyond including KPMG, 3M, Cargill, the Government of Alberta, Dairy Farmers of Canada, and many more. Lauren has taught programs on business communication at the University of Alberta and Concordia University of Edmonton, and guest lectures at other post-secondary institutions. Her book, The Handy Communication Answer Book, was featured on Library Journal’s Best Reference Books of 2017 list. Her latest book, UNMUTE! How to Master Virtual Meetings and Reclaim Your Sanity is now available via all major online booksellers.

https://laurensergy.com

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.

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This episode serves as an introduction to the podcast and my background in management, having moved into a management role from being a technical specialist. I share some of my experiences and the challenges faced as a new manager, which led me to write my book, "This is NOT what I signed up for". I touch on the upcoming second edition of the book, which will include new chapters on managing remote & hybrid teams, and compliance. I also touch on some other resources that are available in addition to the book and podcast!

Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.

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