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ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 foundation exam. It is fully aligned with the foundation course syllabus, and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 foundation syllabus.

ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

An excellent supplement to any ITIL 4 High-velocity IT training course.

ITIL® 4 High-velocity IT (HVIT)–Your Companion to the ITIL 4 Managing Professional HVIT Certification is a study guide designed to help students pass the ITIL® 4 high-velocity IT module.

ITIL® 4 Drive Stakeholder Value (DSV)–Your Companion to the ITIL 4 Managing Professional DSV Certification is a study guide designed to help students pass the ITIL 4 specialist: drive stakeholder value module.

An excellent supplement to any ITIL 4 create, deliver, and support training course. ITIL® 4 Create, Deliver and Support (CDS): Your Companion to the ITIL 4 Managing Professional CDS Certification is a study guide designed to help students pass the ITIL® 4 create, deliver, and support module.

The close-knit community on Unholy Island is protected by ethereal wards, keeping the unusual residents and their secrets safe from prying eyes. But the island is more than a sanctuary for the magically-inclined and the not-quite-human, and when the mayor goes missing, the ramifications threaten the whole world…

Connie stared out at the quiet Cornish sea as the hazy early morning light bathed the horizon in a beautiful golden glow. She inhaled the salty, cleansing ocean air, looked down at the handwritten note and wiped away the lone tear that had started to fall... Connie hasn’t been back to Magpie Cove – a seaside fishing village nestled between the cliffs – for years. When she thinks of the cove’s cobbled streets and cheerful cottages, she has to fight to push down memories she’d rather keep buried in the past.

From the moment I meet my new mother-in-law in her beautiful country house, she makes it clear I’m not welcome. Lilian Fletcher hates me for marrying her precious boy on a golden beach far away from her. Starting our marriage living in the Fletchers’ family home is a nightmare. Then I discover Seb was married before and his first wife is dead. I wonder why the man I love didn’t tell me the truth. And I wonder what happened to her: the woman who came before me. How did she die?

When Anna Blackwell opens an email from an unknown sender, the shocking image attached shatters her perfect world. A woman has been killed. And Anna knows who did it. The past is catching up with her. Is it her turn next? To protect herself and her husband, Will, she must tell him the terrible truth about her first love. But as the secrets of her life unravel, Anna begins to realize that she is not the only one who has been living a lie.

Lila had a favourite rock to sit on towards the back of the cove, where she often ate her breakfast, gazing out at the tumbling Cornish sea. As the sun rose that morning, Lila wished with all her heart that the grey-green waves could wash away her old life. That Magpie Cove would help her move on, and to forget... When aspiring pastry chef Lila Bridges flees her life in the city after a heartbreaking tragedy, she finds herself working behind the counter at Magpie Cove’s most beloved local establishment – Serafina’s Café.

When I accepted a job working as a nanny for David and Julie and their young children, I was excited to be making my own way in the world. I bonded with baby Chloe instantly and would have done anything for her. She had David's thick, dark hair and smiling eyes. I fell in love with her and was excited for my future. But when a terrible mistake led to Chloe disappearing, I was instantly blamed. With no evidence, I was let go and I returned home to rebuild my life. Twenty years later and I am still haunted by what happened.

Opening the door to her new home, Libby can’t believe she can afford such a beautiful place. As her new landlord follows her into the bright, open living room, watching her every more, she feels so lucky she spotted the ad online. Days later, Libby is woken by the sound of her neighbors arguing through the wall. As she listens to their angry words, she swears she hears her name mentioned. Why would they be talking about her? As the weeks pass, Libby can’t help but feel that someone is watching her.

When Louisa Sullivan takes her little boy to his first playdate at a new friend’s house, she doesn’t realize life is about to change for her family. Because she’s about to meet Darcy Lane. Darcy is a woman who has everything—a dream house, a powerful husband, and enviable wealth. She’s the perfect wife. The perfect friend. The perfect liar.

When Mia James is washed up on a beautiful, sun-drenched beach, she has no idea who she is or what happened to her. She doesn’t even recognize her own face–until her boyfriend, Piers, comes forward, providing her with an identity. Piers is handsome and attentive, Mia’s home is huge and stylish, and her friends are eager to help her fill in the blanks. As Mia steps into the perfect life she was living before her accident, she should feel lucky to be alive. But she struggles to adjust, lost for words around people she is meant to know and love, grasping for clues about who she is.

Scarlett Mercer dreams of starting her own publishing company. But with no way to finance university, she might be stuck working in her aunt’s café indefinitely. When a chance encounter leads her to an extreme solution, she’s desperate enough to go through with it. Even if it means marrying a guy she’s only just met. What she doesn’t factor into her plans is how easily she gets overwhelmed. Soon, she’s struggling to navigate university life while living with a guy she barely knows.

The white-washed Italian villa is perfect. I thought it might feel odd, living in a stranger’s house for the summer, but as my husband and children swim in the infinity pool, I start to relax. And then, in the back of a wardrobe, I find something that shatters everything.... Sparkling green eyes, square jaw, lopsided smile. A young man with his arm around a beautiful woman. The picture is old and faded, but I’d recognize him anywhere. The man is my husband.

Well-Being in the Workplace: A Guide to Resilience for Individuals and Teams is aimed at managers who need to build resilience in both themselves and their team, and improve their own and others’ well-being. Managers, team leaders, those in HR roles, and employees looking to adapt to new ways of working will find this book invaluable.

Never trust anyone. Never trust yourself. Rachel has made poor decisions in the past, but she has always tried her best for her daughter. When Vivian needed a fresh start, Rachel didn't hesitate to move them far from London. She just wishes she could shake the nagging doubt that Vivian is hiding something. Vivian isn't like other teenagers. On the surface she seems the same as her friends, but she knows she is different. When enigmatic Alex takes an interest in her, Vivian's cool demeanour hides an intensity of feeling she has never known before. His touch sets her skin on fire.

Our new home was supposed to be a chance to leave our past behind. But was moving here the worst mistake of our lives? All our friends and family were gathered, glasses raised to toast our fresh start. It should have been a night for happiness and celebration. Zac and I had worked so hard for this: our first home together, just minutes from the sea. But the dream quickly turned into a nightmare.

Germany, 1944. Gazing through the barbed wire, Antonia makes a vow: She will not let her family die in this camp. She will find a way for them to escape, even if it costs her own life. The Nazis have taken everything from her, but they can never take away her courage.... Would you go into a prison camp if there was a chance to save your family? When resistance fighter Antonia’s beloved sister and her children are taken by the Nazis, she knows what she must do. Only she is strong enough to save the family who have been her whole world since she was separated from her true love, Viktor