Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers. Thank you to Gorgias for sponsoring the pod. The #1 eCommerce Customer Experience platform designed to give brands the tools to create amazing customer experiences to grow your online store. Learn more at https://www.gorgias.com. Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your ecommerce subscription needs.Learn more at http://recharge.asompod.com/ _______

Get ready to jump headfirst into the future of eCom as TikTok Shop, Temu, Shein, and Amazon flip the script on online shopping! In this jam-packed episode of The ASOM Pod, Jimmy Kim (CIO and Founder of Sendlane), John Roman (CEO and Co-Founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella), and Bryan MacDonald (Director of eCommerce at Oma's Pride) take a deep dive into the rapidly evolving world of eCommerce, focusing on the game-changing platforms TikTok Shop, Temu, Shein, and Amazon. They explore how these platforms are revolutionizing consumer behavior and what it means for American brands trying to stay competitive in a landscape dominated by direct-to-consumer sales from China. From challenges faced by traditional retailers to the importance of branding and quality control, this episode covers it all. Plus, don’t miss the heated debate on whether brands should lose money to gain market share and what future strategies businesses must adopt to thrive on these new platforms! Join the ASOM Pod squad as they: * Unpack how TikTok Shop and Temu are taking over the global eCom scene * Dive into how Chinese DTC sales are shaking the table for American brands * Argue whether brands should play the long game and lose money to win market dominance * Reveal the tough shipping and quality standards these platforms demand * Spill the secrets of why strong branding and consumer trust are make-or-break in eCommerce Whether you’re a seasoned eCom pro or just getting started, this episode is stacked with fresh takes and expert insights on how to crush it in the ever-changing world of online retail. Don’t miss out! _______ 00:00 Teaser Trailer 01:39 Intro to The ASOM Pod 03:26 Discussing TikTok Shop and eCommerce Trends 04:32 The Role of Impulse Buying and Inflation 06:35 Exploring TikTok Shop's Funnel and Strategy 09:14 Challenges and Opportunities for Brands on TikTok 12:32 TikTok Shop's Impact on Brand Awareness 14:37 TikTok Shop's Customer Experience and Policies 24:07 Knives and TikTok Shop 25:21 YouTube's Revenue Potential 27:20 Economic Policies and Trade Deficit 30:14 Temu and Direct Selling 34:05 Amazon's New Strategy 42:22 Future Topics

_______

Follow Jimmy Kim at: X: https://www.twitter.com/yojimmykim Linkedin: https://www.linkedin.com/in/yojimmykim IG: https://www.instagram.com/@yojimmykim Tik Tok: https://www.tiktok.com/@yojimmykim Follow Bryan MacDonald at: X: https://www.twitter.com/bryanomaspride LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct IG: https://www.instagram.com/@anythingbutasalad Tik Tok: https://www.tiktok.com/@anythingbutasalad Follow John Roman at: X: https://www.twitter.com/@JohnMRoman Linkedin: https://www.linkedin.com/in/john-roman/ IG: https://www.instagram.com/@johnnyromes Tik Tok: https://www.tiktok.com/@johnmroman Follow Amer Grozdanic at: X: https://www.twitter.com/@AmerGrozdanic Linkedin: https://www.linkedin.com/in/amer-grozdanic IG: https://www.instagram.com/@amergrozdanic Tik Tok: https://www.tiktok.com/@amergrozdanic

Contact us at hello@asompod.com for sponsorships, appearance requests, interviews, or general information!

Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers. Thank you to Gorgias for sponsoring the pod. The #1 eCommerce Customer Experience platform designed to give brands the tools to create amazing customer experiences to grow your online store. Learn more at https://www.gorgias.com. Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your ecommerce subscription needs.Learn more at http://recharge.asompod.com/ _______

Get ready to uncover the secrets behind some of the most successful eCommerce launch strategies in the game! In this action-packed episode of The ASOM Pod, Jimmy Kim (CIO and Founder of Sendlane), John Roman (CEO and Co-Founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella), and Bryan MacDonald (Director of eCommerce at Oma's Pride) spill the secrets on how they’ve navigated the highs and lows of the direct-to-consumer (DTC) and retail world. They don’t hold back on sharing the lessons they’ve learned from crafting compelling upsell strategies to orchestrating award-winning product launches. From mystery boxes to celebrity collaborations, this episode is packed with game-changing insights for anyone looking to elevate their eCommerce strategy. Plus, stick around as the team hints at future discussions on trending platforms like TikTok Shop and Temu! Join the ASOM Pod squad as they: - Reveal how a simple mystery box upsell strategy generated millions in revenue - Break down the key elements of a successful Black Friday/Cyber Monday launch - Share the story behind a high-profile perfume launch for Billie Eilish that snagged a Webby Award - Discuss the power of pre-launch teasing and VIP programs in creating buzz and driving sales - Dive into the art of balancing inventory management with innovative product launch strategies - Highlight the importance of leveraging relationships and consumer behavior to maximize profits Whether you’re a seasoned eCom pro or just dipping your toes in the water, this episode is a masterclass in launching a product, creating memorable customer experiences, and driving growth through strategic planning. Don’t miss it! _______

00:00 Teaser Trailer 01:54 Intro to the ASOM Pod 03:06 Sponsor Shoutouts and Partnerships 03:39 Tactical Marketing Insights 03:49 Success Stories and Lessons Learned 04:28 Launching a New Venture During COVID 06:05 Challenges in the Ammo Industry 08:48 Innovative Revenue Streams 10:10 The Importance of Relationships in Business 16:13 Black Friday and Cyber Monday Strategies 22:46 Sharing Success Stories 22:56 The Mystery Box Strategy 25:57 Pre-Launch Campaigns and VIP Programs 31:43 Fragrance Launch with Billie Eilish 41:18 Concluding Thoughts and Future Topics _____

Follow Jimmy Kim at: X: https://www.twitter.com/yojimmykim Linkedin: https://www.linkedin.com/in/yojimmykim IG: https://www.instagram.com/@yojimmykim Tik Tok: https://www.tiktok.com/@yojimmykim Follow Bryan MacDonald at: X: https://www.twitter.com/bryanomaspride LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct IG: https://www.instagram.com/@anythingbutasalad Tik Tok: https://www.tiktok.com/@anythingbutasalad Follow John Roman at: X: https://www.twitter.com/@JohnMRoman Linkedin: https://www.linkedin.com/in/john-roman/ IG: https://www.instagram.com/@johnnyromes Tik Tok: https://www.tiktok.com/@johnmroman Follow Amer Grozdanic at: X: https://www.twitter.com/@AmerGrozdanic Linkedin: https://www.linkedin.com/in/amer-grozdanic IG: https://www.instagram.com/@amergrozdanic Tik Tok: https://www.tiktok.com/@amergrozdanic Contact us at hello@asompod.com for sponsorships, appearance requests, interviews, or general information!

Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers. Thank you to Gorgias for sponsoring the pod. The #1 eCommerce Customer Experience platform designed to give brands the tools to create amazing customer experiences to grow your online store. Learn more at https://www.gorgias.com. Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your ecommerce subscription needs.Learn more at http://recharge.asompod.com/ _______ Buckle up, because we’re diving headfirst into politics and commerce! Yep we’re going THERE. In this no-holds-barred episode of The ASOM Pod, Jimmy Kim (CIO and founder of Sendlane) and John Roman (CEO and co-founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella) and Bryan MacDonald (Director of Ecommerce at Oma's Pride) cut through the noise and get straight to the juicy stuff: what happens when brands decide to play in the political arena? They’re breaking down the wildest case studies and spoiler: it’s not always pretty. Join the ASOM Pod squad as they: - Expose the real risks of turning your brand into a political statement - Dish on the balancing act of winning loyalty without losing half your customers - Debate if brands should stick to selling products or dive into politics (hint: know your audience) - Serve up unfiltered advice on keeping your brand’s identity intact in the face of controversy - Highlight the unexpected consequences of political branding on sales and reputation - Discuss how social media amplifies every misstep and how to handle the backlash like a pro If you’re ready for some spicy takes, hard truths, and a deep dive into what it really means to mix politics with business, this episode is your front-row seat. _______

Buckle up, because we’re diving headfirst into politics and commerce! Yep we’re going THERE. In this no-holds-barred episode of The ASOM Pod, Jimmy Kim (CIO and founder of Sendlane) and John Roman (CEO and co-founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella) and Bryan MacDonald (Director of Ecommerce at Oma's Pride) cut through the noise and get straight to the juicy stuff: what happens when brands decide to play in the political arena? Join the ASOM Pod squad as they: - Expose the real risks of turning your brand into a political statement - Dish on the balancing act of winning loyalty without losing half your customers - Debate if brands should stick to selling products or dive into politics (hint: know your audience) - Serve up unfiltered advice on keeping your brand’s identity intact in the face of controversy If you’re ready for some spicy takes, hard truths, and a deep dive into what it really means to mix politics with business, this episode is your front-row seat. _______ 00:00 Teaser 01:44 Meet The Hosts 03:03 Shoutouts and Sponsor Acknowledgements 04:26 The Intersection of Politics and Business 05:54 Consumer Behavior and Political Alignment 10:08 Case Studies: Brands and Political Stances 15:23 Sticker Mule's Risky Political Move 24:53 The Evolution of Donations 25:38 Ford's Bold Stand in Europe 32:55 The Controversial Bud Light Campaign 37:07 Navigating Brand Identity and Politics 47:23 Conclusion and Future Episodes _______ Follow Jimmy Kim at: X: https://www.twitter.com/yojimmykim Linkedin: https://www.linkedin.com/in/yojimmykim IG: https://www.instagram.com/@yojimmykim Tik Tok: https://www.tiktok.com/@yojimmykim Follow Bryan MacDonald at: X: https://www.twitter.com/bryanomaspride LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct IG: https://www.instagram.com/@anythingbutasalad Tik Tok: https://www.tiktok.com/@anythingbutasalad Follow John Roman at: X: https://www.twitter.com/@JohnMRoman Linkedin: https://www.linkedin.com/in/john-roman/ IG: https://www.instagram.com/@johnnyromes Tik Tok: https://www.tiktok.com/@johnmroman Follow Amer Grozdanic at: X: https://www.twitter.com/@AmerGrozdanic Linkedin: https://www.linkedin.com/in/amer-grozdanic IG: https://www.instagram.com/@amergrozdanic Tik Tok: https://www.tiktok.com/@amergrozdanic

Contact us at hello@asompod.com for sponsorships, appearance requests, interviews, or general information!

Mastering Black Friday and Cyber Monday 2024: Strategies, Tips, and Tactical Insights - EP13

Head to https://www.ASOMpod.com to subscribe and get your Must- Have DTC Black Friday & Cyber Monday Prep Checklist!

Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers. Thank you to Gorgias for sponsoring the pod. The #1 eCommerce Customer Experience platform designed to give brands the tools to create amazing customer experiences to grow your online store. Learn more at https://www.gorgias.com. Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your ecommerce subscription needs.Learn more at https://getrecharge.com _______ Get ready to crush Black Friday and Cyber Monday like a pro! This episode is packed with expert tips and a sprinkle of fun (including a rap battle interlude!) to help you optimize your eCommerce game. Whether you're a seasoned brand or just starting out, we've got you covered with everything you need to know. In this episode of The ASOM Pod, Jimmy Kim (CIO and founder of Sendlane) and John Roman (CEO and co-founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella) and Bryan MacDonald (Director of Ecommerce at Oma's Pride) delve into strategies and best practices for optimizing your eCommerce site ahead of Black Friday and Cyber Monday. We cover practical advice on: - Enhancing user experience: Simplification, faster load times, messaging - Customer support: Boosting efficiency and setting expectations - Marketing strategies: Email segmentation, social media, SEO and more - Promotions: Testing, gamification, and competitor monitoring - Technical readiness: SSLs, site backups, and analytics - Affiliate marketing and budget allocation - Post-sale engagement and loyalty programs - External factors: Navigating politics and economic conditions If you enjoyed the episode, please subscribe, share and comment to let us know you loved it! We release episodes every Thursday! _______ 00:00 Teaser 00:34 Rap Battle Break 02:03 Welcome to The ASOM Pod 02:32 Meet the Hosts 04:59 Black Friday and Cyber Monday Strategies 08:08 Inventory Management Insights 14:55 Website Optimization Tips 19:01 Customer Support Strategies 21:05 Marketing Strategies for the Holidays 27:02 Logistics and Shipping Challenges 29:58 Shopify's Reliability During Peak Seasons 31:41 Security Measures and Technical Readiness 32:39 Payment Providers and Transaction Blocks 33:17 Analytics, Email Marketing, and Social Media Engagement 34:33 Pricing Strategies and Competitive Analysis 37:29 Returns and Refund Policies 39:03 Customer Reviews and Packaging 39:47 Sales Forecasting and Affiliate Marketing 43:43 Budget Allocation and Emergency Expenses 46:04 Post-Sale Engagement Strategies 47:41 Wrapping Up and Final Thoughts _______ Follow Jimmy Kim at: X: https://www.twitter.com/yojimmykim Linkedin: https://www.linkedin.com/in/yojimmykim IG: https://www.instagram.com/@yojimmykim Tik Tok: https://www.tiktok.com/@yojimmykim Follow Bryan MacDonald at: X: https://www.twitter.com/bryanomaspride LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct IG: https://www.instagram.com/@anythingbutasalad Tik Tok: https://www.tiktok.com/@anythingbutasalad Follow John Roman at: X: https://www.twitter.com/@JohnMRoman Linkedin: https://www.linkedin.com/in/john-roman/ IG: https://www.instagram.com/@johnnyromes Tik Tok: https://www.tiktok.com/@johnmroman Follow Amer Grozdanic at: X: https://www.twitter.com/@AmerGrozdanic Linkedin: https://www.linkedin.com/in/amer-grozdanic IG: https://www.instagram.com/@amergrozdanic Tik Tok: https://www.tiktok.com/@amergrozdanic #asompod #businesspodcast #businessinsider #entrepreneurship #entrepreneur #productlaunch #ecommercepodcast #ecommerce #ecommercebusiness #ecom #dtc #dtcpodcast #ecommercetips #ecommercewebsite #blackfriday #cybermonday #dtcpodcast #dtc Contact us at hello@asompod.com for sponsorships, appearance requests, interviews, or general information!

ASOM Pod: How to Launch a Product: Real-Life Wins, Failures, and Lessons Learned - EP12

Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers.

Thank you to Gorgias for sponsoring the pod. The #1 eCommerce Customer Experience platform designed to give brands the tools to create amazing customer experiences to grow your online store. Learn more at https://www.gorgias.com.

Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your ecommerce subscription needs.Learn more at https://getrecharge.com

_______

Launching products is no walk in the park.

But after several experiences bringing new products to market (even in highly regulated industries), we’ve picked up some valuable lessons that are paving the way for our next big success.

The entire podcast circles around:

- Navigating the complexities of launching and scaling

- Lessons learned from our own product launch “flops”

- Creative marketing in highly regulated industries

- Complexities of implementing CRO and excise tax solutions

- Black Friday/Cyber Monday preparation and how brands should be getting ready

In this episode of The ASOM Pod, Jimmy Kim (CIO and founder of Sendlane) and John Roman (CEO and co-founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella) and Bryan MacDonald (Director of Ecommerce at Oma’s Pride) dive deep into their journeys of launching new products.

From transitioning between vastly different industries and overcoming regulatory challenges to the ups and downs of product launches, they share invaluable lessons learned. The episode also highlights the importance of balancing speed with preparation and how sometimes just getting started can be the best strategy.

If you’re looking for genuine insights on navigating the complexities of launching and scaling a business, this episode is packed with practical advice and real-life stories.

If you enjoyed the episode, please subscribe, share and comment to let us know you loved it!

We release episodes every Thursday!

_______

00:00 Teaser

00:18 Pizza Talk

01:46 Introduction to the ASOM Pod

02:17 Meet the Hosts

05:35 Launching Products and Services

08:16 BattlBox and Marketing Strategies

13:35 eCommerce Challenges in Pet Food

25:21 Embracing Challenges with Passion

25:39 The Value of Diverse Perspectives

26:38 Launching New Services: Challenges and Strategies

28:21 Optimizing Revenue: A New Approach

33:56 Navigating Regulatory Challenges

38:38 Reflecting on Failures and Lessons Learned

43:27 Creative Ideas for Future Projects

47:08 Final Thoughts and Takeaways

_______

Follow Jimmy Kim at:

X: https://www.twitter.com/yojimmykim

Linkedin: https://www.linkedin.com/in/yojimmykim

IG: https://www.instagram.com/@yojimmykim

Tik Tok: https://www.tiktok.com/@yojimmykim

Follow Bryan MacDonald at:

X: https://www.twitter.com/bryanomaspride

LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct

IG: https://www.instagram.com/@anythingbutasalad

Tik Tok: https://www.tiktok.com/@anythingbutasalad

Follow John Roman at:

X: https://www.twitter.com/@JohnMRoman

Linkedin: https://www.linkedin.com/in/john-roman/

IG: https://www.instagram.com/@johnnyromes

Tik Tok: https://www.tiktok.com/@johnmroman

Follow Amer Grozdanic at:

X: https://www.twitter.com/@AmerGrozdanic

Linkedin: https://www.linkedin.com/in/amer-grozdanic

IG: https://www.instagram.com/@amergrozdanic

Tik Tok: https://www.tiktok.com/@amergrozdanic

#asompod #businesspodcast #businessinsider #entrepreneurship #entrepreneur #productlaunch #ecommercepodcast #ecommerce #ecommercebusiness #ecom #dtc #dtcpodcast

The Company's Tough Decision to Layoff: Founder lessons in Leadership, Layoffs & Pivots - EP11

Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers.

Thank you to Gorgias for sponsoring the pod. The #1 eCommerce Customer Experience platform designed to give brands the tools to create amazing customer experiences to grow your online store. Learn more at https://www.gorgias.com.

Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your ecommerce subscription needs.Learn more at https://getrecharge.com

Building a business is hard.

Regardless if it’s a brand, agency, or SaaS, we all have wild stories about how we had to fail to succeed... and layoffs.

The entire podcast circles around:

- Pivots and Tough Business Decisions

- Discussions around Intuit’s “Performance Layoff.”

- How we think companies should handle layoffs

- Advice on what to employees should ask an employer

In this episode of The ASOM Pod, Jimmy Kim (CIO and founder of Sendlane) and John Roman (CEO and co-founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella) and Bryan MacDonald (Director of Ecommerce at Oma’s Pride) dive into challenging experiences in the business world, discussing various ‘stories’ that shaped their business strategies and leadership styles.

The episode covers the impacts of company cultures, the complexities of layoffs, and the critical importance of strategic pivots in uncertain times. Sharing personal anecdotes and lessons learned, they provide insights into managing both good times and bad, while maintaining a strong company culture.

The episode concludes with a reflection on the evolving workforce, ethical considerations in layoffs, and practical advice for job seekers to better understand prospective employers.

If you enjoyed the episode, please subscribe, share and comment to let us know you loved it!

We release episodes every Thursday!

00:00 Teaser

01:13 Introducing the ASOM Pod

01:38 Meet the Hosts

04:13 Stories: Business Battles

05:22 The Importance of Celebrating Success

06:18 A Masterclass in What Not to Do

09:34 The Aftermath of Poor Decisions

14:01 The Value of Having a Plan B

18:28 The Power of the Pivot

21:51 Adapting to Larger Clients

24:37 Facing Unexpected Challenges

28:12 Struggling to Make Ends Meet

28:27 A Chance Encounter with Mika, MMAWarehouse

29:21 Building a Network from Scratch

31:39 The Harsh Reality of Layoffs

33:54 Ethics and Leadership in Business

38:54 The Evolving Workforce and Layoffs

50:42 Advice for Job Seekers

54:06 Conclusion and Future Topics

Follow Jimmy Kim at:

X: https://www.twitter.com/yojimmykim

Linkedin: https://www.linkedin.com/in/yojimmykim

IG: https://www.instagram.com/@yojimmykim

Tik Tok: https://www.tiktok.com/@yojimmykim

Follow Bryan MacDonald at:

X: https://www.twitter.com/bryanomaspride

LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct

IG: https://www.instagram.com/@anythingbutasalad

Tik Tok: https://www.tiktok.com/@anythingbutasalad

Follow John Roman at:

X: https://www.twitter.com/@JohnMRoman

Linkedin: https://www.linkedin.com/in/john-roman/

IG: https://www.instagram.com/@johnnyromes

Tik Tok: https://www.tiktok.com/@johnmroman

Follow Amer Grozdanic at:

X: https://www.twitter.com/@AmerGrozdanic

Linkedin: https://www.linkedin.com/in/amer-grozdanic

IG: https://www.instagram.com/@amergrozdanic

Tik Tok: https://www.tiktok.com/@amergrozdanic

#asompod #businesspodcast #ecommercepodcast #middlemanagement #layoffs #hiring #networking #productmarketfit #employeeretention #masslayoff #buinesstips #dtc #perspective

Building the Dream Team - How to Hire The Best Employees (And Keep Them)

What are employers looking for?

How do job seekers stand out in the masses?

What do employers care about most?

Thank you to Gorgias for sponsoring the pod. The #1 eCommerce Customer Experience platform designed to give brands the tools to create amazing customer experiences to grow your online store. Learn more at https://www.gorgias.com.

Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your ecommerce subscription needs.Learn more at https://getrecharge.com

Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers.

In Episode of The ASOM Pod, the hosts Jimmy Kim (CIO and founder of Sendlane) and John Roman (CEO and co-founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella) and Bryan MacDonald (Director of Ecommerce at Oma’s Pride explore the art of building a dream team.

With a combined 55 years of business experience, we provide actionable insights into hiring strategies, from resume preferences and personality tests to interview experiences and employee compensation.

We also discuss the importance of cultural fit, proactive job hunting, and thorough candidate research.

We’ll explore the hiring process step-by-step, from crafting the perfect job description to conducting effective job interviews. Learn how to select high performers who not only fit your company culture but also contribute to long-term employee retention and engagement.

Additionally, this episode offers invaluable insights for employees looking to stand out in a competitive job market.

Whether you’re an employer seeking to hire the right people for your small business or an employee aiming to impress during the recruitment process, this video has something for everyone.

Join us as we discuss the importance of team building, leadership skills, and employee development that can significantly enhance your organization’s success. Tune in to gain practical knowledge that will help

you hire top talent and keep them motivated for years to come!

Learn the significance of hiring advice, headhunting techniques, and much more in this engaging episode.

Tune in for valuable tips on navigating the competitive job market and crafting a successful team.

If you enjoyed the episode, please subscribe, share and comment to let us know you loved it!

We release episodes every Thursday!

00:00 Intro Teaser

01:54 Introduction to the ASOM Pod

02:23 Meet the Hosts

03:38 Shoutouts to Sponsors and Partners: Recharge, Gorgias and Creators Combine

04:54 Building the Dream Team: Hiring Strategies

05:53 Effective Hiring and Recruiting Tactics

18:27 The Role of Culture in Hiring

21:35 Using Personality Tests for Better Hiring Decisions

27:05 Resume Tips and Common Mistakes

27:27 Job Hopping: Causes and Consequences

27:55 The Role of Compensation in Job Retention

29:08 Interviewing: A Two-Way Street

29:36 The Importance of Cultural Fit

35:27 Global Competition in the Job Market

40:27 Headhunting and Building a Talent Bench

44:01 Effective Interview Strategies

48:25 Final Thoughts and Advice for Employers

55:10 Next Episode Preview

Follow Jimmy Kim at:

X: https://www.twitter.com/yojimmykim

Linkedin: https://www.linkedin.com/in/yojimmykim

IG: https://www.instagram.com/@yojimmykim

Tik Tok: https://www.tiktok.com/@yojimmykim

Follow Bryan MacDonald at:

LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct

IG: https://www.instagram.com/@anythingbutasalad

Follow John Roman at:

X: https://www.twitter.com/@JohnMRoman

Linkedin: https://www.linkedin.com/in/john-roman/

Follow Amer Grozdanic at:

X: https://www.twitter.com/@AmerGrozdanic

Linkedin: https://www.linkedin.com/in/amer-grozdanic

#asompod #ecommercepodcast #dtc #ecommercetips #ecommercebusiness #ecommercesales #ecompodcast #businesspodcast #hiring #howtogetajob #howtohire #dreamteam #hiringpodcast #podcast #dtcpodcast #talentacquisition #employeeretention

Thank you to Recharge for sponsoring the pod. Trusted by over 20,000 brands, Recharge is the #1 platform for your subscription needs. Learn more at https://getrecharge.com

Join the ASOM pod community at https://www.creatorscombine.com- Mastermind with likeminded Agency owners, SaaS founders, brand Operators, and Marketers.

In this episode of The ASOM Pod, Join Jimmy Kim (CIO and founder of Sendlane) and John Roman (CEO and co-founder of BattlBox), Amer Grozdanic (CEO & Co-Founder of Praella) and Bryan MacDonald (Director of eCommerce at Oma’s Pride) as they discuss what it takes to create and deliver exceptional customer experience.

Drawing on over 55 years of combined experience in e-commerce, SaaS, and DTC, the team shares practical examples, personal stories, and key strategies they use in their business today.

The episode highlights the significance of setting proper expectations, effective communication, and innovative solutions to overcome business hurdles. Tune in to learn how great products can be negatively impacted by poor customer service and discover how some companies, including unexpected support examples like Manypets.com, have navigated these challenges.

- How Battlbox, Oma’s Pride, Praella and Sendlane deliver exceptional customer experience.

- How to set proper expectations internally and externally

- Comparing 2 providers: David Hasselhoff is ________ and Jessica Alba is __________?

- Why Jimmy think the Ritz Carlton is mid

- How Sendlane operates 24/7/365 customer service

- The importance of customer service IN the overall customer experience

- Challenges in scaling customer experience: training and educating the team

- Hot takes: Our most recent favorite and worst customer experience’s: Airlines, Disney, BigCommerce.

Learn about the daily challenges faced in the industry, success stories, personal experiences with major brands, and key strategies for scaling customer support and setting expectations.

And listen as they share their hottest take yet: Their BEST and WORST customer experiences.

LIKE & SHARE and COMMENT to let us know what you think!

00:00 Intro Teaser

00:27 The Slot Whisperer and Casino Adventures

01:22 Welcome to the ASOM Pod

01:55 Meet the Hosts

03:01 Shoutouts to Sponsors: Recharge

03:41 Delivering Great Customer Experiences

06:08 Customer Experience at Battlbox

10:03 Customer Experience at Praella

15:14 Customer Experience at Oma’s Pride

18:49 The Role of Technology in Customer Service

26:34 The Ritz-Carlton’s Approach to Hospitality

30:07 Challenges in Scaling Customer Experience

33:41 Training and Educating the Team

35:17 Scaling Challenges in Manufacturing

38:15 Customer Experience and Communication

43:14 Managing People and Culture

49:10 Procurement and Supply Chain Issues

52:01 HOT TAKES: BEST and WORST Customer Experiences (20 Second Challenge)

01:04:53 Conclusion and Next Episode Preview

Follow Jimmy Kim at:

X: https://www.twitter.com/yojimmykim

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