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Welcome back to the Laundromat Resource Podcast! In this exciting episode, host Jordan Berry reunites with industry trailblazer Rick Rome to tackle the question on every operator's mind: What does the future hold for laundromats? The answer, according to Rick and Jordan, is clear—the future is now.

Join us as we dive headfirst into how artificial intelligence (AI) is transforming this traditionally low-tech industry. From AI-powered customer service "employees" like Bella and Jack, to cutting-edge technology that can handle everything from answering calls in multiple languages to optimizing pickup and delivery, Rick shares his hands-on experience and the incredible impact he's seen on efficiency, customer satisfaction, and the bottom line.

You'll hear firsthand stories about growth, lessons learned from past mistakes, and practical tips on how embracing technology can help you put more money in your pocket and achieve your goals. Get ready for a lively, informative, and inspiring conversation that will not only spark your imagination but also equip you to stay ahead in an industry that's changing faster than ever before.

Plus, don't miss out on an invitation to a live Q&A and AI demonstration with Rick and Jordan—details inside the episode. This is an episode every laundromat owner needs to hear if you want to avoid becoming tomorrow's "zombie mat" and instead ride the wave into a bold, tech-forward future.

In this episode; Jordan and Rick discuss:

00:00 Upcoming Discussion on Industry Trends

05:19 Local Business Network Success Story

07:03 "Impressive Achievements and Generosity"

11:50 "Improving Employee Retention"

13:27 Tech-Driven Customer Service Revolution

16:58 AI Reliability and Limitations

22:28 "Value of Time in Business"

26:09 Embrace Change or Fall Behind

29:27 Poor Customer Service Experience

32:35 "Robot Mimics Human Speech"

34:19 Efficient Customer Query Communication

37:03 AI-Powered Retail Automation

40:51 Investing in Reliable Customer Service

43:42 Visit The Clean Show Booth

46:50 "Actionable Steps Before June 12"

Show Notes
https://laundromatresource.com/show196

Upcoming YouTube Live Event: https://www.youtube.com/watch?v=XvUUgV2JpSw

Resources
Email: rick@washclubnyc.com

Wash Club: https://www.washclubnyc.com/index.php

Phone: (866) 955-4406

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Welcome back to the Laundromat Resource podcast! In today’s video, Jordan Berry dives deep into the world of “zombie mats”—those tired, underperforming laundromats that are barely getting by. Did you know that 65% of laundromat owners are leaving serious money on the table? Jordan shares the eye-opening reality that most struggling laundromats are just a couple of strategic changes away from doubling—or even tripling—their profits.

Drawing from his experience transforming more than 50 struggling locations, Jordan breaks down the step-by-step system that’s helped owners revive their businesses without sinking in massive investments or burning endless hours on-site. From tracking machine usage and revamping payment systems to plugging hidden profit leaks and implementing low-cost, highly effective marketing strategies, this episode is packed with actionable insights. Whether you’re already running a laundromat that’s not living up to its full potential or thinking about buying a fixer-upper, you don’t want to miss this episode. Tune in to learn how you can turn a struggling laundromat into a true cash machine!

In this video, Jordan discuss:
00:00 Identifying and Fixing Zombie Laundromats
05:46 Optimizing Laundromat Pricing Strategy
09:07 Boost Revenue with Loyalty Programs
11:23 Simple Strategies Double Customer Base
14:55 "Laundromat Success Through Systems"
18:35 Loyalty Programs Boost Customer Retention
20:27 Triple Revenue with Proven Systems

Resources
• Laundromat Playbook: https://www.laundromatresource.com/playbook
• Analysis Calculator- https://www.laundromatresource.com/analysis-calculator/

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Welcome to the Laundromat Resource! In today's video, we're taking you on a fascinating journey through time with "A Brief History of Laundromats." Jordan Berry dives into how laundry transformed from ancient riverside scrubbing with stones and ash to the high-tech, eco-friendly laundromats of today. Explore how laundromats became vital community hubs, embraced innovation through every decade, and reinvented themselves for modern life with digital payments, smart devices, and even latte-sipping workspaces.

Discover the surprising social history behind the machines, and get a sneak peek at the greener, smarter future of clean clothes. Stick around—because it turns out, the humble laundromat has a story far more interesting than you ever imagined!

In this episode; Jordan discuss:

00:00 "Laundromats: From Rivers to Tech"

05:01 Rise of Community Laundromats

08:14 "Laundromat Evolution & Innovation"

Show notes

https://www.laundromatresource.com/show194/

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